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    • I've looked through all our old NPE threads, and as far as we know they have never had the bottle to do court. There are no guarantees of course, but when it comes to put or shut up they definitely tend towards shut up. How about something like -   Dear Jonathan and Julie, Re: PCN no.XXXXX cheers for your Letter Before Claim.  I rolled around on the floor in laughter at the idea that you actually expected me to take this tripe seriously and cough up. I'll write to you not some uninterested third party, thanks all the same, because you have are the ones trying to threaten me about this non-existent "debt". Go and look up Jopson v Homeguard Services Ltd, saddos.  Oh, while you're at it, go and look up your Subject Access Request obligations - we all know how you ballsed that up way back in January to March. Dear, dear, dear - you couldn't resist adding your £70 Unicorn Food Tax, you greedy gets.  Judges don't like these made-up charges, do they? You can either drop this foolishness now or get a hell of a hammering in court.  Both are fine with me.  Summer is coming up and I would love a holiday at your expense after claiming an unreasonable costs order under CPR 27.14(2)(g). I look forward to your deafening silence.   That should show them you're not afraid of them and draw their attention to their having legal problems of their own with the SAR.  If they have any sense they'll crawl back under their stone and leave you in peace.  Over the next couple of days invest in a 2nd class stamp (all they are worth) and get a free Certificate of Posting from the post office.
    • Yes that looks fine. It is to the point. I think somewhere in the that the you might want to point out that your parcel had been delivered but clearly had been opened and resealed and the contents had been stolen
    • Hi All, I just got in from work and received a letter dated 24 April 2024. "We've sent you a Single Justice Procedure notice because you have been charged with an offence, on the Transport for London Network." "You need to tell us whether you are guilty or not guilty. This is called making your plea."
    • Okay please go through the disclosure very carefully. I suggest that you use the technique broadly in line with the advice we give on preparing your court bundle. You want to know what is there – but also very importantly you want to know what is not there. For instance, the email that they said they sent you before responding to the SAR – did you see that? Is there any trace of of the phone call that you made to the woman who didn't know anything about SAR's? On what basis was the £50 sent to you? Was it unilateral or did they offer it and you accepted it on some condition? When did they send you this £50 cheque? Have you banked it? Also, I think that we need to start understanding what you have lost here. Have you lost any money – and if so how much? Send the SAR to your bank as advised above
    • In anticipation of lodging my court claim next Weds 1 May (14 days after advising P2G that was my deadline for them to settle my claim) I have completed my first draft POC as below: Claim Claim number: xxxxx Reference: P2G MAY 2024   Claimant xxxxx   Defendant Parcel2Go 1A Parklands Lostock Bolton BL6 4SD  Particulars of Claim The defendant has failed to arrange for the safe delivery of the claimant's parcel containing a 8 secondhand golf clubs (valued at £265) that was sent to a UK address using their delivery service (P2G Reference xxxxx). The defendant contracted Evri to deliver the parcel (Evri Reference xxxxx) and refuses to reimburse the claimant on the grounds that the claimant did not purchase their secondary insurance contract. The defendant seeks to exclude their liability in breach of section 57 Consumer Rights Act. The secondary insurance contract is in breach of section 72. The claimant seeks reimbursement of £265, plus P2G fees of £9.10, plus postage costs for two first class letters to P2G of £2.70, plus court fees, plus interest. The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from xxxxx to xxxxxx on £276.80 and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of £xxxx   Details of claim Amount claimed £276.80 I look forward to your thoughts and comments guys! As ever, many thanks - G59    
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Ebay issue/message from seller


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I bought an electrical item a couple of months ago that was faulty,

 

I had to open a Paypal dispute,

 

the buyer refunded me and I informed the seller I would be sending the item back.

 

I sent it back using Hermes 3-5 standard delivery (this was around 6-7 weeks ago,

heard once from the seller around 6 weeks ago saying that they hadn't received it,

didn't hear anything for 5 weeks then suddenly I receive a message out of the blue today saying:-

 

I have now allowed more than enough time for the item to turn up, so it's clearly obvious you have not returned the item.

 

You will have also recieved correspondence from PayPal but no reply from you.

 

This message is to give you the option to refund the £181.45 in full as I now can't and won't trust you to send this item back. If you do not correspond with this message I will have no option but to take legal action and credit action.

 

This can involve the police due to fraud and The Small claims court as I have enough proof to do so. Credit action invovles reporting you to the credit bureaus.

 

My number is *********** if you have the decency to let me know what your intentions are.

 

 

(Different name to the seller here at the bottom but same surname.)

 

(So and so's Representative)

 

I haven't received anything from Paypal, as far as I was concerned they received their item,

It was sent back so I won't be refunding and cannot afford to do so now anyway due to very recently losing my income.

 

I just wanted thoughts on the seller's message and what might happen now?

 

They are more than welcome to take me to Court if they feel they need to as I haven't done anything wrong.

 

Thank you for reading and I hope you can give me some advice.

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They cant involve the police and no it isnt fraud. Im guessing you have kept the tracking info for the package?

 

I love how they consider their partner to be a legal representative. Especially if they are considering police/court action.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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They cant involve the police and no it isnt fraud. Im guessing you have kept the tracking info for the package?

 

I appreciate your reply and thank you for reminding me about this,

 

I informed the seller I was in the process of moving when I sent this item

 

and I haven't come across the paperwork for it so

 

I'm worried i have lost it,

 

hopefully it will turn up but as it was only sent Standard Delivery there was no tracking number for the item.

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Strangely enough I was just reading another thread about Hermes delivery.. seems they don't have a particularly good reputation. !

 

It is a real shame if you have lost the receipt as that would prove beyond doubt that you had sent it.

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I appreciate your reply and thank you for reminding me about this, I informed the seller I was in the process of moving when I sent this item and I haven't come across the paperwork for it so I'm worried i have lost it, hopefully it will turn up but as it was only sent Standard Delivery there was no tracking number for the item.

 

Presumably you booked the return of the item on line?

 

if so did you go to my hermes direct or use a forwarding service like parcel2go?

 

assuming you booked on line you should have an email notification with the on line tracking info in it,

or failing that,

assuming you paid via pay pal for the delivery,

 

try and trace the details via the pay pal payment page.

 

as has been said,

 

my hermes are not the best courier service,

 

so it's not beyond the realms of possibility that they have lost the item and the seller has not received it back.

 

I would be astonished if even the standard service from My hermes did not have some basic tracking info available though

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any of the parcels2go/hermes/yodel lot ALL have a tracking number regardless of the service used.

 

look in your emails for the reply from them

 

or

login to the parcels2go site

 

and type your details in from the paypal payment.

 

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All Hermes parcels have tracking numbers, log into whoever you booked through and get it. Signature or not it will still say delivered or not.

 

If you could not prove you have returned then ebay would pay the seller back anyway through seller protection so I don't see what his/her problem is. Generally in cases like this ebay give both parties the benefit of the doubt and refund both the buyer and seller.

However they won't tell you they refunded the other but the seller will be able to see this because it will be 'found in the buyers favour' but the seller will also find the money back in their account.

 

So it is probable that the seller has already been refunded by ebay and is trying their luck.

 

I'd try bluffing them and ask why are they requesting this money from you when ebay have already refunded them in full.

Edited by ashmk
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All Hermes parcels have tracking numbers, log into whoever you booked through and get it. Signature or not it will still say delivered or not.

 

If you could not prove you have returned then ebay would pay the seller back anyway through seller protection so I don't see what his/her problem is. Generally in cases like this ebay give both parties the benefit of the doubt and refund both the buyer and seller.

However they won't tell you they refunded the other but the seller will be able to see this because it will be 'found in the buyers favour' but the seller will also find the money back in their account.

 

So it is probable that the seller has already been refunded by ebay and is trying their luck.

 

I'd try bluffing them and ask why are they requesting this money from you when ebay have already refunded them in full.

 

I wouldn't, I'd make some small effort to find out if the parcel has been delivered back to the seller.

 

Whilst the seller should have refunded straight away without the OP having to resort to a dispute through ebay,

that doesn't absolve the OP from the responsibility of sending the goods back to the seller.

 

The OP says that they had a message from the seller saying they hadn't received the item back from them some time ago,

 

they should have done something to chase it up then,

 

not simply ignored it because they've had their refund and can't be bothered any more.

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