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    • Nov 5: Sold iPad on eBay for 220 GBP, used eBay Packlink as it was recommended by eBay. Nov 6: Handed parcel over to the local shop. Parcel included iPad in its original box. Got proof of postage. Nov 9: Parcel received by buyer - after opening he realised he received a Jaguar/Landrover car part instead of an iPad. The packaging I used with the correct label was opened and the item was replaced. Nov 10: Filed a loss claim and started a tampering investigation with eBay Packlink Nov 25: Received response from eBay Packlink, confirming tampering, approving a refund of 25 GBP + 2.89 GBP postage fees.   So, after accepting that they have thieves running criminal operations in their depots, (stealing iPads and Macbooks as I've read from numerous people in this forum and elsewhere) they decided to compensate me for 25 GBP. This is way off the original value of the item sent, which was sold for 220 GBP.   I am seeking help on the next steps I should take to recover the remaining funds. Please let me know if I need to share any other details.   The poor buyer received a useless car part (he provided pictures) and in theory shall be refunded. This leaves me with around 200 GBP out of pocket and a huge willingness to take any legal avenue that will enable me to get compensated and create problems for those scams.   Any help will be appreciated.   Kind regards
    • Here is my first draft:     Dear Sir or Madame;   With regards to the above vehicle that was purchased from you on the xxxx, there are now some serious problems with the Automatic gearbox and for the last 3 weeks it has been at an independent garage who have diagnosed the problem but cannot guarantee this will cure the problem because the gearbox has not be serviced within Fords milage guidelines. I have the paperwork to show that the gearbox was indeed serviced at 35,000 & 70,000 miles well within the guidelines. The service book has been stamped at 100k for a service but no paperwork was included which is very strange as everything that has been replaced or serviced with this car has been included. After speaking with the garage that did the 100k service they can confirm that the minimum service was done which did not include the gearbox, so the gearbox has gone well over the specified guidelines.   I would like to point out that since the car has been collected, I have only done 1,500 miles so do not believe any fault would be down to ‘wear & tear’.     Under the Consumer Rights Act 2015 this car should be of satisfactory quality, fit for purpose and as described. My rights have been breached because the car you sold me is faulty. I would like you to put this right by repairing the car at your cost at an independent garage.     I expect a full response with 5 working days otherwise I will be taking the matter further.
    • Post the letter here before you send it off please. I certainly think that the missing documents should be referred to although probably in a rather more pointed fashion. Post the letter and will have a look and amended as necessary. In terms of getting other inspections, is there any dispute as to the condition of the vehicle? Have the garage themselves agreed the condition of it? Good news that it's fine at the garage for the moment – but you should ask them what storage fee would be if it went on too long – and in any event if you brought acclaim and won it. No point in giving up an opportunity to get a bit of extra money and if these people are doing you a favour then you may as well tell them that you are prepared to pay for storage if you win your case and if a claim for storage fees is met. It will certainly be reasonable to claim for storage fees – although you would have to produce an invoice for them at some point. However, even a pro forma invoice stating what the tariff is will probably be good enough to begin with
    • Thank you both for those replies.   Dx, I'll get that CPR off ASAP. Would you mind clarifying when you say "use our 2 -5 line defence". Does this literally mean a defense thats 2 to 5 lins in length? Many thanks!   Dave, you're absolutely correct. I always ignore letters from these sorts of firms. The place is very local so no bother at all to get back there. 
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Hello everyone, I'm new to this forum and not very confidant. I have just received a letter from Jobcentreplus dated the 5th. September which arrived on the 21st. of September and on the same day a separate letter from ATOS with an ESA50 form enclosed. Has this happened to anyone on this forum? I also tried to ring the Jobcentreplus on Saturday but they were closed. I wondered too if it was normal for them to want to call you back as they've said they don't have my telephone number? but if I am phoning them what difference does it make. Thanks.:???:

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I take it you are transfering from IB to ESA? If so, it is normal for the DWP to phone people on IB just to run through the process before hand, if they don't have your phone number then they will write and if no response in time then they send out the ESA50 form anyway. You can just complete the ESA50 form and return it (recorded, so you can prove it arrived and within the given time) and that's fine.

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: pin62:


Assuming you're currently in receipt of incapacity benefit, or income support cos you're incapable of work, the letter dated 5 September is your notification of reassessment for employment n support allowance. After the initial letter Jobcentreplus attempt to call the claimant, or ask the claimant to call them, to explain the process and answer any queries before (well that's the theory) referral to Atos for a work capability assessment.


Now you've received the ESA50 the reassessment process will continue whether or not you call Jobcentreplus. And you don't have to give your phone number on page 3 of the questionnaire if you don't want to. (About 10% of us don't.)


CAG has a guide to completing an ESA50 at;




And if you need it, there's a guide to the mental health part on Rethink's site, together with some tips about supportive evidence.


Best wishes, Margaret.

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  • 3 weeks later...

Hello all, I have received my ESA50 form, I have made an appointment with C.A.B. can anyone tell me what help they give having not been to them before. Thank you.

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As far as I am aware, they do a 'reasonable' job


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: pin62:


Not a lot unless unless you're very lucky. They simply don't have the resources to cope. And if I remember correctly, this ESA50 has to be returned in a few days.


Even if you feel you need professional help with the form, unless there's a good reason why not (eyesight, severe mental health problems) you need to start preparing your answers for pages 7 - 16. Citizens Advice don't know how far you can walk, how long you can sit for, whether you've problems with communication or can't get out of bed in the morning cos of depression. You do.


Using a separate sheet of A4 or a word doc for each activity you've problems with, try to write some sentences/paragraphs along the lines of;


Cos of severe arthritis I can't walk, or wheel a manual chair, to the bus stop. My husband has to drive me to doctors and hospital appointments.


Refer to any medical evidence you've already got and enclose copies with the ESA50. Don't be tempted to tick any boxes that don't exactly reflect your problems. Try not to tick 'it varies' which Atos tend to interpret as no problem.


If you need it, there's a guide to the mental health part, together with some tips about supportive evidence, on Rethink's site;




:panda: Best wishes, Margaret.

Edited by **Margaret**
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:Citizens Advice and ESA50s:


Whilst I'm sure that their advisers do the best job they can within very limited time slots, their expertise with employment n support allowance tends to be patchy to say the least. Yes, some of their larger centres have a specialist :estellyn:


But in other areas, including my own, a poorly completed ESA50 or tribunal submission sometimes does more harm than good. Were I to seek their help I'd have to wait at least six weeks for an appointment, which would be across the borough boundary. And likely squashed between a homeless family and an unfair dismissal from employment.



Edited by **Margaret**
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pin, both your threads have been merged into the one in order to keep all the information/advice in one place :)

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Hello everyone, We have managed to send off my ESA50 form today, went to C.A.B. yesterday the lady was really helpfull. I also received a letter asking why I hadn't sent my form back, I still had till next Tuesday the 22nd to send it back, I couldn't get an appointment till the 16th with C.A.B. do they send out these letters just to make you more anxious?.I would also like to thank all who replied to my questions its nice to know we are not alone in all this. Thanks again pin62.

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