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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Contents missing after recovering car


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My car was impounded last week and I recovered it on the weekend, however today I opened the boot and see my speaker, amplifier, my bag and work cables are all missing. I mean are they allowed to remove my things??

 

I called the impound but it's just an automated message stating opening times and the documents required. The impound is far from my house so wouldn't really want to travel all that way and come back with no outcome.

 

Any one have any suggestions on what I can do?

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I mean are they allowed to remove my things??

 

No it is theft

You need to report this to the police and get a reference number

Edited by Conniff

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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When the car was seized you should have been given a copy of the seizure notice, which (if it is filled out correctly by the police officer in front of you) will have a list of stuff you have taken from the vehicle, and stuff that has been left behind. You would only sign that document once the list has been read back to you.

 

What is written on the seizure notice ?

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On the seizure notice the pink slip it says my name, address, where they seized the car from and a couple of questions where they ticked yes or no things like if driver Id confirmed etc.

 

Nothing there about car contents

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phone the police an report it as theft,but as you didn't check it when you collected it don't think you have much hope.looking on the bright side

they might have have been removed for safe keeping.

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On the seizure notice the pink slip it says my name, address, where they seized the car from and a couple of questions where they ticked yes or no things like if driver Id confirmed etc.

 

Nothing there about car contents

 

There should be two sections on the rear, though the seizure notices I have seen are normally white or blue - form 1239 ?, not pink.

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Go into the same police station you had to visit with your documents etc and report the theft of the items whilst in the control of the police/their contracted company. dont let them fob you off with an incident number for your insurers, insist on a full statement being taken and if the desl officer wont agree then ask to see the duty inspector or station senior.

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