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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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I bought an electrical item a couple of months ago that was faulty,

 

I had to open a Paypal dispute,

 

the buyer refunded me and I informed the seller I would be sending the item back.

 

I sent it back using Hermes 3-5 standard delivery (this was around 6-7 weeks ago,

heard once from the seller around 6 weeks ago saying that they hadn't received it,

didn't hear anything for 5 weeks then suddenly I receive a message out of the blue today saying:-

 

I have now allowed more than enough time for the item to turn up, so it's clearly obvious you have not returned the item.

 

You will have also recieved correspondence from PayPal but no reply from you.

 

This message is to give you the option to refund the £181.45 in full as I now can't and won't trust you to send this item back. If you do not correspond with this message I will have no option but to take legal action and credit action.

 

This can involve the police due to fraud and The Small claims court as I have enough proof to do so. Credit action invovles reporting you to the credit bureaus.

 

My number is *********** if you have the decency to let me know what your intentions are.

 

 

(Different name to the seller here at the bottom but same surname.)

 

(So and so's Representative)

 

I haven't received anything from Paypal, as far as I was concerned they received their item,

It was sent back so I won't be refunding and cannot afford to do so now anyway due to very recently losing my income.

 

I just wanted thoughts on the seller's message and what might happen now?

 

They are more than welcome to take me to Court if they feel they need to as I haven't done anything wrong.

 

Thank you for reading and I hope you can give me some advice.

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They cant involve the police and no it isnt fraud. Im guessing you have kept the tracking info for the package?

 

I love how they consider their partner to be a legal representative. Especially if they are considering police/court action.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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They cant involve the police and no it isnt fraud. Im guessing you have kept the tracking info for the package?

 

I appreciate your reply and thank you for reminding me about this,

 

I informed the seller I was in the process of moving when I sent this item

 

and I haven't come across the paperwork for it so

 

I'm worried i have lost it,

 

hopefully it will turn up but as it was only sent Standard Delivery there was no tracking number for the item.

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Strangely enough I was just reading another thread about Hermes delivery.. seems they don't have a particularly good reputation. !

 

It is a real shame if you have lost the receipt as that would prove beyond doubt that you had sent it.

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I appreciate your reply and thank you for reminding me about this, I informed the seller I was in the process of moving when I sent this item and I haven't come across the paperwork for it so I'm worried i have lost it, hopefully it will turn up but as it was only sent Standard Delivery there was no tracking number for the item.

 

Presumably you booked the return of the item on line?

 

if so did you go to my hermes direct or use a forwarding service like parcel2go?

 

assuming you booked on line you should have an email notification with the on line tracking info in it,

or failing that,

assuming you paid via pay pal for the delivery,

 

try and trace the details via the pay pal payment page.

 

as has been said,

 

my hermes are not the best courier service,

 

so it's not beyond the realms of possibility that they have lost the item and the seller has not received it back.

 

I would be astonished if even the standard service from My hermes did not have some basic tracking info available though

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any of the parcels2go/hermes/yodel lot ALL have a tracking number regardless of the service used.

 

look in your emails for the reply from them

 

or

login to the parcels2go site

 

and type your details in from the paypal payment.

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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All Hermes parcels have tracking numbers, log into whoever you booked through and get it. Signature or not it will still say delivered or not.

 

If you could not prove you have returned then ebay would pay the seller back anyway through seller protection so I don't see what his/her problem is. Generally in cases like this ebay give both parties the benefit of the doubt and refund both the buyer and seller.

However they won't tell you they refunded the other but the seller will be able to see this because it will be 'found in the buyers favour' but the seller will also find the money back in their account.

 

So it is probable that the seller has already been refunded by ebay and is trying their luck.

 

I'd try bluffing them and ask why are they requesting this money from you when ebay have already refunded them in full.

Edited by ashmk

Ash.

 

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All Hermes parcels have tracking numbers, log into whoever you booked through and get it. Signature or not it will still say delivered or not.

 

If you could not prove you have returned then ebay would pay the seller back anyway through seller protection so I don't see what his/her problem is. Generally in cases like this ebay give both parties the benefit of the doubt and refund both the buyer and seller.

However they won't tell you they refunded the other but the seller will be able to see this because it will be 'found in the buyers favour' but the seller will also find the money back in their account.

 

So it is probable that the seller has already been refunded by ebay and is trying their luck.

 

I'd try bluffing them and ask why are they requesting this money from you when ebay have already refunded them in full.

 

I wouldn't, I'd make some small effort to find out if the parcel has been delivered back to the seller.

 

Whilst the seller should have refunded straight away without the OP having to resort to a dispute through ebay,

that doesn't absolve the OP from the responsibility of sending the goods back to the seller.

 

The OP says that they had a message from the seller saying they hadn't received the item back from them some time ago,

 

they should have done something to chase it up then,

 

not simply ignored it because they've had their refund and can't be bothered any more.

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