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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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cash4phones - still not paid me yet

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I see other people are having problems with these people.


My iphone 4 8GB arrived to cash4phones on 29/8/13, had a good offer and got sucked in.


Testing failed on 29/8/13 due to excessive wear and tear!


Counter offer of £48.88 which I accepted,


Payment they say was processed on 2/9/13 but been constantly emailing them through their contact form

where first I was told it would take 5-7 days,


I chased them after 10 days with a response there was a technical issue and would get a payment in the next 5-7 days.


Still no payment


got another message saying I would be paid at the end of the week (2 weeks ago),


have now contacted them again by the form saying I have had enough and expect payment in my account or I will go further.


I see so many people have been having nightmares with this company and wondered if there was any help I could get please.

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Hi and welcome to CAG. Sorry you were missed.


I would suggest you write a letter, posted by trackable means (signed for delivery) with a formal complaint. Demand the cash or a return of the phone.


Send to:






N11 2UT



Some companies prey on the customers lack of knowledge when sending goods to them and the initial offer is good but suddenly the offer drops to a stupid amount but when you ask for the goods back, they make a 'slightly' higher offer then when you agree, they will sell the phone for a significantly higher price, boosting their profits at your expense. I am not saying C4P do this but it is rife in this 'recycling' industry. You just have to search 'cash 4 gold' discussions to see what I mean.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Hi Miller83

I am in exactly the same boat as you and would appreciate any help as you are going through the same they received my phone on 13th sept 2013, obviously i had 'moderate wear and tear' like everyone else it seems but i accepted the lower offer, and it was processed on 21st sept 2013 was told in the original email it would take 3-5 days but at busier times please allow 7-10 WORKING days which I waited the 10 WORKING days and contacted them, to which I had a reply saying I have to wait 14 working days. I waited the 14 Working days and emailed them again to which I got a reply saying they have had severe technical difficulties which have now been resolved in the accounts department and be assured my payment will be in my account 'shortly' this was on 10/10/13. I waited again and sent another inquiry asking where my payment was to which i got the same standard reply of technical problems this time with a telephone number that I was welcome to phone of 0845 460 1064 (mon to fri 9am - 6pm) this was received on 16/10/13. Yesterday (21/10/13)I firstly tried phoning to which I got no answer and after 10 mins I hung up and then again 20 mins today (22/10/13) still no answer. Yesterday I also sent another inquiry stating I did not want an email back saying my payment will be with me 'shortly' I wanted someone to phone me with regards to this, and they completely disregarded what I had said and i got the bog standard reply of basically my payment will be with me SHORTLY aaaagggghhhhh. at this point I googled it and came across the consumer website with a list as long as my arm of complaints about this company. So please any help you can give me will be much appreciated




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missed something out
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  • 2 weeks later...

Hiya just to keep you updated I did send them a letter detailing everything and saying I will be taking legal action I had an email back saying my money would be transferred with 48 hours and it was

hope you have had success too

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  • 1 month later...

my daughter in same boat she has not been paid for her phone .trading standards have taken up her case and may even be involving police as obtaining goods by deception is fraud they have no intention of paying for these goods just a bunch of con men

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I sent my iphone 3 months ago, they received it and sent me an email confirmation saying pending payment.

I have been emailing them many times within the past 2 months, they did not reply at all.


I only just found out about this cash4phone [problem], it looks like I am wasting my time trying to chase them for payment.


Their email confirmed pending payment of £130. I am in the same boot as you guys, whats best to do next?

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  • 2 weeks later...

I sent them my phone in september, and accepted the offer which was £45.76. They told me that they sent the money, after waiting a month i sent them an email saying that i didn't receive the money, and they replied saying to wait 7-14 days. i waited like 3 weeks and i sent them another email, which they didn't reply to, and now i can't even go on their website.

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If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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