Faulty TV from Tesco.

[TheLion]

Hello. Just require a little bit of advice please.

 

May 2012 we bought a LCD TV from Tesco. It is in the bedroom and only gets used about a. Hour to two hour per night. The picture has now gone really messed up, there are lines all over the place, the sound is fine but the image is virtually unwatchable.

 

Tesco state that there is a 1year warranty. Does the 2year EU warranty with regard to electrical goods still stand? And would the 'Sales of goods act' be of use here? If so, how do you apply it?

 

Regards

 

The Lion

[Conniff]

The regulations say 'a reasonable length of time', and 16 months is not a reasonable time. So sight the SOGA and demand they repair it or your will take it to an engineer who will and bill them for it.

[dx100uk]

Tesco are usually very good on soga.

 

was this in the store where you purchased it

that they said its out of warranty?

 

because as connif has pointed out

 

warranty is NOTHING to do with SOGA

 

it is in ADDITION to your statutory rights under SOGA

it does NOT relace or negate SOGA.

 

dx

[TheLion]

UPDATE:

 

Phoned Tesco and they want a couple of pictures of the TV screen emailed to them. They state that as it is over twelve months old it gets passed onto a specialist claims team who will call back in 48hrs.

[renegadeimp]

Theyre wrong. You can simply take it back to the store and get them to deal with it. They are giving you the run around.

[TheLion]

I phoned the 'Tech Support Electrical Helpline' and that's what they stated. Just been and took a video of the TV and the picture will not even display now. Is it true that and we can just go to the local store where we bought it?

[TheLion]

Just spoke to a coupe of people from Tesco, one was a duty manager, and he states that I have to go through the 'helpline' in order to get a reference number so that I can then change it in store.

[raydetinu]

Agree Tesco are pretty good, so keep plugging away, you should get most if not all your money back.

[renegadeimp]

Again, the store management should be doing all this. It isnt up to you to chase different departments around.

[raydetinu]

I had to fill out an out of guarantee claim form ( from store ) and sent of claims dept. and got money back in about a week; did not want set back, which I got repaired for £75.00.

[TheLion]

UPDATE:

 

Just spoke to a muppet from Tesco and they want to offer me just compensation of £30 for the TV. They state that this is based upon the usage from May 2012 to September 2013.

 

This makes no sense as we only use it at bedtime for about 1 - 2 hrs, if that.

 

The muppet, and one of the managers, keep stating that they abide by the SOGA but that it is over twelve months. They reckon that I have to prove that I only used it for what I state and that I don't have a right to a replacement or refund.

 

Any advice?

Edited September 23, 2013 by TheLion

[dx100uk]

what that's bunkum!

 

the item has failed

under soga repair/replace/refund.

 

nothing to do with any guarantee nor warranty

 

that's in addition to soga it does not replace it.

 

dx

[raydetinu]

Contact head office by email; no phone calls.

Its true they don't HAVE to give you full refund or replacement however they must offer you something representing its value less usage.

SOGA covers you for up to six years.

[TheLion]

I will do raydetinu. Thank you. And thank you all for the advice. Any ideas on what I should be quoting in said email? And what is the 'head office' email? Is it [email protected] ?

[raydetinu]

UK customer enquiries

 

Tesco Customer Services

Freepost SCO2298

Dundee DD1 9NF

Tel: +44 (0) 800 505555

Email: [email protected]

 

Copy to TL.

Edited September 23, 2013 by raydetinu
deleted

[raydetinu]

deleted

[TheLion]

Call me stupid but what is 'TL'?

[TheLion]

Ignore the last post. TL is 'Terry Leahy'

[TheLion]

Have sent email to customer services and TL.

[TheLion]

UPDATE:

 

Received a reply to the email that I sent on Monday and this is what it stated:

 

'Everything that you have been informed of by my colleagues is correct. £30 is a reasonable amount of compensation when you take the price you paid and the amount of time you have had the TV'.

 

What a bunch of s***s!!!

 

I stated in my email that the TV is only used about 1-2 hrs per night as it was in our bedroom. Which in turn would mean that on average we would use our TV less in one month then some people use theirs in a week. Meaning that on average we have had about 16 weeks usage out of our TV.

 

I think that this is as far as they are going to go as they are now stating that we go to TS about it.

 

Any advice? Apart from don't buy anything electrical from Tesco!!!

[dx100uk]

how much did it cost

 

how did you pay?

 

dx

[TheLion]

It cost £89.97 and we paid by cash. I'm not going to buy anything else electrical from Tesco again.

[Kraken1]

In that case, based on the purchase price and the age (not usage) the £30 isn't too bad.

[TheLion]

Doesn't the TV have to be 'up' for the purpose it is intended to be used for? Surely under the SOGA a TV should be expected to last longer than 16 months, considering the usage of 1-2 hrs per day? If not, what's the point in having a 6 year claim period? Also, how many hours should a TV like we purchased be able to be used in hours? Obviously more than 448-896 hrs I would have thought.

 

If we had used the TV in the sitting room it would have gone down in 90 - 179 days, not even six months.

[TheLion]

Have a look at this:http://lcdtvbuyingguide.com/lcdtv/lcdtv-lifetime.shtml

 

100,000 hrs of usage!!! I wish!!!