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unsolicited goods? received shipment from china but didn't order


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Hi just looking for some advice, a few weeks ago i asked one or two companies in china for a quote on their product "zorb balls" as i was thinking of starting up my own business, i received the quotes and in the end didn't bother buying from them. Today for some strange reason i received a delivery from DHL and when i opened the boxes they had the zorballs in them and are from a company in china that i have never even heard of.. the goods are worth around £3000. i have an invoice from dhl stating i owe them £50.08 for duty and vat. I have no idea what to do.. any advice would be great

 

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Contact the company, or tell DHL they were never ordered and to send them back.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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You didn't part with any bank details did you ?

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

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nope no bank details have been exchanged. Am i obliged to contact DHL and to send the items back?

 

You should let the company know that they have made an error and sent these to you. I don't think the Fact sheet below quite covers the situation you find yourself in. But you need to ensure that you are not made responsible for the cost of their return. So IMHO, the company should make arrangements for a courier company to collect these goods and return them.

 

I will see if there is anyone on site team who might be able to advise further.

 

http://www.adviceguide.org.uk/nireland/consumer_ni/consumer_common_problems_with_products_e/consumer_problems_with_delivery_e/consumer_unsolicited_goods_e/youve_received_goods_or_services_you_didnt_ask_for_distance_sales.htm

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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just contact them with all the details and ask them to arrange to pick up within a time period, say 14 days or you will dispose of them or charge them storage.

as above link.

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My advice would say you will dispose of them. If they fail to respond, throw them on ebay. They fetch a nice price.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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