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    • That Led By Donkeys video is great, isn't it? I don't see any of them being on the resignation honours list, lol.
    • Hi, I am wondering if I should write a Letter of Action to Hermes regarding a stolen parcel? Below is a timeline of events:   20/11/21 – I sold a collectible item on eBay for £350   21/11/21 – The buyer pays   22/11/21 - I buy postage through Packlink and post via an Inpost locker. Regrettably, I did not purchase additional insurance.   25/11/21 – The buyer contacts me to ask for more tracking information as the tracking on eBay states the parcel has been delivered, but his partner had been home all day and no courier called. I track the parcel on the Hermes website, it states it has been delivered and there is an accompanying map with a pin at his address, along with photograph showing the parcel on his doorstep. I show this to the buyer, who insists there was no parcel on the step and that this has happened more than once recently with Hermes. He asks me to refund him and claim the money back from Hermes. I admit I was slightly suspicious at this point, so I told him to open a case with eBay as I wanted their guidance.   26/11/21 – The buyer opens an “item not received” case with eBay. I update the case with tracking information and details of what has happened.   28/11/21 – I raise an incident on the Hermes website.   29/11/21 – I receive an email from Hermes Support asking me to complete a Loss Claim Form, and for the buyer to complete a Denial Of Receipt form.   2/12/21 – The eBay case is automatically closed in my favour. However, the buyer immediately appeals and the decision is reversed. A full refund is given and deducted from my own funds.  Hermes Support email me acknowledging the completed claim form and state that it will be assessed within 28 working days.   13/12/21 – I chase Hermes for an update. No response.   29/12/21 – Hermes Support email me saying the proof of value I sent does not display the customers name and address. I email them back with one that does.   30/12/21 – Hermes Support email me apologising for the problem with my delivery and tell me I should speak directly to the client. I reply, stating I AM the client, and summarise the details of the initial claim. I receive a further reply telling me to pursue the matter with Inpost as they are regarded as the carrier. I questioned why they had opened a claim, sent me forms etc only to pass the buck almost a month later, but was met with a generic response. I then sent a detailed email to Inpost Customer Care, along with the supporting documents I’d sent to Hermes.   31/12/21 – Inpost Customer Care reply to my email and tell me it is in fact Packlink I need to raise a claim through.   1/1/22 – Claim opened with Packlink. They email me an Affidavit to complete. I complete the form and send it back along with all supporting evidence previously sent to Hermes (and Inpost!).   2/12/22 – A Packlink representative emails me to request the Affidavit again as I have not provided a handwritten signature. I reply, informing them that the signature was indeed handwritten.   12/1/22 – Packlink email me to say their investigation is complete and has been passed to the Claims department for the final evaluation.   19/1/22 – Packlink email me to confirm my compensation claim for loss has been accepted, and the amount of £25 plus the cost of postage will be refunded to my bank account.     I realise that I am in a bad position here, having not taken out extra insurance. However, Hermes own terms and conditions define a Safe Place as "a location which is not an exposed doorstep or otherwise in public view". Surely the courier is in breach of these terms by leaving a parcel unattended on a doorstep?   I have read through a few of these threads but can't find a similar situation where a parcel was stolen from outside a property. Any advice would be gratefully received.
    • I'm actually not sure on dates but all were before 2008 some accounts were probably opened before 2002. Other than contacting the DCA for the information. Egg was a loan for each of us and a credit card  Hoist and Moorcroft all store cards Lloyd's were credit cards Hfc was for a laptop  HSBC credit card Barclays bank I think was an overdraft 
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GE Capital/Money (Postal Address) - Also for DPA requests


Bookworm
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  • 3 weeks later...

Hi all

 

I've been out of the loop for a few months and after my succesful claim against HSBC, I am now targetting a few other institutions! I need to send a prem letter to GE Money, are there any templates for these or shall I utilise the bank ones?:-|

 

Thanks for your help

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  • 2 months later...

Just subscribing to the thread- is there another GE Capital Woodchested thread anywhere that I should be keeping an eye on? Just sucessfully claimed against Lloyds so thought I would have a pop at GE Capital while I'm in the mood ...

The story so far...

28-2-07 Copy statements requested

10-3-07 (Partial) Copy statements arrived

13-3-07 Prelim request for refund posted (recorded delivery)

19-3-07 Royal mail finally get round to deliving Prelim letter :mad::???:

01-05-07 First 'sod off' letter received from Lloyds

4-05-07 LBA sent out

Nasty Lloyds couldn't bother to respond so....

25-5-07 MCOL submitted

30-5-07 Claim issued

27-6-07 Defence filed

09-07-07 Lloyds Solicitors offer to settle (albeit with incorrect interest figure)

16-7-07 Letter to Lloyds sols refusing incorrect figure but agreeing to settle with correct figure

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Watch out for GE Capital.

 

I pursued them for bank charges, got the pile of indecipherable statements, and they offered to write off the outstanding amount owed instead (which was probably about the same) I called them to clarify I owed nothing more, and they confirmed that both accounts were settled.

 

This was December. Got a copy of my credit report and find a default of £345 in December marked gone away with no address!!! How poor is that? I've since written to them to have the default removed but the usual "wrong department" shuffle has been going on. they are now out of time to respond so I'm escalating it.

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  • 2 weeks later...
GE Capital Bank Limited

PO Box 700

Leeds

LS99 2BD

 

GE Money/GE Servicing/I Group

(can sometimes not be obvious)

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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  • 9 months later...
  • 4 months later...

Hi

 

I have a Debenhams card and I need to write to them regards a change of address, I know these are owned by GE also, does anybody know the address I need to write to please, any help would be much appreciated.

 

I know calling them would be easier but 'I don't do phones' I don't like to talk to companys over the phone no matter what it is regards.

 

Thanks for any help.

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  • 1 year later...
  • 8 years later...

This topic was closed on 03/08/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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