Huge Problems with Benefits

[Aicha]

I was working until I became very sick in August. As I had just recently changed jobs and had only been at my new job for a few weeks, they couldn't pay me SSP so I put in a claim for ESA.

 

In the meantime my husband was signing on at his local Jobcentre but not receiving any payments. Then out the blue, he started receiving just over 50.00 a fortnight. We were shocked and couldn't understand why he had started receiving payments for 1. He had always been old he hadn't paid enough NI Contributions. 2. We were in receipt of WTC and 3. Because of my part time wages.

 

He receives Carers Credit which have been helping to build his NI Contributions.

 

I have had several problems with JSA for several months now.

 

When he started receiving these payments, I informed him this couldn't be correct. I made several calls to JSA stating I felt he shouldn't be receiving payments and asked why. Each time I spoke to an advisor I was told a different thing.

 

Several months ago they had also started asking for my wage slips which my husband was taking into his local Jobcentre and which the Jobcentre have on their system. Not only was he taking in my wage slips but we were also sending them by 1st class recorded delivery. I have called them several times and written letters of complaint asking for a Manager to call me back. I have had no reply to any of my letters. They weren't even acknowledged.

 

As I had suspected all along, the payments he had started to receive in August was their mistake and they are asking for over 400 pounds back. This should not have happened in the first place.

 

He wasn't entitled to any JSA payments as (being Tunisian) and being in UK since 2010, we were informed he hadn't paid enough contributions hence the reason why he had never received any payments until JSA started paying him this year (August) out the blue with no letter of explanation.

 

All this has had a knock on effect with my ESA claim and HB. It is just one huge big mess thanks to JSA,

 

When I call ESA to find out if there has been any progress made on my claim, I continue to be told different things.

 

Also now that my husband has been in UK since 2010, and now has his ILR and British Citizenship, plus the fact he has been getting Carers Credit for me (to build the contributions) his Jobcentre advisor told him a few months ago he now has enough NI Contributions to be entitled to some payment. She said the only reason he had not been receiving payment was because of my part time wages.

 

I am so annoyed with JSA as this has been now going on for many months ie ourselves and the Jobcentre keep sending documents and JSA keep saying they don't receive them.

 

We are now almost into the middle of October and still nothing has been sorted. I have spent a fortune on calls continuously trying to sort this out which has all been a waste of time.

 

I am registered disabled with several medical conditions and have been going through a stroke since August. Also recently being diagnosed with Diabetes. All this obviously is making me worse. I don't seem to be getting anywhere. I am entitled to CB ESA as I have always worked. Each time I call and speak to advisors, I am continuously being told a different thing and getting nowhere.

 

Again today I spoke to ESA who said I should put my husband on my claim. I am completely at my wits end with everything. When I called ESA last week, they told me they were waiting for my husband's JSA to be processed (which he shouldn't be receiving in the 1st place) I am continuously going round in circles. Because of JSA's mess up it has had a knock on effect with ESA and HB.

 

I feel it will never get sorted out. Currently I receive 125.00 a week WTC but this will stop soon as the job I was working at is closing on 24th then neither of us will have anything coming in as this is just not getting sorted out. I am expecting a callback in the morning from JSA but im sure that again will be a complete waste of time. Im sure they wont us to live on NOTHING!

[45002]

I was working until I became very sick in August. As I had just recently changed jobs and had only been at my new job for a few weeks, they couldn't pay me SSP so I put in a claim for ESA.

 

In the meantime my husband was signing on at his local Jobcentre but not receiving any payments. Then out the blue, he started receiving just over 50.00 a fortnight. We were shocked and couldn't understand why he had started receiving payments for 1. He had always been old he hadn't paid enough NI Contributions. 2. We were in receipt of WTC and 3. Because of my part time wages.

 

He receives Carers Credit which have been helping to build his NI Contributions.

 

I have had several problems with JSA for several months now.

 

When he started receiving these payments, I informed him this couldn't be correct. I made several calls to JSA stating I felt he shouldn't be receiving payments and asked why. Each time I spoke to an advisor I was told a different thing.

 

Several months ago they had also started asking for my wage slips which my husband was taking into his local Jobcentre and which the Jobcentre have on their system. Not only was he taking in my wage slips but we were also sending them by 1st class recorded delivery. I have called them several times and written letters of complaint asking for a Manager to call me back. I have had no reply to any of my letters. They weren't even acknowledged.

 

As I had suspected all along, the payments he had started to receive in August was their mistake and they are asking for over 400 pounds back. This should not have happened in the first place.

 

He wasn't entitled to any JSA payments as (being Tunisian) and being in UK since 2010, we were informed he hadn't paid enough contributions hence the reason why he had never received any payments until JSA started paying him this year (August) out the blue with no letter of explanation.

 

All this has had a knock on effect with my ESA claim and HB. It is just one huge big mess thanks to JSA,

 

When I call ESA to find out if there has been any progress made on my claim, I continue to be told different things.

 

Also now that my husband has been in UK since 2010, and now has his ILR and British Citizenship, plus the fact he has been getting Carers Credit for me (to build the contributions) his Jobcentre advisor told him a few months ago he now has enough NI Contributions to be entitled to some payment. She said the only reason he had not been receiving payment was because of my part time wages.

 

I am so annoyed with JSA as this has been now going on for many months ie ourselves and the Jobcentre keep sending documents and JSA keep saying they don't receive them.

 

We are now almost into the middle of October and still nothing has been sorted. I have spent a fortune on calls continuously trying to sort this out which has all been a waste of time.

 

I am registered disabled with several medical conditions and have been going through a stroke since August. Also recently being diagnosed with Diabetes. All this obviously is making me worse. I don't seem to be getting anywhere. I am entitled to CB ESA as I have always worked. Each time I call and speak to advisors, I am continuously being told a different thing and getting nowhere.

 

Again today I spoke to ESA who said I should put my husband on my claim. I am completely at my wits end with everything. When I called ESA last week, they told me they were waiting for my husband's JSA to be processed (which he shouldn't be receiving in the 1st place) I am continuously going round in circles. Because of JSA's mess up it has had a knock on effect with ESA and HB.

 

I feel it will never get sorted out. Currently I receive 125.00 a week WTC but this will stop soon as the job I was working at is closing on 24th then neither of us will have anything coming in as this is just not getting sorted out. I am expecting a callback in the morning from JSA but im sure that again will be a complete waste of time. Im sure they wont us to live on NOTHING!

 

 

I see you have posted about slimmer/same problem in

 

Sept 2013 http://www.consumeractiongroup.co.uk/forum/showthread.php?402424-In-Need-of-Urgent-Advice-Re-ESA

[wiseajak]

Correct me if im wrong but wouldn't that be classes as an official error ? And therefore they are not entitled to reclaim it? If u have made them aware of this as h say and been tooing and froing and that've had all the questions and wage slips etc and they still made the payments its there error.

 

??