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    • Mr BankFodder you are a top man.   I just received email below and finally they accepted fully refund   Good Afternoon,   Thank you for your recent email.   We are sorry to hear of your recent troubles, we would be happy to accept rejection of the vehicle.   The amount of the refund to yourself will be £7,099, this alongside settlement of the finance agreement will be paid in full and final settlement.    By accepting this refund you are confirming that no further claims shall be brought against Big Motoring World or any of its associates in respect of this matter.   In order to proceed with the refund we require the following from yourself:   - Your bank details (Account holders name – this must match the invoice name, sort code and account number)   The bank details can be provided via email.   The refund will be processed within 14 days.  
    • How do I transfer my number plate V750? Transfer by post Check the expiry date on your V750 or V778 to make sure it is still valid. Ensure that the registered keeper for the receiving vehicle matches the Grantee or Nominee name on the certificate. Complete relevant sections of your V750 or V778 document and sign it where instructed. https://www.gov.uk/personalised-vehicle-registration-numbers/renew-private-number-certificate  
    • i know...the anpr camera mustve triggered the computer to send out a parking charge as it probably detected no parking ticket paid. disgusting way of trying to extort money
    • Good to hear OldGAl well done topic title updated.   Andy
    • Don't ignore it, it may contain useful information as to when you complete yours,  thats a copy for you from the claimant even if they have yet to file it with the court. DCAs Claimants do not wait for the court to send out the DQs..they serve them in advance and then file with the court in bulk. 
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Vodafone Default - Incorrectly Recorded

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I am looking to speak with Lee of Vodafone as he seems to be the guy who can help me in a situation such as this.


I had a very large bill in January last year (2012) and consequently ended up 3 months in arrears.


I set up a payment plan of 330 per month and this is evidenced on my credit report as AP for April, May & June.


For some reason however my credit report shows me going from 3 months in arrears to 3 months in AP

and suddenly to 6 months late in July and defaulted in August then satisfied in September.


I have bank statements that show I have paid the 330 in July, August & September.

I also made a card payment of 330 during that time as Vodafone said they had a payment missing

and even though I knew I had paid I paid to avoid default.


Vodafone are now saying that they appear to owe me 330 pounds.

Yes that is because I paid an extra payment to avoid default which they subsequently did anyway

and it is only when I got in touch with them that they mentioned the 330 they owed me.


I dont even want the money back, I just want the credit reference agency updated to show the actual situation rather than the current one.

One that shows me going 3 months in arrears, then entering an arrangement to pay and regular payments until the debt was satisfied.


I have copies of bank statements and credit ref agency print outs etc and am planning to send them to Esther at QA

but have seen some good things on here about Lee and some not so good things about the responsivveness of the QA team.


Thanks for your help, hope to hear from you soon.


Jamie Paterson.

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Hi Jamie,


Thanks for making aware of this.


To enable me to get things looked into further, could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?


Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?


Kind regards,




Web Relations


Vodafone UK

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Hi Lee,


Thanks for getting back to me.


My reference number is [#11820053].


I havent sent you any details or documents as yet if you could just let me know next steps.


Thanks again.



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  • 7 months later...

Hi Lee,


I have dealt with you before and you were super helpful.


My issue is in relation to the same account I spoke to of about last time.


Please could you get in touch and I can explain further


I am sure you can help





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  • 3 weeks later...

Hi JamiePTM,


Apologies for the delay with replying.


If you still need help with this, email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line.


Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.


Kind regards,




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Vodafone UK

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