Payday Loan Issue

[transient]

Hi guys, my friend a NHS worker is having a nightmare with WDA. I have guided them through the process of cancelling CPA, sending template letters etc. They had a payment returned due to the CPA from the bank but WDA went in that day when refunded and put through 3 erroneous amounts as if to see what was in their bank account and what they could debit.

 

I am sure I read somewhere that they can no longer do this and it breaches some regs or a code of conduct. They are agin with no money for this week because of this and need to advise further. The bank are awaiting for these payments to come out before they possibly refund. Is there some COC I can refer WDA to?

[renegadeimp]

Hold up. The cpa was cancelled yet the bank has still allowed the transactions?

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Yeah renegade, more information from him, from what I gather they went in with the card first after the CPA cancelled and money refunded so they dipped in 3 times in one day with the DD that he had cancelled but they submitted a new one which the bank had honoured

[BRIGADIER2JCS]

YOU MUST insist that the bank makes a charge back immediately, all monies must be credited back to the account.

[transient]

Thanks Brigadier, he spoke to the bank at lunch and I told him to call back and get them to refund immediately again but have not heard back from him as yet, he is off shift at 10pm so will know more then. I know the last thing they said is they are waiting for the payments to clear and will recall. I am au fait with the DD guarantee and CPA stuff and know it has to go back straight away. Also waiting to hear if they have now removed the latest DD they submitted

[BRIGADIER2JCS]

Let's hope it works ok!!!

[renegadeimp]

I think the bank needs to be instructed to cancel any and all transactions on the account. Including CPA's and DD's. Get a copy to the local branch and get the branch manager to sign and stamp it, and get one to the Head office recorded delivery.

 

Which bank is it? Santander or halifax im guessing.

[transient]

He is with the Nationwide renegade. Will catchup with him in the morning now.

[renegadeimp]

Ahh. Dont hear much from them regarding PDL's. Speak to him when you can and if you like, i can provide a letter that will force the bank to comply. Also, if he gave the bank an instruction in writing regarding the CPA, you MUST get him to contact the FCA and FOS. The cancellation of CPA's has been enshrined in law since 2009

[transient]

Thanks mate appreciate that, I know they have been law for a while and they have been reminded recently of that fact. I will see what he says tomorrow and come back to you. Once again much appreciated.

[renegadeimp]

http://www.consumeractiongroup.co.uk/forum/showthread.php?395493-Been-refused-cpa-cancellation-since-nov-2009-Go-get-your-money-back-now!!

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Spoke to him this morning, the money has gone through and taken by DD. I instructed him to call the back and get it back under the DD guarantee and instruct not to accept no more DD's from them. He just called back and said they said the money will be in within 24 hours. I am going to construct a further letter for him to email and send recorded to WDA stating that the CPA is cancelled and DD removed and they are not to submit anymore DD's and to communicate and enter into a repayment letting him suggest what he can pay back.

 

Thanks all.

[sillygirl1]

Report this to the OFT and FOS, they are not allowed to do this and the two organisations are collecting information from customers about PDLs misbehaving, and WDA have definately misbehaved badly here.

[transient]

Report this to the OFT and FOS, they are not allowed to do this and the two organisations are collecting information from customers about PDLs misbehaving, and WDA have definately misbehaved badly here.

Thanks

[renegadeimp]

Make sure you get a full instruction to your bank that states they must cancel any and all transactions to those companies.

 

Should the bank allow anything to be paid to them, you will make a formal complaint to the fca and reserve the right to take legal action against the bank.

[fletch70]

In order to go to FOS you need to exhaust WDA's complaints procedure.

http://www.wagedayadvance.co.uk/terms-and-conditions.aspx

 

scroll down to the complaints section. I can see no reason why you shouldn't send the same email to WDA BCCA and CSA at the same time. Also the OFT who will not comment or intervene but will log the complaint

 

Obviously this is not your first priority, getting the money back is.

 

I believe the complants man at WDA is richard.king @ wagedayadvance.co.uk (no spaces)

[transient]

In order to go to FOS you need to exhaust WDA's complaints procedure.

http://www.wagedayadvance.co.uk/terms-and-conditions.aspx

 

scroll down to the complaints section. I can see no reason why you shouldn't send the same email to WDA BCCA and CSA at the same time. Also the OFT who will not comment or intervene but will log the complaint

 

Obviously this is not your first priority, getting the money back is.

 

I believe the complants man at WDA is richard.king @ wagedayadvance.co.uk (no spaces)

Yes I read up on the greivance procedure, he has sent them the complaint today and will await their response. Many thanks one and all again, he is a happy chap at the minute

[fletch70]

I had a long ongoing complaint with WDA who sent me a final response then sold it to MMF before my time was up to take it further. Of course I went to CSA and FOS , MMF then passed it back and haven't heard a word since (cue letter through the door tomorrow)