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RBS Card Account.....my thread


kath30
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  • 2 weeks later...

RBS = £136.60 LBA sent 07/04/06

 

Hiya

 

I posted LBA on 7/4 and received a bog standard reply saying they are looking into my concerns and would reply within 10 days this letter was dated 12/04 i have had no reply should i send another letter or waiting until it has been 10 working days don't want to letters to cross in the post especially if i get a full refund!

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ok received a reply from RBS yesterday they timed that well as that was the 14th day. Anyway goes like this

 

Thankyou for your patience whilst we have been addressing your concerns. Whilst we had hoped to be in a position to resolve matters by now, unfortunately, this has not yet been possible due to delays in obtaining the info we require to complete our review.

Please accept our apologies and we will contact you within next 10 working days with an update or full response

Meanwhile please feel free to contact this office to discuss futher 01952 206432

 

Miss H Millerin

 

What now? Do i wait another 10 working days or are they just stalling?

 

Thanks

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hi there i have had a look and i wrote that i reserve the right to commence court if i had no response so as i have had a response should i write giving them 7 days to reply or will commence with court

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as long as you have made it clear you will issue proceedings if they do not comply then you can go ahead and go down that route. I'm sure the template says to give them 14 days to respond though. Perhaps one of the mods could just back me up on this one

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Hi there received a second letter from RBOS stating

 

Thankyou for your patience whilst we have been addressing your concerns. Whilst we had hoped to be in a position to resolve matters by now, unfortunately, this has not yet been possible due to delays in obtaining the info we require to complete our review.

Please accept our apologies and we will contact you within next 10 working days with an update or full response

Meanwhile please feel free to contact this office to discuss futher 01952 206432

 

Their time is definately up should i go for court proceedings as they are well over their 14 days also does anyone know why they are stalling me?

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If you have sent the Letter before action then start proceedings , always stick to your time limits not theirs .

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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  • 2 weeks later...

i received a letter from RBS not offering any money but stating that if my BF paid £70 to his account within 28 days then they would close the matter the amount outstanding is £136.60 - what do i do now? I can't accept the difference because it has never as such been offered to my BF

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Guest Lueeze

I wouldn't but its your call! They infact are going to write off less than half £66.60...

 

Good Luck

 

Lou x

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sent letter off to RBS today

 

I am writing in response to your recent letter regarding the unlawful penalty charges that have been applied to my account held with Royal Bank of Scotland.

 

I would like to thank you for your offer of £66.60 payment and would be obliged if you would credit my account within 7 days.

 

Please note that unless the Bank is willing to repay the amount in full within the next 7 days I will be commencing with a small claims court for the additional £70. As stated in my first and second letters to the Bank, I require full and complete repayment of all unlawful charges.

 

hope this sounds ok as it has already been posted!

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  • 12 years later...

This topic was closed on 03/08/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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Thread Locked

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Thanks

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