@vodafoneuk Please help -To Lee Vodafone

[tinafromeast]

Lee, you're my final hope, before I lose my last shred of sanity:|

 

April 2012 I purchased a mobile + a monthly contract directly from vodafone. I purchased the phone as I was told that this gave me 24 months warranty.

 

In August ago the phone stopped charging. I contacted vodafone and was told I needed to take it to a store. I'm disabled, so it took me a while to be well enough. I took the phone into vodafone Lowestoft (lovely staff) on Tues 17th Sept.

 

As I'd spotted on the internet that vodafone seem to wriggle out of repairing phones, I asked the staff at the Lowestoft store to check for damage while I was there. "No" they said "No damage. It's immaculate."

 

I received an email yesterday from vodafone repair centre advising me that if I wished the phone repaired, I needed to pay £150. On speaking to them today, they said that as it has 'physical damage', they can't repair it without the £150. This 'physical damage' has obviously appeared from nowhere.

 

So Lee, not only am I paying a monthly fee for a phone I no longer have. Vodafone expects me to pay £150 for repair(which I so do not have), though each department ADMITS that the phone IS in warranty.

 

I'd be so grateful if you could advise me what to do. I simply cannot get through on the usual telephone number.

 

Kind regards

Tina

[tinafromeast]

I've contacted vodafone online with the CAG 'tag'.

 

The auto response number is 11814026

[silverfox1961]

Hi

You have just arrived a Vodafones latest trick-blame the customer. I have seen this time and time again yet if you got an independent phone engineer to check it, I bet they would say something different.

 

As for the shop staff. I can't share the same story. I went into the Lowey shop and they totally ignored me. Lost one sale there.

[Lee Vodafone Company Rep]

Hi Tina,

 

Thanks for making me aware of your concerns.

 

I've received your email and will get back to you as soon as possible.

 

Silverfox,

 

It's disappointing to read about your experience.

 

Was this a recent visit at all?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

[silverfox1961]

Silverfox,

 

It's disappointing to read about your experience.

 

Was this a recent visit at all?

 

It was about 3 years ago; never bee in since. Perhaps is was because I was a 'foreigner' (having just moved to Suffolk) and my accent was all wrong

[tinafromeast]

Hi Silverfox

 

I'm not a 'Suffolker' either, though I did live in Suffolk for 25 years, so maybe I sound 'right'

 

Seriously, the staff there are really helpful now.

[Lee Vodafone Company Rep]

Hi silverfox,

 

Thanks for coming back to me.

 

If your visit had been more recent I could've got this addressed.

 

Hopefully if you decide to pop into one of our stores again your experience will be much better.

 

Tina,

 

Thanks for your time on the phone yesterday.

 

As promised, I'll get back to you as soon as possible.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

[tinafromeast]

Thanks Lee.

 

I have received a telephone call from Samsung repairs. Apparently, if they are not told to repair it by 5pm today, it will be sent back to me as it is!

 

Kind regards

Tina

Edited September 27, 2013 by tinafromeast
Update title

[tinafromeast]

Thanks for telephoning me Lee. Much appreciated.

 

Kind regards

Tina

[Lee Vodafone Company Rep]

You're more than welcome Tina.

 

I'll get back in touch with you later in the week.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

[tinafromeast]

Hi Lee

 

Sorry to bother you again. My phone is now (waiting for me to collect it) at the Lowestoft branch. I was planning to attempt to get there today but could not. I'm pleased I didn't, as I've now received a letter from vodafone demanding I pay £150.00 by 4th Oct.

 

When we spoke on the telephone I explained that I don't have that kind of money available. If vodafone take it from my bank account via direct debit......................I'll be bu**ered:-(

 

I suppose the only thing to do is to allow vodafone to keep my mobile.

 

Thank you again for your help with this.

 

Kind regards

Tina

Edited October 2, 2013 by tinafromeast
emoticon stretching post

[Lee Vodafone Company Rep]

Hi Tina,

 

As promised, I'll get back to you later today to discuss things further regarding the repair charge.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

[tinafromeast]

Thank you Lee

 

Kind regards

Tina

[2Grumpy]

Presumably you have been given an itemised list of the alleged physical damage along with some proof that it could not have existed when the phone was manufactured/sold to you and maybe a high definition photograph or two?