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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Huge Problems with Benefits


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I was working until I became very sick in August. As I had just recently changed jobs and had only been at my new job for a few weeks, they couldn't pay me SSP so I put in a claim for ESA.

 

In the meantime my husband was signing on at his local Jobcentre but not receiving any payments. Then out the blue, he started receiving just over 50.00 a fortnight. We were shocked and couldn't understand why he had started receiving payments for 1. He had always been old he hadn't paid enough NI Contributions. 2. We were in receipt of WTC and 3. Because of my part time wages.

 

He receives Carers Credit which have been helping to build his NI Contributions.

 

I have had several problems with JSA for several months now.

 

When he started receiving these payments, I informed him this couldn't be correct. I made several calls to JSA stating I felt he shouldn't be receiving payments and asked why. Each time I spoke to an advisor I was told a different thing.

 

Several months ago they had also started asking for my wage slips which my husband was taking into his local Jobcentre and which the Jobcentre have on their system. Not only was he taking in my wage slips but we were also sending them by 1st class recorded delivery. I have called them several times and written letters of complaint asking for a Manager to call me back. I have had no reply to any of my letters. They weren't even acknowledged.

 

As I had suspected all along, the payments he had started to receive in August was their mistake and they are asking for over 400 pounds back. This should not have happened in the first place.

 

He wasn't entitled to any JSA payments as (being Tunisian) and being in UK since 2010, we were informed he hadn't paid enough contributions hence the reason why he had never received any payments until JSA started paying him this year (August) out the blue with no letter of explanation.

 

All this has had a knock on effect with my ESA claim and HB. It is just one huge big mess thanks to JSA,

 

When I call ESA to find out if there has been any progress made on my claim, I continue to be told different things.

 

Also now that my husband has been in UK since 2010, and now has his ILR and British Citizenship, plus the fact he has been getting Carers Credit for me (to build the contributions) his Jobcentre advisor told him a few months ago he now has enough NI Contributions to be entitled to some payment. She said the only reason he had not been receiving payment was because of my part time wages.

 

I am so annoyed with JSA as this has been now going on for many months ie ourselves and the Jobcentre keep sending documents and JSA keep saying they don't receive them.

 

We are now almost into the middle of October and still nothing has been sorted. I have spent a fortune on calls continuously trying to sort this out which has all been a waste of time.

 

I am registered disabled with several medical conditions and have been going through a stroke since August. Also recently being diagnosed with Diabetes. All this obviously is making me worse. I don't seem to be getting anywhere. I am entitled to CB ESA as I have always worked. Each time I call and speak to advisors, I am continuously being told a different thing and getting nowhere.

 

Again today I spoke to ESA who said I should put my husband on my claim. I am completely at my wits end with everything. When I called ESA last week, they told me they were waiting for my husband's JSA to be processed (which he shouldn't be receiving in the 1st place) I am continuously going round in circles. Because of JSA's mess up it has had a knock on effect with ESA and HB.

 

I feel it will never get sorted out. Currently I receive 125.00 a week WTC but this will stop soon as the job I was working at is closing on 24th then neither of us will have anything coming in as this is just not getting sorted out. I am expecting a callback in the morning from JSA but im sure that again will be a complete waste of time. Im sure they wont us to live on NOTHING!

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I was working until I became very sick in August. As I had just recently changed jobs and had only been at my new job for a few weeks, they couldn't pay me SSP so I put in a claim for ESA.

 

In the meantime my husband was signing on at his local Jobcentre but not receiving any payments. Then out the blue, he started receiving just over 50.00 a fortnight. We were shocked and couldn't understand why he had started receiving payments for 1. He had always been old he hadn't paid enough NI Contributions. 2. We were in receipt of WTC and 3. Because of my part time wages.

 

He receives Carers Credit which have been helping to build his NI Contributions.

 

I have had several problems with JSA for several months now.

 

When he started receiving these payments, I informed him this couldn't be correct. I made several calls to JSA stating I felt he shouldn't be receiving payments and asked why. Each time I spoke to an advisor I was told a different thing.

 

Several months ago they had also started asking for my wage slips which my husband was taking into his local Jobcentre and which the Jobcentre have on their system. Not only was he taking in my wage slips but we were also sending them by 1st class recorded delivery. I have called them several times and written letters of complaint asking for a Manager to call me back. I have had no reply to any of my letters. They weren't even acknowledged.

 

As I had suspected all along, the payments he had started to receive in August was their mistake and they are asking for over 400 pounds back. This should not have happened in the first place.

 

He wasn't entitled to any JSA payments as (being Tunisian) and being in UK since 2010, we were informed he hadn't paid enough contributions hence the reason why he had never received any payments until JSA started paying him this year (August) out the blue with no letter of explanation.

 

All this has had a knock on effect with my ESA claim and HB. It is just one huge big mess thanks to JSA,

 

When I call ESA to find out if there has been any progress made on my claim, I continue to be told different things.

 

Also now that my husband has been in UK since 2010, and now has his ILR and British Citizenship, plus the fact he has been getting Carers Credit for me (to build the contributions) his Jobcentre advisor told him a few months ago he now has enough NI Contributions to be entitled to some payment. She said the only reason he had not been receiving payment was because of my part time wages.

 

I am so annoyed with JSA as this has been now going on for many months ie ourselves and the Jobcentre keep sending documents and JSA keep saying they don't receive them.

 

We are now almost into the middle of October and still nothing has been sorted. I have spent a fortune on calls continuously trying to sort this out which has all been a waste of time.

 

I am registered disabled with several medical conditions and have been going through a stroke since August. Also recently being diagnosed with Diabetes. All this obviously is making me worse. I don't seem to be getting anywhere. I am entitled to CB ESA as I have always worked. Each time I call and speak to advisors, I am continuously being told a different thing and getting nowhere.

 

Again today I spoke to ESA who said I should put my husband on my claim. I am completely at my wits end with everything. When I called ESA last week, they told me they were waiting for my husband's JSA to be processed (which he shouldn't be receiving in the 1st place) I am continuously going round in circles. Because of JSA's mess up it has had a knock on effect with ESA and HB.

 

I feel it will never get sorted out. Currently I receive 125.00 a week WTC but this will stop soon as the job I was working at is closing on 24th then neither of us will have anything coming in as this is just not getting sorted out. I am expecting a callback in the morning from JSA but im sure that again will be a complete waste of time. Im sure they wont us to live on NOTHING!

 

 

I see you have posted about slimmer/same problem in

 

Sept 2013 http://www.consumeractiongroup.co.uk/forum/showthread.php?402424-In-Need-of-Urgent-Advice-Re-ESA

Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

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Correct me if im wrong but wouldn't that be classes as an official error ? And therefore they are not entitled to reclaim it? If u have made them aware of this as h say and been tooing and froing and that've had all the questions and wage slips etc and they still made the payments its there error.

 

??

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