Jump to content


Kath30 v Monument


kath30
 Share

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5679 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello there i sent a DPA letter Monument asking for my statements for last 6 years on 27/03/06. Received this letter back on 29/03 as below - weird as i haven't complained.............yet!

 

Dear xxx

 

I am sorry you have had to contact us about concerns regarding your Monument account. Thank you for taking the time and trouble to do so.

I am looking into your concerns and will let you have a response or update as quickly as i can but no later than 26th April 2006. In the meantime if you need to speak to me please call 01293 802 473. I have enclosed a leaflet explaining how Monument works to resolve complaints I hope you find this helpful.

Thank you for bringing this to my attention

 

Emma Fairchild

Customer Releations

 

will keep you updated on the progress of this.

If anyone needs the address its

 

Portland Building

25 The High Street

Crawley

West Sussex

RH10 1BG

Link to post
Share on other sites

A lot of people who have sent DPDR's to different places have had replies mentioning complaint lol

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

Link to post
Share on other sites

We got the exact same letter from the lovely Emma Fairchild (though she didn't actually sign it herself!). We had though sent the preliminary approach for repayment letter. Sounds like they aren't even bothering to read the whole letter, just seeing the bank charges bit and lumping them all together.

 

It might be worth ringing Emma Fairchild and confirming that the charges info is actually going to be sent out to you.

 

They are obviously getting a hammering at the moment!

Don't forget to contribute to the CAG. Without them we would probably still be drafting our prelim letters.

OH Cap One - £436/ So far received £40. MCOL submitted 17/7/06. Caved 4/8/06 for full amount!!!

OH Monument - £140, claim filed 8th May. Requested judgement by default, settled in full 4th July via out of court settlement (see thread). Total £192ish received.

Me Barclays - £630. Received letter 13th May offering £300 full and final (they can bog off). Claim filed 16th May. Acknowledgement of Service filed 22nd May to defend all of the claim. Allocation Questionnaire completed and Stay been ordered by Judge on 18/7/06!!!

Link to post
Share on other sites

  • 3 weeks later...

Well got another letter from Monument on Friday stating

'I am looking into your concerns and will let you have a response or update as quickly as i can but no later than 10 days. In the meantime if you need to speak to me please call 01293 802 473.

I have tried to call the number and constantly get voicemail i have also left mesasges but no one is calling me back anyone had this trouble with Monument? All i want is my statements to see how much i have been charged!

Link to post
Share on other sites

We got the exact same letter from the lovely Emma Fairchild (though she didn't actually sign it herself!). We had though sent the preliminary approach for repayment letter. Sounds like they aren't even bothering to read the whole letter, just seeing the bank charges bit and lumping them all together.

 

It might be worth ringing Emma Fairchild and confirming that the charges info is actually going to be sent out to you.

 

They are obviously getting a hammering at the moment!

 

If you do phone them always record the call

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

Link to post
Share on other sites

Well got another letter from Monument on Friday stating

'I am looking into your concerns and will let you have a response or update as quickly as i can but no later than 10 days. In the meantime if you need to speak to me please call 01293 802 473.

I have tried to call the number and constantly get voicemail i have also left mesasges but no one is calling me back anyone had this trouble with Monument? All i want is my statements to see how much i have been charged!

 

They have 40 days to comply , you could send them a reminder saying you have XXX days left to comply and if they don't comply you will be reporting them to the information commisioner.

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

Link to post
Share on other sites

oh well there was a surprise phone call from Emma Fairchild at Monument stating that she had received my voicemails and also my letter sent yesterday. She is waiving the £10 and i will receive my statements within the next 5 working days. She was really very nice on the phone and i will wait patiently for the next 5 days for my statements.

Link to post
Share on other sites

Hello folks well i just don't know what is going on with Monument but i received a letter today offering me £356 thing is i haven't even received the last 5 years statements from them or asked them for any money as i don't have a clue how much it is but i guarrantee its alot more than £255 - what now do i phone and insist they send me the statements which Emma Fairchild promised would be here this week just not sure what my next step is in this one!

Link to post
Share on other sites

I got my statements through yesterday and this one is getting weirder by the day anyway totalled up that they owe me £508 in charges and are offering £255 but on checking my statements i noticed that in Dec 04 my balance was £572 then in Jan 05 statement it jumped to £1039 - i never even bought anything i know this for sure as i was already over my credit limit in December therefore there was no available credit left but the statement in Dec 04 was from Providian they were then taken over from Monument and the Jan 05 statement was from Monument so looks like an error i have called Emma Fairchild to ask for explanation and got her voicemail. Now i want to accept this offer but still go for the rest do i have to state that in my letter of acceptance or can i write a separate letter? She has not asked me to put 'full and final settlement' in my letter. Also i want to sort out the difference between the two statements - my goodness this is astonishing that we trust these bank institutions and there seems to be so many errors!

Link to post
Share on other sites

ok got a call from Emma Fairchild and it seems there was a printing error in Dec 04 and that was actually Dec03's statements she is going to send me out all those statements and review her offer so i will wait with baited breath!

Link to post
Share on other sites

I received a letter on saturday offering me £465 of the £930 which they are owe me and i have sent a letter to accept - this will almost pay off my credit card so really please i know i should go for the rest but i still feel like i have a result as i will have almost nothing left to pay on the card.

Emma Fairchild wants it in writing but has not mentioned i have to accept as full and final settlement therefore i could go for the rest later if i want

Link to post
Share on other sites

changed my mind and have written stating that i would accept £650 as settlement that way it would totally clear my credit card and i have given them 7 days to respond

Link to post
Share on other sites

will be getting £630 credited to my credit card but they will close the account - not bothered about that - thanks ever so much to everyone who helped just hope the rest pay out!

Link to post
Share on other sites

  • 12 years later...

This topic was closed on 03/08/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

Link to post
Share on other sites

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5679 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...