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Ppi problem with hfc bank


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HELLO,

LOOKING FOR ADVCE PLEASE,

 

SENT HFC A RECLAIM FORM STATING REASONS AND

 

RECIEVED A LETTER IN APRIL 2013 STATING THAT THEY WERE INVESTIGATING MY COMPLAINT

AND THIS WOULD TAKE BETWEEN 8 & 12 WEEKS,

 

6MONTHS HAVE PASSED AND STILL HEARD NOTHING.

 

i HAVE SENT 2 LETTERS ASKING WHY IT HAS TAKEN SO LONG HAVEN'T RECIEVED A REPLY YET,

 

PHONED THEM 7 WEEKS AGO AND WAS TOLD AN OFFER HAD BEEN SENT OUT TO MY OLD ADDRESS

BECAUSE MY RECORDS HADN'T BEEN UPDATED,

 

SO A NEW OFFER WOULD BE SENT TO MY PRESENT ADDRESS HAVEN'T RECIEVED THAT YET.

 

THROUGH FRUSTRATION I CONTACTED THE OMBUSMAN.

 

THEY WERE TOLD THE SAME EXCUSE AS ME BY HFC.

 

THE OMBUSMAN ADVISED ME TO PHONE HFC ONCE MORE WHICH I HAVE

 

BUT STILL NO SATISFACTION CAN SOMEONE ADVICE ME HOW TO DEAL WITH THIS PLEASE.

THANK JOHN:|

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If it were me I would write to HFC to tell them that if you do not receive the offer at your correct address within 7 days you will be opening a formal complaint with foes which may well cost them a further £850.

 

If they don't comply then DO open that complaint with fos and ask them to consider additional compensation for HFC being well outside the time limits laid down.

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have you ever sent hFC an SAr to get all the statements & other paperwork they hold

 

if not do so.

 

don't ever trust HFC to give you the correct refund figures

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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