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    • Hi all, the company have just called me and offer me £500 to get myself a sat-nav...   So if admin team want to scratch this topic from the record, please feel free...   If not then thank you anyway 😃
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    • Hey everyone, I am hoping I can get some guidance with a car I recently purchased.   I have been looking around for a newer car and thought I would check out those internet car seller folks.   I found a car I liked and the description said it had all the things I wanted, so I paid the deposit, applied for finance, which I got, and opted for a PCP contract, paid my deposit and got my order confirmed. The car was delivered on Monday 1st June. First I must say that overall I am really very happy with the car, it is almost exactly what I wanted, I am delighted with the general condition, the way it drives and would not be too keen on letting it go if I have no need to do so.   So, the first thing, it was just under 700 miles over the quoted mileage, and I know that's not a lot. Still, that's not the point, the number is excessive, considering the place it came from is only about 200 miles from me. I have spoken to them about the mileage. They said it was a clerical error, which I do not believe, they have however agreed to refund me for 400 miles, which I decided to accept as I figured at least they have agreed to pay for just over half of the miles and did not want to be too unreasonable about it.   The second thing, and this is the one that is really the stumbling block. The cars headline said: 'FORD FIESTA HATCHBACK 1.0 EcoBoost 125 Titanium X Navigation 3dr'. Though the full advert is no longer visible, part of it still is, https://www.buyacar.co.uk/ford/fiesta/fiesta-hatchback/1-0-ecoboost-125-titanium-x-navigation-3dr-73955 and this is the car I bought.   So after checking it over upon delivery, and going around it with the delivery chap, all looked fine, and I decided a little drive was in order.   So off I went to put some fuel in, and while at the fuel station figured I would check out the sat-nav and this is where the problem is, there is no sat-nav. I checked the book, there is no slot for the navigation sd card, no button to turn on the nav, aka, no nav, none.   So I emailed them, and the response I got was: 'Thank you for your email, and I am sorry to hear you are not fully happy with your new purchase. This vehicle was not advertised with Sat Nav, so I am unsure where you feel you read the description you have provided?' ... ... 'In regards to the description of the vehicle, I have checked this on the order form, and the finance documents that were both sent to you and signed and the description of the vehicles reads as FORD FIESTA 1.0 TITANIUM X 3d 124 BHP hatchback.'   So I have pointed out the fact that there was not only a headline stating that the car was Navigation version but further, down the page, there was also a mention of it.   I also said to them, despite me signing said documents, I felt no need to recheck it because the wording navigation appeared several times in the advert which was enough for me to accept it was a version with navigation.   I also said, the order form nor the finance documents also make no mention of other stuff either like climate control, automatic folding mirrors, infact they do no mention any features, only that it is a FORD FIESTA 1.0 TITANIUM X 3d 124 BHP hatchback, so I have refused to accept this as an excuse and an attempt to lay the blame for this mistake at my feet. I honestly thought I was purchasing a car with sat-nav, based on the information provided by them.   I am awaiting a call from them but they have so far today failed to get in touch so figure I would use this waiting time to ask some of the more experienced members about their thoughts on where I stand with this.   Am I in a position for example to ask that they fit sat-nav? If they ask for the car back and put me in a position with no car again how does this work out? Am I flogging a dead horse?   Any advice please would be very much appreciate.   Thanks all.
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tony64

Child Tax, can they do this

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Hi, i applied for housing benefit and was told i was living £41 under the limit that the law says i need to live on and i should apply for income support as im a carer.

I went to CAB who told me tax credits were not paying me what i was due, so i rang them today and was told i was overpaid and they were taking it back bit by bit every week from my tax credits.

I had no idea i was overpaid, i had no letter or phone call informing me off the situation so it came as a shock to be told this today, what i want to know is are they allowed to make me struggle like this by making me live on less than the law says i have too live on?.

Any advice would be so much appreciated,

Tony

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Ask them to escalate it for a re-evaluation.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Can what a re-evaluation mean? renegadeimp

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sorry i meant can i ask what a re-evaluation means?

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A re-evaluation would involve you supplying full information about your current circumstances. They would then recalculate your entitlement. You might find that you haven't been overpaid at all.


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Thankyou antone i will ask them, i did say to them where did the over payment come from and was told from me not telling them about my income which is rubbish as i have to renew my tax credits every year and my income has never changed apart from a little extra money every April on my carers allowance which they would no about as i renew my tax credits every June.

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Right, so if they have made a mistake a re-evaluation should sort things out. If not, you do have the right of appeal against the overpayment decision.


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The idea that all politicians lie is music to the ears of the most egregious liars.

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Hi antone you were spot on i rang child tax credits and i havent been overpaid i have in fact been underpaid over the last 4 years off around £6000 :).

They are looking at my claim for back pay and will be informing me within 6 weeks off their decision, as its their fault due to not paying the right disability premium for my son.

Every year i put on my claim my son is receiving DLA high rate for care but they put him down as low rate, i think what they did was mix his mobility low rate with his high care rate.

Do you think they will pay back what they owe me or are the rules on their side and they will get away with it, i really would appreciate any thoughts on this situation,

Many Thanks

Tony

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If you have kept them up to date with all the details of your circumstances and they have underpaid you because of their error then you will be due back pay.

 

Glad to hear it's getting sorted.


PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

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Dont forget that, as well as back payment of the underpaid amount, they should be paying back the amount they've been clawing back from your current award to cover prepaying the 'overpayment' they originally calculated!!

 

Feebee_71

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Hi again im hoping someone here my no the answer to this question, tax credits have said when i first started claiming tax credits in 2010 they where paying me the disability premium for my my son but for some reason in 2011 someone their end removed the serve disability premium.

They have taken full responsibility for this mistake but have only back dated the arrears for 31 day and if i want the 2 years worth i have been underpaid i have to put an appeal in, is this normal and correct? as i dont understand why i have to put an appeal in for their mistake im well confused.

Thanks Tony

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Sounds about right. They would have expected you to query why the premium was removed at the time, not 2 years later

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Hi no i didnt query it at the time as my tax credit notice said i was being paid it, but when i rang them about another matter they discovered i wasnt being paid it due to someone their end messing my claim up, so there was noway i could have known until my local housing office discovered my tax credits was to low.

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Did you not notice the lack of money in your bank account? I always check how much I'm paid each month

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