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Cash4Phones, say they paid by cheque - no sign of it!!

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I recently sent my phone to cash4phones, and


after going through what I've since found out to be the usual farce,

I accepted an offer from them for my phone that I was happy with,


however it has now been over 3 weeks since their website has told me that I have been paid,

and, surprise surprise, I haven't.


I chose cheque as my desired payment method, so naturally left it a while for it to come through the post,


however this is now much longer than it should take to receive.


I have tried calling them but spent around 20 minutes on hold before being cut off,

and sent them a message via their website threatening legal action,

however no response,


although I don't have my barcode only my order ID so not sure whether they will bother looking at it.


Do you have any suggestions?


I guess my next step would be to send a letter saying much the same,


though would anyone be able to advise me on the best things to include in this?

Thanks for your time!

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Ask them to cancel the supposed cheque and send another one and supply you with the cheque number of the missing one . give them 7 days to respond by sending the cheque and after that a letter warning them that if you dont receive payment for your goods as per your agreement then you will recover the money using the small claims court and any costs accrued will be added. usually does it and if it doesnt then use the moneyclaimonline website to issue a claim. Dont say you are going to do this is you dont mean it.

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