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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Overcharged Consumer v HSBC : WON


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OK, so, Friday I sent a response to the letter from Mr Beaumont. In it I thanked for the response (some six weeks later) and advised that the matter was now being dealt with through the courts. I sent it by post and also by e-mail marked URGENT - FAO Mr Beaumont.

 

I have this morning received an e-mail in reply stating that it's been passed on. Hopefully someone will now acknowlege my claim - it's really getting on my wick - it seems as though everyone is receiving acknowlegements except me. It's almost as if I don't exist!

 

OC

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quote=sopsps in another thread]Hi HSBCrusherI filed a MCOL on June 1st and like Overcharged, I haven't had a squeak from HSBC either.

I thin kI need to contact them to bring my claim to their attention!

When you wrote to them tellying them you've taken action - did you send a copy of the pdf form with the claim details that you can view on the MCOL site?

cheers

:rolleyes:

 

I know your question was put to HSBCCrusher but I thought I'd let you know what I did too. I've responded in this thread to avoid hijacking someone else's.

 

I didn't send the PDF form to them, I merely responded to a letter they sent me. In the letter I advised that I had raised a claim in the small claims court which had been served and mentioned that I was awaiting acknowlegement of the said claim.

 

OC

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I haven't had a reply either but mine was a few days after yours (issued on the 1st and served on the 6th).

Do you think it may have been lost between going between your branch and P Beaumonts department? Because the MCOL goes to your own branch doesnt it?

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Acknowleged on the 12th (as previously posted).

 

Notification received from the courts of the acknowlegement.

 

Intention to defend stated (well I hardly expected them to admit the claim).

 

Just waiting for either details of the defence from the courts or a communication from the solicitors now.

 

There's a few of us on a near identical timescale now. I think I'm a day or two ahead of a couple of you so may be able to give you a heads up depending on what happens (although my post arrives while I'm at work so can't update on correspondance until the evening).

 

OC

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You should all be receiving the standard offer waffle from DG shortly, but will find that refusing the offer results in full refund credits to your accounts a day or two later...I'm happy for you all :):):)

 

To see the steps I took to recover unfair bank charges with the help of Consumer Action Group, please read my thread Spiceskull v HSBC.

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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You should all be receiving the standard offer waffle from DG shortly, but will find that refusing the offer results in full refund credits to your accounts a day or two later...I'm happy for you all :):):)

 

To see the steps I took to recover unfair bank charges with the help of Consumer Action Group, please read my thread Spiceskull v HSBC.

 

Cheers Mr Skull,

 

I'm well read in your case - it kept me fascinated and amused for weeks watching your updates.

 

Some of your responses were sheer class.

 

OC

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Hi Guys!

I'm in the race too!! :grin:

I received notification from Court that the bank wants to defend their case yesterday as well, think their time is up on July 4th (served June 6th).

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So sopsps, GriffinGrumbler, HSBCrusher, overcharged_consumer and gordonhall all in the running. We should have a sweepstake!

 

Dudes :cool: , I returned home from work to find a letter on my mat. Not signed it and returned it yet but will be doing so on Monday.

 

By my reckoning, if you lot are one day behind me then you should be receiving something similar either tomorrow or on Monday.

 

Keeping my fingers crossed for you and I'll be watching anxiously to see when you receive your letters.

 

I had really thought that I was going to be made an example of but alas, no, I won't have my day in court.

 

OC

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I'm not sure what the 'Total charges' are. When I added mine up, I found that they took £25 here, £50 there and then £100 total charges. I sent my letter off for £575 on the first of June and got a letter back yesterday saying they will refund £500. Thats good enough for me!!

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Glad to join this thread, albeit a little later than everyone else - why didn't anyone tell me there was a party going on over here!!

 

Anyway, just to say its Saturday morning and..... nothing. I'd hoped, as had been suggested that a nice fat juicy offer would be coming in today. Hmmm, maybe Monday?

 

Anyone get anything today?

.

Barclays - £268 - Moneyclaim

Capital One - £172 - Moneyclaim

Abbey (2nd claim) - Moneyclaim

---------------------------------------------------

 

HSBC - £2164.46- PAID IN FULL

MBNA - £471 - PAID IN FULL

NatWest - £307 - PAID IN FULL

Abbey Business - £314.15 - PAID IN FULL

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LOL, cheers.

 

Having said that, I didn't say what the letter said but I'm sure you can draw your own conclusions. Haven't signed yet but will be doing so on Monday morning.

 

Sorry for getting all your hopes up. It's just that from reading other posts it seems that three days after a claim is acknowleged a letter is sent on behalf of the bank which arrives the following day. Maybe the solicitor was off on Friday so yours may be slightly later.

 

Will keep watching to see how you get on.

 

OC

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I've only just started with this bunch, so obviously I'll be looking over your shoulder to see what rubbish I can expect coming my way. If you have any pointers (as I progress) I'd appreciate it :)

 

Not a running race though ..........even better, a sack race?

 

As in 'a sack of loot' I suppose :D

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Just bide your time - all things come to those who wait...

.

Barclays - £268 - Moneyclaim

Capital One - £172 - Moneyclaim

Abbey (2nd claim) - Moneyclaim

---------------------------------------------------

 

HSBC - £2164.46- PAID IN FULL

MBNA - £471 - PAID IN FULL

NatWest - £307 - PAID IN FULL

Abbey Business - £314.15 - PAID IN FULL

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  • 12 years later...

This topic was closed on 03/08/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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