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    • Hi,  I am looking for advice on where to turn next, as I have been trying for a few weeks to get a refund from Amazon, who are not actioning my request.   I purchased an ASUS ROG Strix GeForce RTX 2080 Ti OC Edition graphics card on the 2nd October. When opened, the item looked used, I decided to test it, it also did not work, it powered on, but there was no display image. The GPU was tested on multiple machines, with different cables.  So, I boxed the card back up, stated the reason for return as, faulty - does not display image/looks like I have received a used unit, maybe a customer return. I then waited, and finally received the following email from them, Amazon: ''Hello, We are writing to let you know that we received the wrong item instead of the original item, ASUS ROG Strix GeForce RTX 2080 Ti OC Edition 11 GB Graphic Card GDDR6 with Enthusiast-Level Technology for Extreme 4K and VR Gaming ROG-STRIX-RTX2080, in your return of order number 206-2218766-5373146. We are discarding the ASUS ROG Strix GeForce RTX 2080 Ti OC Edition 11 GB Graphic Card GDDR6 with Enthusiast-Level Technology for Extreme 4K and VR Gaming ROG-STRIX-RTX2080 that you sent. We cannot issue a refund for this order until we receive the correct item. Please return it to us if you want to receive the refund. Sincerely, Account Specialist''   Various emails were then sent back and forth, stating that I returned the exact same item they sent me. See below (Transcripts are not in order), Me: ''Apologies for the delay, been away on work. I can assure you, I sent the item back to you that was sent to me. I stated the reason for the return as the item giving me a black screen and just basically not displaying anything at all. Furthermore, I stated the item looked like it had been used previously. After reading horror stories on your forum, it seems you regularly send used items to people, no?'' .......................................................................................................................   Amazon: ''Hello, My name is ***, I'm a member of the management team. I've checked our records and your return has processed. We normally process a refund when the return has been processed by our returns department but it says that we have received an old model with different serial number. As we have informed you, that we received the wrong item instead of the original item, ASUS ROG Strix GeForce RTX 2080 Ti OC Edition 11 GB Graphic Card GDDR6 with Enthusiast-Level Technology for Extreme 4K and VR Gaming ROG-STRIX-RTX2080, in your return of order number 206-2218766-5373146. We are discarding the ASUS ROG Strix GeForce RTX 2080 Ti OC Edition 11 GB Graphic Card GDDR6 with Enthusiast-Level Technology for Extreme 4K and VR Gaming ROG-STRIX-RTX2080 that you sent. We cannot issue a refund for this order until we receive the correct item. Please return it to us if you want to receive the refund.'' .......................................................................................................................   Me: ''Just an update, I asked the Amazon chat rep for more information on the matter above, I got told something about a serial number. I don't ever remember seeing a serial number on the card when handling it, I have received no picture evidence/proof of this? However, I do remember seeing the serial number on the box, that much is true. Even if what you are saying is correct, and you sent me a card with a different serial number to the box, you still sent me a 'used' item that showed previous wear, and not a 'new' item of which I paid £1200+ for, I did not pay for a USED item (there are hundreds/thousands of posts on the Amazon forum and online about you sending used items to customers, so this would not be an isolated case). As it looks like Amazon sent me a customer return/previously used item, how can you have the gall to accuse me of not returning the original item, when you did not send me the item I paid for in the first place, which was a brand 'new' card, astounding. The term 'pot calling the kettle black' comes to mind.'' .......................................................................................................................   Amazon: ''Hello, My name is ***, I'm a member of the management team. I've checked our records and your return has processed. We normally process a refund when the return has been processed by our returns department but it says that we have received old model with different serial number. As we have informed you, that we received the wrong item instead of the original item, ASUS ROG Strix GeForce RTX 2080 Ti OC Edition 11 GB Graphic Card GDDR6 with Enthusiast-Level Technology for Extreme 4K and VR Gaming ROG-STRIX-RTX2080, in your return of order number 206-2218766-5373146. We are discarding the ASUS ROG Strix GeForce RTX 2080 Ti OC Edition 11 GB Graphic Card GDDR6 with Enthusiast-Level Technology for Extreme 4K and VR Gaming ROG-STRIX-RTX2080 that you sent. We cannot issue a refund for this order until we receive the correct item. Please return it to us if you want to receive the refund. You can review our return policies in the Returns, Refunds and Title section of the Conditions of Use, available at the link below: www.amazon.co.uk/help/conditionsofuse We look forward to seeing you again soon. Your feedback is helping us build Earth's Most Customer-Centric Company.'' .......................................................................................................................   Me: ''Then i would like you to provide proof of what you are saying please, can I see picture evidence of a different serial number on the card, compared to the box?  Even so, I have told you multiple times now, the card i received looked like it had been used previously, you did not send me a brand new item to begin with, yet you have the cheek to say i returned an older model. What was returned to you is exactly what you sent me, a pre-used card that had a brand new price tag.  FYI, you will not be receiving anything else of me, as I have nothing. You now have the graphics card and my money.  If no proof of what your saying is provided to me, I will continue through small claims court. '' After getting nowhere with this, I then sent an email to the owner of Amazon, .......................................................................................................................   Me: ''Hi, I purchased a graphics card on the 2nd October, long story short, it arrived and did not work, gave no display output (Please feel free to read the review I posted for the item under my account), it also looked like it had previously been used. So, I packed the graphics card back up and returned it, expecting a full refund within two weeks. However, I have received an email stating I have not sent the original item back, which is very worrying, as I most certainly did send the original item back. That being, the ASUS ROG Strix GeForce RTX 2080 Ti OC Edition 11 GB Graphic Card GDDR6 with Enthusiast-Level Technology for Extreme 4K and VR Gaming ROG-STRIX-RTX2080. I can assure you, I sent the item back to you that was originally sent to me. I stated the reason for the return as the item giving me a black screen and just basically not displaying anything at all. Furthermore, I stated the item looked like it had been used previously, which it did. It has now been nearly 2 weeks since I sent the product back to you. With that said, I will move this along promptly myself.   Letter Before Action,   I write regarding 206-2218766-5373146, an order I placed with you on 2nd October and which I have been falsely accused of returning the incorrect item, which I absolutely did not. The item received looked previously used, and would not allow the monitors plugged into output video. The original email received of Amazon CS contradicts itself, by inferring the item I sent back was the exact same item (model) I received, highly confusing, and in no way justifiably explained. £1,204.48 was paid for this item. I do not understand the claim made by your CS email representatives, who have wasted several hours of my time with this nonsense. You have taken my money, sent me a broken/used item, and then have the gall to say I sent you the incorrect item back when I sent you the exact same item you sent me (ASUS ROG Strix GeForce RTX 2080 Ti OC Edition 11 GB Graphic Card GDDR6 with Enthusiast-Level Technology for Extreme 4K and VR Gaming ROG-STRIX-RTX2080), especially when you originally sent me what looked to be a used item, and sold it to me at a brand new price. When looking online, and you're own forum, I see you have a habit of sending used items out to people and stating them as new.   With that said, no proof has been given to back up your untrue, and quite frankly disgusting claim, I am writing to inform you, therefore, that I will be forced to take legal action if I have not received a full refund, within 28 days. I shall hold you liable for my costs. Yours in frustration, ADDRESS*** A full copy of the above has also been sent to your London Headquarters'' ...............................................................................................................................   Amazon: ''Message From Executive Customer Relations Dear *** We have investigated the matter and the information previously shared highlights our position. The graphics card we sent, was not the same graphics card which was received by our return centre. We are discarding the ASUS ROG Strix GeForce RTX 2080 Ti OC Edition 11 GB Graphic Card GDDR6 with Enthusiast-Level Technology for Extreme 4K and VR Gaming ROG-STRIX-RTX2080 that you sent. We cannot issue a refund for this order until we receive the correct item. Please return it to us if you want to receive the refund. Regards, **** Executive Customer Relations ..............................................................................................................................   All the above leads me to a complete stalemate, Amazon saying I returned a different card to what they originally sent me, and me saying they never sent me a brand new card in the first place, which I paid for, and then sent back the original card they sent me, which I did.    I have just requested a SAR from Amazon (via email), as one of the posts on the forum suggested to do. Next step is small claims court, but this worries me, I really don't know what to expect, as I have never done anything like this before. Is it even worth doing? Do I have a case at all? I really don't want to lose £1200, suffice to say, I am absolutely furious.   Thanks in advance for the help. 
    • The Chinese financial firm backed by the billionaire behind Alibaba aims to raise more than $34bn. View the full article
    • Thanks LFI and BN, I appreciate all this extra information and support, it goes such a long way in terms of detail I can offer, and confidence it brings me on the day.   I will take a good look at the link you provided which I am sure backs up further the abuse of process like you say.   Wrt to costs, how would that be expressed? Is that something I offer verbally on the day, or something I chase up afterwards once the verdict has been given?
    • Hi. This is the space I have available (although the 7ft could easily be extended to 9 or 10ft). If I am looking to spend up to £900, what are my options - I am guessing for that little, just a garden shed? However, is there such a thing as a 'converted' garden shed before we head for the +£1,500 options?
    • Ah yes I forget TS is pointless, AF may well be worth a shot like you say.   Or Rip off Britain!?  
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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SCS -sofa 6 days old and sagging


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We bought 2 3 seater sofas from SCS. in Speke Liverpool, just 6 days ago ..

..I complained on the same day they were delivered,

as the seating was awful sagging etc !.

..they said we are not entitled to a refund & we should read the Small Print ?

 

They are sending someone out to look it over.

 

.He probably say theres nothing wrong with it !.

 

.Taken pics etc.

 

So let us see what happens next ?..

 

.I will dig my heels in until I get a refund in full..

 

.as I usually just sit back & put up with things.

 

..not this time though.

 

.Ive just retired & got all the time in the world to fight for my rights for a change !!!

 

I have emailed the CEO bloke.

 

.waiting on a reply,maybe he will sort it ?

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Hello,I'm sorry to hear about the issues you've had with your furniture. I would like to look into this for you. Could you provide me with your customer account number so I can investigate please?Many ThanksHelenScS Customer Care

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Good Afternoon [removed - dx]

 

, thank you for sending me your details.

 

Firstly let me apologise for the issues you have with your suite.

I can see they were logged on our system immediately and you have an appointment booked for tomorrow.

 

When the upholsterer attends,

he will inspect the goods and compile a report which will come to us.

 

We will then review this report and contact you to discuss his findings.

 

We will then be able to discuss the options available to you.

 

I do apologise that I can't give you an answer prior to receiving this report,

however this is what we need to do in order to move this forward.

 

There is a landline and mobile number on the account;

would I be able to contact you on either of those numbers to give you my direct line?

 

I would like to keep your details with me so I can monitor it throughout if that's ok with you?

 

Many Thanks, Helen,

 

ScS Customer Care

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  • 3 weeks later...

Well ,

 

we had the upholsterer here on behalf of SCS last Thursday,

 

he was here for 20 mins.

 

Told us he could restuff the couches ????

 

As we said from the day we had them delivered & saw the fault,

we want a full refund.

 

..Waiting on SCS to get back to us..

 

Watch this space !

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Oh Yes,just as we thought HELEN from SCS was no help .

 

..they looked at report from SCS Upholsterer,& we were told by phone (after me trying to ring Helen most of the afternoon)

 

Area Manager STEVE from SPEKE SCS,that

 

"AS THERE IS NO MANUFACTORING PROBLEM,

WE WILL ONLY REPLACE ,& NOT REFUND "....

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urm you are entitled to a full refund

you've reject the goods within xx days unfit for purpose re:soga!!

 

how did you pay?

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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oh dear that lot...

 

they are equally responsible

 

if you complained on the day of arrival

 

then the whole finance deal should be cancelled and the sofa taken back under SOGA.

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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We did ring up on the day,,but they said they will have to send an UPHOLSTERER out to inspect them,,,Its his report they are going by....He told us he could REPACK the cusions !..

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Hi,we bought 2 x3 seater sofas...only a few weeks ago...The seat cushions were so flat,& when we sat on them the Back cushions would shift & envelope you...so uncomfortable ! we had to keep getting up from the sofa & positioning them..nightmare....Have had to resort to the Claims court..SCS not bothered,as long as they get the money from "CREATION Finance". We have spoken to finance co.they told us to send pics in etc.

The angst of it all :-x...But thats there way,get you to give up..not us though....How can they know we have a valid complaint,if they dont come & sit on theses sofas ?????..felt abit isolated on this...But thanks for your reply !

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MCOL is the online county court claims procedure. Northampton County Court then issue the paperwork. I'm sure that Scs will be in touch within a day of receiving the claim. You should have named Creation Finance as co-defendants but if you havent, never mind as lond as all the interest you will have to pay tem is included in your claim against ScS

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posts from another thread linked to your existing thread her

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Houghton, I didn't realise you already had a thread of your own - looks like dx has sorted you out now :)

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  • 1 month later...
:whoo::whoo:I HAVE RECIEVED A FULL REFUND FROM "SCS" !! FOR MY SAGGING SOFAS ...ALL OVER NOW THANX TO THIS SITE & ESPECIALLY dx !...WITHOUT THE HELP,I WOULD HAVE GIVEN UP....THANX AGAIN !
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there you go

 

all sorted

 

dx

 

The Consumer Action Group needs help to cover itsexpenses.

You could help by making a money contribution to http://www.consumeractiongroup.co.uk/paypal.php?go=donate

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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I'm guessing the seat cushions the back cushions and arms are filled with hollow fibers same sort of stuff pillows are filled with pumped with air so when you see them on show or in pictures the sofas look big and chunky but after time with use the air is slowly squeezed out and you end up with cushions that look like flat baggy pan cakes.

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