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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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urgent can council really do this????


llc
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I am in a seriously compromised housing situation and am very concerned my four children and I are going to be evicted from our current council home within two weeks. The house itself was cohabited with my ex partner who left in Oct 2012, he was/is the sole tenant.

 

At the time of the signing for this property 4 years ago (which was a mutual exchange from a 1 bed flat) I thought a joint tenancy would have been drawn up, but it was not. The housing office said no, as it was an exchange. This did concern me but I failed to go any further enquiring. Had we been made aware of how important it is for non married couples.......did the housing officer fail here?

 

When we split up last October, I applied for all relevant benefits, notified all relevant people. As did my ex.

 

The housing benefit application was found ineligible which I was never notified of .....and only the last fortnight become apparent....as court papers for outright possession for rent arrears was hand delivered a couple of weeks ago.

 

My ex partner went to court this Tuesday 24/10/13 and his tenancy has been ceased, he paid £1400 towards the arrears that day and has come to a £400 per month agreement. I am classed as squatting as are his children. The council are willing to house me in another house if I'm not allowed to reside in this, the family home. How and who comes to this decision I don't know.

 

I feel completely failed by them for not safe guarding this sort of thing from arising and not contacting my ex partner or myself regarding the building arrears. It was all preventable, I cant see sense in uprooting a family when we are suitably housed, and settled. Surely the children's welfare is important here?

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No letters were sent that's what is shocking no contact about the sudden stopped rent payments, no letter stating housing benefit was denied, no phone calls to either of us for 10 months??

 

Then no notice just instant court papers for outright possession.

 

Im baffled and in despair.

 

I have a solicitor meting on the 9/10, via CAB .

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I am in a seriously compromised housing situation and am very concerned my four children and I are going to be evicted from our current council home within two weeks. The house itself was cohabited with my ex partner who left in Oct 2012, he was/is the sole tenant.

 

At the time of the signing for this property 4 years ago (which was a mutual exchange from a 1 bed flat) I thought a joint tenancy would have been drawn up, but it was not. The housing office said no, as it was an exchange. This did concern me but I failed to go any further enquiring. Had we been made aware of how important it is for non married couples.......did the housing officer fail here?

 

When we split up last October, I applied for all relevant benefits, notified all relevant people. As did my ex.

 

The housing benefit application was found ineligible which I was never notified of .....and only the last fortnight become apparent....as court papers for outright possession for rent arrears was hand delivered a couple of weeks ago.

 

My ex partner went to court this Tuesday 24/10/13 and his tenancy has been ceased, he paid £1400 towards the arrears that day and has come to a £400 per month agreement. I am classed as squatting as are his children. The council are willing to house me in another house if I'm not allowed to reside in this, the family home. How and who comes to this decision I don't know.

 

I feel completely failed by them for not safe guarding this sort of thing from arising and not contacting my ex partner or myself regarding the building arrears. It was all preventable, I cant see sense in uprooting a family when we are suitably housed, and settled. Surely the children's welfare is important here?

Yes I am afraid the Council are in their rights to get pocession of the property, you are not the Legal Tennant, your ex is. My daughter has just gone through a similar situation, she was the tennant but her ex refused to move out, so she moved out, she called the police on several occasions to have him removed, they could not do anything either, saying it is his home and to go to court for pocession. She could not afford to go to court so the Council did and got him removed from the property as he was classed as a squatter also. The Council did rehouse him after a time of being homeless. Sorry to be the bearer of bad news.

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Hi llc,

 

I am sorry you are going through this.

 

As the council have said they are "willing" to house you, in another house if not the one you are currently in, I think you should try and speak to your local councillor as soon as possible. If you go to your local authority's website this will give you the name of the councillors for your ward. You can then check if either of them are on the housing committee and, if so, that is the one to call first. It's clearly unfair to put your children through this move if it can be avoided.

 

Some councillors are very good in these situations. If the first one doesn't seem helpful then try another one.

 

DD

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And also speak to social services, Children and families, as you say the welfare of the children is paramount. Don't worry about "social workers" - this time they will be on your side.

 

Tell your local councillor and or/MP what is going on. You will be homeless through no fault of your own. These are not your rent arrears. You are not the tenant. However, it is stupid of the Council to remove you from this property, and rehouse you - what about the cost of it, never mind disruption.

 

And yes, Shelter for some advice on how this situation arose. They will be quicker than CAB. But you need to do this quickly. Fingers crossed for you.

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