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As a loyal VF customer I have been very upset to find that the insurance I have on my phone is not appropriate to the job.


I have 3 phones and 1 ipad on a business contract and have always asked for insurance on my handsets. When one of the handsets broke recently VF told us it was not insured at all.


Havinf checked my online info it confirms this and because we cannot prove that when the handset was taken out we asked for insurance then we can do nothing but continue to pay over £40 per month for a phone we cannot use for another 15 months!


Also my I phone has a broken speaker so I cannot use it, I checked the insurance and was relieved to find it was covered. I rang up VF to be told that as it was outside warranty it would have to be a claim so I duly went through the processs and rang VF who asked me what had happened, I said that the speaker had stopped working when asked how it had happened I said it just stopped.


The person from VF said that it was a warranty issue and because it was out of warranty and it was not actually damaged then it was not covered by insurance and I would have to pay £150 to have the phone repaired!


This seems completely ridiculous and I am now stuck in 2 contracts with phones I cannot use at the cost of my business. Surely there is a solution to this.

Edited by citizenB
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We have a Vodafone rep on CAG, I will ask him to look in. However, if you could please make contact using the details below and post the reference number you will be given, on to this thread, then Lee will be able to pick up the complaint immediately.


I suspect that it wont however, be until Monday now.


Hi CAG members,



We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.



vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.



Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at

[email protected] co.uk - (no spaces) - quoting ‘WRT135 – CAG Forum’ in the

subject line to ensure that it reaches the Web Relations Team.



When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.












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Hi agodamongmen,


Thanks for making me aware of your concerns.


In regard to our Cover Me insurance policy, this would cover you in the event that your phone was lost, stolen or accidentally damaged.


If you'd like to discuss things further, could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?


Once sent you'll receive an automated reply with a reference number. Could you update the thread with this and I'll get back to you as soon as possible?


Kind regards,




Web Relations


Vodafone UK

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