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Access problem with holiday booked


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Hi

Many months ago I booked a holiday to Crete with Directline Holdays. At the time of booking I asked that flights ( with Monarch) include special assistance for me.I later increased holiday length from 7 to 10 days,paid extra , confirmed with Monarch special assistance booked as I could not walk distances or use stairs ( this was shown on tickets).

When I arrived in Crete ( 10pm at night) at hotel there were approx 40 steps to reception. It was built on a hillside with steep paths to car parking area etc. No way could I cope with that.I have COPD among other problems

Booked into another hotel and stayed there which cost me 200 euros a night and had a perfect holiday.

I contacted Direct Line by email and was sent a copy of my booking tape which they said showed I didn't specify I was disabled, and the Resolution Coordinator - good title!said it was my problem and she had made notes on the file. I asked that notes and copies of all paperwork be sent to me ready for my return. I have received nothing yet.I returned last week.

What are my options? I haven't asked for anything yet, but feel that I should pursue this matter to aviod the same thing happening to someone else who is more severely disabled than I am.

Many thanks

Benji

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Did you either tell the agent at the time of booking that you are disabled and can't do steps or did you do any research in advance regarding the suitability of the accommodation?

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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Hi

I told the agent I needed special assistance with Monarch - who are great,and wrongly assumed that they would know from that I had problems - there was no statement regarding difficulty of access on the advert

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I suspect you are going to have a problem with this. As you didn't specifically tell the agent you needed accommodation without steps then you can't really assume they will work it out for themselves. You may have to put this one down to experience and let it go.

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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