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    • Hi slick!    On 22 July they said they would refund me £74.07 Theres no DD in place as my membership was a once off payment in November last year.  Hi Dx,    I paid through PayPal last year as a one off payment. 
    • I'm trying to understand it all but I certainly tend to agree with my colleague @dx100uk that it looks as if you may have been taken for a ride. You found an advertisement for a bag on an online sales site. Instead of going through the established procedure of that site, which presumably allows them to recover a commission from the seller you started dealing directly with the seller who is an unknown person to you and of course that allowed the seller to avoid paying the commission. At whose suggestion was it that you went off-site? You then pay by PayPal but instead of logging it with PayPal as a payment for a purchased item, you tell PayPal that it was actually simply a gift or transaction between friends and family. This also allowed the seller to avoid paying a PayPal fee on the money. At whose suggestion was it that you paid in this way?       I don't say that you definitely have been scammed, but it doesn't look very good. This is how it might have happened: after you agreed to take the transaction off-site, so you lost the protection of the established system – and the seller avoided the commission and also avoided the sales site knowing that they had sold their item, you then agreed to pay the seller some money – but not for a purchase – simply as a gift. This has two consequences. Firstly, the seller avoids a PayPal fee and secondly, because PayPal has been misled as to the purpose of the payment, you lose the protection of PayPal if it turns out that you've been scammed or there is some other problem with the transaction. The seller then apparently sent you the parcel and they sent you pictures of a package with your address on it. Separately they sent you a Hermes tracking number – but there is no evidence that the package was actually posted to your address. The seller might simply have taken a picture with your address and sent that to you by way of reassurance – and then changed the label and posted the parcel to themselves but sent you a tracking number which is inaccessible to you and in respect of which you will be prevented from getting any information. All you've seen is a parcel with your address on it. All you've been given is a tracking number which satisfied you for a while until the parcel did not arrive and then when you started to make enquiries, you found that you were unable to access any details referring to the tracking number. Of course the tracking number says that the item was delivered – because maybe it was – but in that case it was delivered to the address on the parcel which might have been the seller's own address – or the address of a friend. I don't want to say that this is definitely how it happened, but it is a plausible scenario. Of course Hermes is an awful lot of parcels – but on the other hand I expect that most of the parcel is that going to Hermes hands are delivered successfully. We only get the bad stories on this forum. I can imagine that Hermes rate of successful deliveries is better than 97% because otherwise people wouldn't simply just hate them, they would go out of business.   We can help you bring a complaint against Hermes if you want. However, on the basis of what you say, the odds are stacked against you but it would be useful to try and find out the address which was associated with tracking number. As far as your apparent willingness to travel hundred and 50 miles to ask for your money back, don't bother. If you did actually go there, are you sure that the seller actually lives at the address that you have been given? What evidence do you have that? Of course if you found that the seller didn't reside at that address then it is slamdunk that you have been scammed. But then what are you going to do? You can try to inform the police but of course it won't get you anywhere. You can inform the sales website – but they will say that you brought it on yourself because you agreed to go off-site. You can inform PayPal – that they will say that because you sent the money which was calculated to avoid their fees, you have lost the protection. If you travelled the 150 miles and found that the seller did reside at that address, do you really think that they are going to hand your money over to you? If they are acting dishonestly then they will simply say that it is nothing to do with them, that they addressed it all correctly and they don't understand what has happened and that this is simply Hermes up to their old tricks. What are you going to do? You simply risk getting into a very nasty argument and depending on how bad it went, you might even find that the police are called and I'm afraid that they would be looking at you – not the seller. Maybe you can answer the questions that I've post above as to who it is who initiated the various ways of doing business.    
    • The legal campaign's going well then. The recount in Wisconsin gave Trump more votes but Biden even more, at a cost of $3m. And a donor to the organisation bringing the failed cases is suing to get his $2.5m back.   https://www.theguardian.com/us-news/2020/nov/28/joe-biden-gains-votes-in-wisconsin-county-after-trump-ordered-recount
    • Yes Unicorn feed tax again, can't sue the keeper for more than the Original Charge, so any additional Debt Collection fees aka the £60 they add is abuse,iof process as per HHJ Harvey at Lewes county Court What lookedinfroinfo is indicating is that the main signage on entry and dotted around is merely an " Invitation to Treat", not the offer, the Offer and Acceptance occurs at the payment machine, so wording there is key.
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SCS -sofa 6 days old and sagging


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We bought 2 3 seater sofas from SCS. in Speke Liverpool, just 6 days ago ..

..I complained on the same day they were delivered,

as the seating was awful sagging etc !.

..they said we are not entitled to a refund & we should read the Small Print ?

 

They are sending someone out to look it over.

 

.He probably say theres nothing wrong with it !.

 

.Taken pics etc.

 

So let us see what happens next ?..

 

.I will dig my heels in until I get a refund in full..

 

.as I usually just sit back & put up with things.

 

..not this time though.

 

.Ive just retired & got all the time in the world to fight for my rights for a change !!!

 

I have emailed the CEO bloke.

 

.waiting on a reply,maybe he will sort it ?

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Hello,I'm sorry to hear about the issues you've had with your furniture. I would like to look into this for you. Could you provide me with your customer account number so I can investigate please?Many ThanksHelenScS Customer Care

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Good Afternoon [removed - dx]

 

, thank you for sending me your details.

 

Firstly let me apologise for the issues you have with your suite.

I can see they were logged on our system immediately and you have an appointment booked for tomorrow.

 

When the upholsterer attends,

he will inspect the goods and compile a report which will come to us.

 

We will then review this report and contact you to discuss his findings.

 

We will then be able to discuss the options available to you.

 

I do apologise that I can't give you an answer prior to receiving this report,

however this is what we need to do in order to move this forward.

 

There is a landline and mobile number on the account;

would I be able to contact you on either of those numbers to give you my direct line?

 

I would like to keep your details with me so I can monitor it throughout if that's ok with you?

 

Many Thanks, Helen,

 

ScS Customer Care

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  • 3 weeks later...

Well ,

 

we had the upholsterer here on behalf of SCS last Thursday,

 

he was here for 20 mins.

 

Told us he could restuff the couches ????

 

As we said from the day we had them delivered & saw the fault,

we want a full refund.

 

..Waiting on SCS to get back to us..

 

Watch this space !

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Oh Yes,just as we thought HELEN from SCS was no help .

 

..they looked at report from SCS Upholsterer,& we were told by phone (after me trying to ring Helen most of the afternoon)

 

Area Manager STEVE from SPEKE SCS,that

 

"AS THERE IS NO MANUFACTORING PROBLEM,

WE WILL ONLY REPLACE ,& NOT REFUND "....

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urm you are entitled to a full refund

you've reject the goods within xx days unfit for purpose re:soga!!

 

how did you pay?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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oh dear that lot...

 

they are equally responsible

 

if you complained on the day of arrival

 

then the whole finance deal should be cancelled and the sofa taken back under SOGA.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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We did ring up on the day,,but they said they will have to send an UPHOLSTERER out to inspect them,,,Its his report they are going by....He told us he could REPACK the cusions !..

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Hi,we bought 2 x3 seater sofas...only a few weeks ago...The seat cushions were so flat,& when we sat on them the Back cushions would shift & envelope you...so uncomfortable ! we had to keep getting up from the sofa & positioning them..nightmare....Have had to resort to the Claims court..SCS not bothered,as long as they get the money from "CREATION Finance". We have spoken to finance co.they told us to send pics in etc.

The angst of it all :-x...But thats there way,get you to give up..not us though....How can they know we have a valid complaint,if they dont come & sit on theses sofas ?????..felt abit isolated on this...But thanks for your reply !

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MCOL is the online county court claims procedure. Northampton County Court then issue the paperwork. I'm sure that Scs will be in touch within a day of receiving the claim. You should have named Creation Finance as co-defendants but if you havent, never mind as lond as all the interest you will have to pay tem is included in your claim against ScS

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posts from another thread linked to your existing thread her

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Houghton, I didn't realise you already had a thread of your own - looks like dx has sorted you out now :)

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  • 1 month later...
:whoo::whoo:I HAVE RECIEVED A FULL REFUND FROM "SCS" !! FOR MY SAGGING SOFAS ...ALL OVER NOW THANX TO THIS SITE & ESPECIALLY dx !...WITHOUT THE HELP,I WOULD HAVE GIVEN UP....THANX AGAIN !
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there you go

 

all sorted

 

dx

 

The Consumer Action Group needs help to cover itsexpenses.

You could help by making a money contribution to http://www.consumeractiongroup.co.uk/paypal.php?go=donate

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I'm guessing the seat cushions the back cushions and arms are filled with hollow fibers same sort of stuff pillows are filled with pumped with air so when you see them on show or in pictures the sofas look big and chunky but after time with use the air is slowly squeezed out and you end up with cushions that look like flat baggy pan cakes.

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