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    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
    • The world of ballroom dancing went online to cope with the pandemic restrictions, but what does the future hold? View the full article
    • I would add, many companies have done everything possible to manage and carry on in difficult Covid19 circumstances to supply customers with what they need.   Continually making excuses for delays is not what I'd want from an installer and maybe the £100 deposit is not so important.   Get this deposit back if you can but, more importantly, find a local installer recommended by family or friends to carry out the works.
    • Hello all,   I hope you can assist me, as I am quite lost and confused at the moment.   Two years ago I moved to my actual flat. Throughout this time I have been with EDF first and now EON. When I moved in, my landlord didn't quite know which one was my meter and I picked the one that I believed was mine (now reading you I know I should have done a burner test..). During this time, I have been paying my bills and submitting the numbers that I believed mine, which actually agreed with my consuming patterns.   Today, all the meters appeared with numbers, but the one next to the one that I was using, which appeared with a different flat number. As you might have guessed, none of them had my flat number. I have just made the test and it looks like that one may be mine.   Now, how should I proceed? I have been paying bills is not like I wanted to avoid paying, but clearly there has been an issue. Could you please advice me on how to proceed?   Lastly, in terms of meter serial number, the one that I was using matches my bill and I guess my neighbor bill. The additional doubt I have is, who is paying for my meter and why are they still providing me with gas if no one is paying the one that seems to be my real meter.   Many thanks!    
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Eric Pickles seeking to amend the law to stop bailiffs collecting parking fines !!!!


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"On Friday I was sent a copy of the "background" papers regarding these proposals"

 

Do these papers speak to the Statute of Marlborough ? Or is this law still 'invisible' when it gets in the way of councils.

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Under the TCE Act the government are seeking to repeal many ancient laws and it is possible that this is one such case that could be disappear. There are some very interesting times ahead !!

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Under the TCE Act the government are seeking to repeal many ancient laws and it is possible that this is one such case that could be disappear. There are some very interesting times ahead !!

 

Even more so as time is rapidly running away if they want to get this up & running for next April.

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Under the TCE Act the government are seeking to repeal many ancient laws and it is possible that this is one such case that could be disappear. There are some very interesting times ahead !!

 

Until such event it is still in force.

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"On Friday I was sent a copy of the "background" papers regarding these proposals"

 

Do these papers speak to the Statute of Marlborough ? Or is this law still 'invisible' when it gets in the way of councils.

 

Out of the original 29 chapters in the Statute of Marlborough all but 4 of them have been repealed already. Although I do concede that the one involving "taking distress on the Kings highway or the common street" is not one of them.

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Out of the original 29 chapters in the Statute of Marlborough all but 4 of them have been repealed already. Although I do concede that the one involving "taking distress on the Kings highway or the common street" is not one of them.

One doesn't need to question why, if they repeal that one and implement something lacking, it would effectively abolish bailiffs as we know them, in all likelihood, and remove rights to distrain and take goods and chattels to sell off for debt if they are not careful. They woulddn't want that even though the late great former Master of the Rolls, Lord Denning would have loved bailiffs and distress to go the way of the dodo

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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  • 4 weeks later...

I'm in Scotland so this wouldn't affect me, but personally I'd like to campaing *for* a camera on a corner near where I live. Frequent selfish prats park on double yellows on a narrow street and in a bay clearly marked "Solo M/C Only" on the same corner. Thing is, that spot is deliberately smaller than a "proper" space, so they end up parked a foot or more out into the main road making the junction effectively blind if you're trying to pull out of the side road.

 

I would be *very* happy if someone leapt out from behind a dustbin or bus shelter and ticketed them the moment they switched the motor off. It's dangerous.

 

There's a line between parking selfishly and causing inconvenience for other road users, and causing no problem but being used to help make some jobsworth a few quid out of his "per offence" pay scheme.

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I did actually query it with the council who told me that double yellow lines and parking in "wrong" bays was the remit of their parking attendants (ah for the days when we called them "traffic wardens"!). Parking outside of a bay, double parking and so on is a criminal offence and - yes - police.

 

Either way, I'm convinced a CCTV camera focussed on that corner would pay for itself in a month.

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It is hoped that Eric Pickles and the Secretary of State will not only be seeking to ban CCTV but also the dreadful use of ANPR's equipped vehicles by bailiffs to enforce an unpaid PCN !!!

 

There is a lot going on 'in the background' and bailiff companies and local authorities are VERY WORRIED at the moment. From 'briefing papers' that I have seen.......they have EVERY RIGHT TO BE WORRIED !!!!!!

 

Theses are very interesting times.........

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It is hoped that Eric Pickles and the Secretary of State will not only be seeking to ban CCTV but also the dreadful use of ANPR's equipped vehicles by bailiffs to enforce an unpaid PCN !!!

 

There is a lot going on 'in the background' and bailiff companies and local authorities are VERY WORRIED at the moment. From 'briefing papers' that I have seen.......they have EVERY RIGHT TO BE WORRIED !!!!!!

 

Theses are very interesting times.........

 

Can it be that those in the higher echelons of power have woke up to the widespread abuse of the system by greedy councils and bailiffs, and the overt fee fraud being uesd often against innocents in the case of say JBW and ANPR going kerching, with the bailiff seizing and towing the car 8 months after it has been sold on. and 12 after the PCN? Hopefully so, but I am in despair over the interpleader part of TCGA, as this will make the abuse much much worse, ANPR or not. If the innocent cannot afford the interpleader application, all the baaliff fees and the debt, then they will lose the car for certain, with no comeback or appeal; a win win for the bailiff

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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I have seen two cars clamped by Barstons in the space of two hundred yards in my area . So is this a coincidence or are they using anpr cams ?

ANPR quite probably

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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ANPR equipped vehicles being used to enforce unpaid road traffic debts should be stopped at the soonest opportunity and I made this clear today is a 6 page report in response to Eric Pickles's press release. Interesting times ahead...

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ANPR equipped vehicles being used to enforce unpaid road traffic debts should be stopped at the soonest opportunity and I made this clear today is a 6 page report in response to Eric Pickles's press release. Interesting times ahead...

The "Enforcement Industry", although how it can be deemed an industry is beyond me as all it manufactures is misery and destitution, bailiffs and enforcement agencies seem to be living in the Wild West.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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  • 1 month later...
Local authorities are aware that they are not allowed to use income from parking to "prop" up other departments and this is not being adhered to.

 

Bailiff companies have themselves to blame entirely if Eric Pickles amends the law to stop councils using bailiffs and I have said very often on this forum that bailiffs are "milking the cash cow until it turns sour" and it is absolutely dreadful that they can attempt to charge up to £1,000 ( and in many cases much more) for a parking ticket with "face value" of just £40-70. Greed on an unprecedented scale.

 

Everything to do with parking ticket enforcement went completely wrong when bailiffs had the idea of enforcing unpaid PCN's by way of ANPR vehicles.

 

Instead of visiting the property to seek payment the bailiff instead merely drives around the streets of London (and superstore outlets) looking for the registration number of a car that had been driven by the keeper on the day on which a contravention had occurred !!

 

In other words...the bailiff is NOT looking to collect payment from the person named on the warrant and instead....is looking to seize the vehicle involved in the contravention. How this can ever be deemed legal is simply beyond me !!

 

It is totally illegal and unlawful. Quote "No Government official or Agent shall seize anyones property without lawful judgement and if he does, that property shall be returned forthwith" (Magna Carta) and "Promises of grants, fines or forfeitures of particular persons before conviction are illegal and void" (Bill of Rights) and lord Justice Laws in 2002 said these laws of special status cannot be repealed impliedly so still stand.

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UPDATE:

 

It would seem that both the DfT and DCLG have been VERY busy in the past 10 weeks since issuing their joint press release about parking !!!

 

At the time, the press release had come as a shock to local authorities and "parking operators" as it would seem that very few people had known of the proposals.

 

They were all in for a further BIG surprise on Friday afternoon when DfT and DCLG issued a public Consultation Paper (link below). There can be little doubt that the government are intent on BANNING the use of CCTV cameras for parking enforcement and there are other proposals as well that are of VERY SERIOUS concern. The 'private' parking operators will no doubt be next in the firing line.

 

I have been busy since since Friday compiling a Press article and I hope to provide a word copy once it is published in a few days time.

 

In the meantime, if anyone has any comments please post them here.

 

https://www.gov.uk/government/consultations/local-authority-parking

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Thank you Tomtubby for posting the above URL-it certainly makes for interesting reading. If they do decide to investigate the surplus funds from parking and where they are allocated should concentrate the

minds of quite a few councils-Westminster in particular, followed by Kensington, Camden and Harrow. The latter borough motto appears to be if you are putting down one yellow line, it is almost as cheap to lay down double lines and look at the extra revenue it produces! I know that I stopped shopping in Harrow simply because of their draconian parking wardens in those days. In the end it more people stop shopping in area like that, shops close down because of the lack of business and the revenue to the Council drops after that. But some of these Councils appear too stupid to work that out. thank goodness fro Eric Pickles .

 

 

I think that Adjudicators should have more leeway in deciding appeals. After all they know how many people are caught out by poor signage within each borough and by allowing a driver's appeal early on

it should hopefully force Councils to amend pretty quickly their errant and confusing signs.

 

Of course CCTV should be banned in most places-most are only revenue raisers. How can it be fair that if you stop on a yellow line [because there are no spare meters] to pop in and buy a newspaper that a

camera picks that up and you get a fine of £60.

 

What should also be investigated is to see what the ratio is between the number of meters and the number of cars that require meters. And given the year on year increase in cars on the road whether Councils

increase the number of meters to reflect that traffic increase. Certainly in parts of London quite a lot of the traffic circulation is caused by cars driving around the same area looking to find an empty meter.

 

Have only just had a quick peek at the document but it makes a lot of sense.

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Thanks TT, the document is thorough and appear4s to be going in the right direction, most likely to the abject horror of councils and their bailiffs.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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  • 6 months later...

UPDATE

 

I started a new thread yesterday to announce that CCTV and ANPR is finally to be banned. I am reposting this thread for background information.

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