Sky Disconnected Phone

[Wooks001]

Hi, hope this is the correct section of the forum.

 

Sky have disconnected my brothers phone without permission or warning, he's not even a sky customer.

 

When he complained they said it would be 2 weeks before it could be put right (industry standard) and they couldn't guarantee he would get the old number back.

 

He needs to complain in writing so who does he contact and what legislation relates to this please. BT have given him a different number for now, but it's going to be a real pain if he has to advise everyone of a new number, and he will no doubt miss calls in the meantime.

 

Surely if a provider makes a mistake of this kind they should put it right immediately, pay compensation etc.

 

Thanks for any advice

 

Wooks

[fkofilee]

We need to know history behind it... Sadly, im an ex sky employee and i used to deal with this on a daily basis.

 

Please enlighten us with the background.

[Wooks001]

Not much else to say. He'd been with BT for 20 odd years, same number.

Tried to ring him the other day, number not recognised so emailed.

He took the next day off work, rang BT who told him sky had disconnected him.

[fkofilee]

Sounds like hes been slammed... I would suggest complaining to BSKYB in the best way possible...

Ask them how and why he has been transferred over to Sky. Hell even doing a DAR under the Data Protection act should work.