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Bank demands mum put BABY on phone to discuss account


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A stunned mum was ordered to put her six-month-old BABY on the phone to speak to a telephone banking operator.

 

Jenny Nicholls, 31, had called the Halifax to talk to customer services about an error on her baby son's savings account.

 

But the operator insisted he could only deal with the account holder – in this case, six-month-old Harry.

 

"We waited in the queue and entered all the account security information then the man came on the line and said 'Is that Mr Harry Nicholls?'," Jenny told the Mirror. "I said no. He asked if he could talk to Harry but I said he's a baby, he can't talk."

 

The staggered mum said she was then told that the matter could not be discussed with her - only with Harry.

 

"I said I'm his mum but he just said he was sorry but he couldn't talk to me over the phone, only to the account holder," Jenny said. "I said 'are you being serious?' I thought it was a joke at first and then he would notice it was a child's account, but he was being serious."

 

http://www.parentdish.co.uk/2013/10/07/bank-demands-mum-put-baby-on-phone-to-discuss-halifax-account/

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Had the same thing for someone who's husband was in hospital in a coma after a stroke. Ended up having to go through loops with hospital to get paperwork sorted so his wife had access to account that all DWP was being paid into.

 

dpick

cannot find it A to Z

 

http://www.consumeractiongroup.co.uk/forum/consumer-forums-website-questions/53182-cant-find-what-youre.html

 

 

Halifax :D

Paid in full £2295

 

MBNA:mad: 20/03/2008 settled in full out of court

 

Capital One:D

07/07/2007 Capital one charges paid in full £1666

19/01/2008 recovered PPI £2216 + costs

 

Littlewoods :-D

12/08/2007 write off £1176.10 debt.

 

JD Williams charges refunded in full £640

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You couldn't make it up could you ??

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  • 3 weeks later...

I had a similar experience when I asked Nationwide to set up a monthly direct debit to my RBS current account in order to transfer funds towards paying my on board account on a long cruise. Nationwide messed up the direct debit by paying me the wrong amount and my current account was left short. I rang up whist we were sailing the South Pacific to ask them to correct it only to be told I would need to call in a branch. I told them I was in the middle of the South Pacific Ocean and there were no branches to call into. The reply was you will still need to call in a branch.! Unbelievable. Fortunately I had l left sufficient funds in my account that the missing amount turned out to be unnecessary. No thanks to them.

Badger& Mole

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It's another case of once they are asked a question not covered by their script then they just use the nearest answer even if it is a load of codswallop.

 

dpick

cannot find it A to Z

 

http://www.consumeractiongroup.co.uk/forum/consumer-forums-website-questions/53182-cant-find-what-youre.html

 

 

Halifax :D

Paid in full £2295

 

MBNA:mad: 20/03/2008 settled in full out of court

 

Capital One:D

07/07/2007 Capital one charges paid in full £1666

19/01/2008 recovered PPI £2216 + costs

 

Littlewoods :-D

12/08/2007 write off £1176.10 debt.

 

JD Williams charges refunded in full £640

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Share on other sites

Most children's accounts cannot be managed over the phone.

The advisor she spoke to has clearly never encountered such a situation before and took the security of the account seriously.

 

Had the same thing for someone who's husband was in hospital in a coma after a stroke. Ended up having to go through loops with hospital to get paperwork sorted so his wife had access to account that all DWP was being paid into.

 

dpick

 

I appreciate how stressful this situation can be at the time, but would you really expect them to just let, as far as they are concerned, anybody manage somebody elses bank account without a power of attorney or third party mandate in place.

 

I had a similar experience when I asked Nationwide to set up a monthly direct debit to my RBS current account in order to transfer funds towards paying my on board account on a long cruise. Nationwide messed up the direct debit by paying me the wrong amount and my current account was left short. I rang up whist we were sailing the South Pacific to ask them to correct it only to be told I would need to call in a branch. I told them I was in the middle of the South Pacific Ocean and there were no branches to call into. The reply was you will still need to call in a branch.! Unbelievable. Fortunately I had l left sufficient funds in my account that the missing amount turned out to be unnecessary. No thanks to them.

Badger& Mole

 

That isn't a similar situation, if you have a separate issue then why not create a new thread. Anyway, Banks can't setup direct debits for you.

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