Jump to content


  • Tweets

  • Posts

    • Thanks very much BankFodder, your help is invaluable and I will read through it more carefully this evening.  At this time I am not aware of any information I have left out. And thanks to jk2054, I realised after sending it about the third party rights, you are absolutely correct and I will proceed as standard BOC claim. I'll come back with any questions once I've had a thorough re-read and so I hope to get the letter emailed and posted early this week so I can start the 14 day clock. Thanks again, M
    • The original LOC is wrong. You are nothing to do with third party rights.   you placed the order on EVRi's website so there is no third party rights in it, its a standard BOC claim
    • nike pre provide the labels arguably here the easiest target is nike because they will give in very easily.  
    • @BankFodder have you seen the first paragraph of this defence on the name. Am I missing something?
    • TBH: it does matter whats asked of you. you goal here is not one of denial nor say incorrect/missing paperwork, which is the usual reason to refuse mediation when they ring 9/10. you goal here is to achieve a consent order. i would pers outline this ASAP to the mediator so you dont waste eveyones time. have a figure in your head £PCM that you are agreeable too, halve it, then offer that, but be prepare to jink upwards slightly toward you org £PCM figure. do nOT be bullied stick to your guns. if it doesnt look like your £PCM is going to be accepted, then close mediation and await it to be allocated to a judge, as he wont be too please lowell refused the consent order over £5/10PCM more. have you done a budget sheet? dx   dx  
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Halfords and AA [problem]


sbfido
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2524 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I have everything with the aa, roadside relay onward travel and breakdown.

 

Car is serviced regularly too.

 

The car is adapted to carry a ventilated child, thus the reason for the over the top cover.

 

We had to call them on Saturday as we traveled to pick our son up from the hospital, we also had another disabled child in the car. Response time 24 minutes. - Bike AA rider. Nice guy took 3 trips to the shop for parts to fix, Sadly not resolved. 1.5 hours now sat on main dual carriageway with no pavement.

 

Relay arranged and AA gave choice, pay up front with a VAT registered garage or use there repairer they would pay upto £500 per claim and i have to pay £35 excess.

 

There repairer was Halfords Auto Centre. Sorted car for 3 days and they took my car without me to garage.

 

Call back later from garage stating the car may have a blown number one cylinder after thaey ran diagnostics

 

Asked to repair with AA Cover. Intially AA forgot who i was and could not find my car....... mmmmmmmm

 

They they did, car repaired 6 days later.

 

Collected car and was given a bill to pay of 495.00.

 

This was in addition to the payment they claimed from AA.

 

Looked at invoice from Halfords and found the following:

 

Credit AA £465 (£500 - Excess £35.00)

 

The charge from Halfords Insurance Excess £35.00 + VAT (£42.00)

charged twice then as AA had also take the £35 excess from there payment........

 

I then look a little closer at the charges.

 

Diagnostic Charge £49.99 + VAT

 

Online you can submit a quote request giving your registration and garage you want to go too. I did my car that was repaired and named the garage conducting the repair

 

The cost would have been £39.99 Incl.

 

so that's another (VAT and Extra Charge)

 

Fluid top up - Antifreeze £35 - They would charge me £20 if i book it in (Dont forget the VAT)

 

In total I feel they have increased the charges between 15 - 30 %

 

Knowing the car is needed to carry the disabled child, i feel they have done me over knowing i need the car urgently as it is adapted to carry my son ventilator.

 

Complaint with AA - Nothing to do with them,

 

Can i speak to a manager - No was first answer, then i insist, but sadly they not answering there telephone.

 

Halfords had shut ............ Grrrrrrrrrr.:sad:

 

Is this a contract breach. HELP

SBFIDO

 

Accredited Member of the CIEH

 

No more will I be bullied or harassed.

 

When informed that the call is recorded for training and monitoring I always say I don't want it used for training. :razz:

 

I always ask for the ICO registration information - they often dont have it, shame i never discuss my personal data unless I know they comply with the DPA.

 

Finally I always record calls and state at the start of there call. Although I don't have too.

Link to post
Share on other sites

Many thanks for the reply have sent the information to you.

 

Have already spoke to AA customer services seems although they towed car to the recommended repairers and now they deducted the excess it nothing to do with you......

 

Sadly - I feel as you sorted the garage, paid the garage it has lots to do with the AA. Why are AA members charged more than it would be if i took it in and why have we been double charged excess.

 

Feel there is some serious issues here. Is it because its a car adapted for a disabled person?

SBFIDO

 

Accredited Member of the CIEH

 

No more will I be bullied or harassed.

 

When informed that the call is recorded for training and monitoring I always say I don't want it used for training. :razz:

 

I always ask for the ICO registration information - they often dont have it, shame i never discuss my personal data unless I know they comply with the DPA.

 

Finally I always record calls and state at the start of there call. Although I don't have too.

Link to post
Share on other sites

  • 2 weeks later...

Update:

 

Halfords / AA now have admitted overcharging on this invoice. A refund on the three items I found has been offered.

 

As they do not seem to have checked the other 12 items on the invoice I am now checking these the overage over charge is around 20-40%

 

To add to the insult, my renewal from the AA has also landed, double the premium from last year.

 

The car was adapted for a disabled child and was urgently required back, it would appear that the preferential rates offered by Halfords for AA customers would in fact cost you a lot more.

 

Halfords have not even had the courtesy to offer an apology for the garage staff arguing with me.

 

The car is also not running well with fuel consumption up considerably. but will be back in two weeks for warranty check.

SBFIDO

 

Accredited Member of the CIEH

 

No more will I be bullied or harassed.

 

When informed that the call is recorded for training and monitoring I always say I don't want it used for training. :razz:

 

I always ask for the ICO registration information - they often dont have it, shame i never discuss my personal data unless I know they comply with the DPA.

 

Finally I always record calls and state at the start of there call. Although I don't have too.

Link to post
Share on other sites

Halfords have today contacted in relation to the overcharging and mistakes on the invoice. A full refund of these and goodwill gesture has been accepted. This should have been resolved at the centre, however that is something that Halfords will address.

 

The AA have jumped my premium up and this has arrived. Not so good after the service received and unless they match last years premium will find they loose another member to the RAC. (some £100 cheaper too).

 

Enjoy all.

SBFIDO

 

Accredited Member of the CIEH

 

No more will I be bullied or harassed.

 

When informed that the call is recorded for training and monitoring I always say I don't want it used for training. :razz:

 

I always ask for the ICO registration information - they often dont have it, shame i never discuss my personal data unless I know they comply with the DPA.

 

Finally I always record calls and state at the start of there call. Although I don't have too.

Link to post
Share on other sites

  • 1 month later...

You have had your car repaired using the AA Breakdown Repair Cover. You have options with this, however you must use a V.A.T registered garage. The AA's preferred ( but not exclusive ) repairer is Halford's. This is due to the nationwide warranty offered, and the fact that they will deal with all the admin with the AA so that when you go to collect your car, you only hand over £35 ( assuming the total invoice doesn't exceed £500 ). Some garages will want you to pay them in full before you take the car away. In this case you have to pay, then claim your money back from the AA. This may not be convenient if you don't have the money to pay. Also, if you live in a different part of the country and the repair fails when you get home, you have to get the car back to the repairing garage and the AA may not recover it again. I'm glad you got you money refunded, now speak to AA Member Relations and see if you can get your subscription reduced for next year.

Link to post
Share on other sites

  • 3 years later...

sbfido

Occassionally check my accounts, many suppliers offer discounts to new customers, but not old. AA seem to have been consistently one of these. Really cheap for a year, then fees aren't mentioned too much. Always shop arround, if such practice is common we should all keep flipping. Fact is most of us are just too lazy to check. Four years with the AA, queried my subscription, instantly offered 50% reduction. Thought about it for a minute, checked RAC, so gave them 30 day cancellation notice. So if you are still with the AA.... There again do the RAC do this?

Link to post
Share on other sites

Thread is 4 years old. OP has not posted on the forum since October 2013.

  • Haha 1

My time as a Police Officer and subsequently time working within the Motor Trade gives me certain insights into the problems that consumers may encounter.

I have no legal qualifications.

If you have found my post helpful, please enhance my reputation by clicking on the Heart. Thank you

Link to post
Share on other sites

Thread is 4 years old. OP has not posted on the forum since October 2013.

 

The AA actually stepped up and sorted the issue out including recovery and repairs needed.

 

Still watch my thread!

SBFIDO

 

Accredited Member of the CIEH

 

No more will I be bullied or harassed.

 

When informed that the call is recorded for training and monitoring I always say I don't want it used for training. :razz:

 

I always ask for the ICO registration information - they often dont have it, shame i never discuss my personal data unless I know they comply with the DPA.

 

Finally I always record calls and state at the start of there call. Although I don't have too.

Link to post
Share on other sites

you have to remember these organisation are profit oriantated these days, belonging to corporations not as we use to have members associations/clubs, gone are the real good old days of service within fee and no commisions by companies who have an agreement to repair etc etc with possible back handers, hence increase prices for insurance claims and repairs>????

:mad2::-x:jaw::sad:
Link to post
Share on other sites

even over 50s organisations etc are Insurance companies owned like SAGA etc etc, the theory went out of the window years ago as acting as agents not corporations, get car insurance quotes and there is no difference in prices much anyway.

:mad2::-x:jaw::sad:
Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...