Barclayloan Protection Insurance

[Phantom2011]

Hi, any help would be appreciated!

I recently submitted a claim to Barclay's on behalf of my father-in-law who we found had had several old loans with what was listed as 'Barclayloan Protection' - we understood this to be PPI so put in a claim for a total of three loans. A letter of response has come back saying that they could find no PPI on the accounts even though we supplied copies of the original agreements which quite clearly shows the single Premium payment to purchase Barclayloan Protection.

 

Here is an example of one;

 

Cash loan

Amount of loan £3,400.00

Total charge for credit £1,287.68

Total amount payable £4,687.68

Monthly Repayment £97.66

Number of repayments 48

 

Premium loan (being the single premium payment to purchase Barclayloan protection)

Amount of loan £600.68

Total charge for credit £227.32

Total amount payable £828

Monthly Repayment £17.25

Number of Repayments 48

 

Total monthly repayment = £97.66 + £17.25 = £114.91

 

Am I missing something?

As I said, any help would be gratefully received as I am unsure how to proceed? Barclays have so far been very helpful but they insist this is not PPI.

 

Many thanks in advance

[citizenB]

Ask them what they consider it to be if it is not a Payment Protection Insurance ?

 

I will ask one of the site team to look in on you.

[Phantom2011]

Thanks citizenB, I did ask on the phone and the answer was 'there were lots of different insurance but this was not PPI'. To be honest I must have stated three or four times that it must be as it was added on to the loan as protection but I was honestly beating my head against a brick wall!

Look forward to hearing back from one of the site team.

Edited September 27, 2013 by Phantom2011

[slick132]

Hi Phantom,

 

Rule No 1 - Stay off the phone and keep all exchanges in writing only !! ;-)

 

Write back to them saying the Barclayloan Protection may not be called PPI but it is exactly the same as PPI and, as such, it should be refunded in full with interest.

 

Tell them if they fail to refund you will make a formal complaint to The FOS.

 

[Phantom2011]

Well ,after writing back saying the Barclayloan loan protection may not be called PPI but was essentially the same they have apparently sent a reply today saying that they direct us to their previous response regarding no PPI being on the accounts - with a copy of the original response from Barclays saying such.

The thing that is annoying me is that I have quoted three loan agreement numbers on all correspondences and they have put three different numbers on each response with just the last four digits of each number showing. I do not know where these numbers have come from or which loan agreement numbers they correspond to but I assume they would be to do with the Barclayloan protection policies? (Therefore showing protection was in place)

Where do I go from here?

I am tempted to write back yet again and enclose more copies of the original loan agreements but not sure this would make any difference as already done this twice.

Thanks in anticipation

[slick132]

Sounds like you've been on the phone to them again.LoL

 

They seem intent on frustrating your attempts to get your money back.

 

While you await their written response, you need to decide whether to go to The FOS to complain.

 

I'm moving this thread into the PPI forum where you should get the input you need.

 

[Phantom2011]

No, not been on the phone again slick132 - Promise!

I had a phone call from my father-in-law saying roughly what the letter said and then went to pick it up this evening.

It does not even say they will be writing again, it purely says;

'Thank you for your correspondence dated 02 October 2013. Please find enclosed a copy of our recent resolution previously sent to you on 23rd September 2013.'

They also enclosed a copy of the original letter saying they could not find any PPI on the three loans (We had one letter per loan)

Each loan quotes the last four digits of the 'account number' which bear no resemblance to the loan agreement numbers which we supplied to them so my next thought is to ask them exactly what agreement numbers their 'account numbers' relate to??

Not really sure how to play it now - we have already sent copies of the loan agreements - twice in fact but this seems to hold no sway with them.

Any advice would be greatly appreciated

[slick132]

Hi Phantom,

 

See if others have anything to add but I'd say your next step is defo a PPI complaint to the FOS.

 

[citizenB]

Hi Phantom,

 

See if others have anything to add but I'd say your next step is defo a PPI complaint to the FOS.

 

 

I would go along with this, start drafting your complaint to the FOS !

[Phantom2011]

Thanks guys, I will start the process of complaining to the FOS. I will also send one last letter to Barclays because I want to clarify which loan agreement number that I supplied to them corresponds to which 'account number' they have quoted on each letter to date. This will then enable me to tie the two together when I supply the info to the FOS. Is it best to phone the FOS first for any advice?

[slick132]

The FOS page re PPI is here. http://www.financial-ombudsman.org.uk/consumer/complaints.htm

 

I would fill in the PPI Questionnaire and sent it to them with brief details about your contact with Barclays and the copy letters.