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    • Have you put a formal claim into Hermes? I think you should put formal claims into Hermes in respect of each one. I suggest that you leave it about five days apart so that they are treated completely separately. Hermes of course will refuse to compensate you – but then we will help you begin a legal action against them. Once again, I think that your best interests will be served by claiming and suing for only one of them – and then the second one separately once you have the result of the first one. We will help you all the way – but you need to start off by reading around the stories on the sub- forum about Hermes complaints and actions against Hermes. You need to understand the mediation process – and there are lots of good summaries on the sub- forum. Also you should read around on this website about the steps involved bringing a small claim in the County Court. Begin the claims process with Hermes so that you get a denial of liability – and then we will go to the next step.
    • The luxury car manufacturer says its battery-powered sports cars will be made in Warwickshire. View the full article
    • Well please can you search everything and get all your documents together. Read them. Understand what you have. And they make sure they are properly filed. Do you have the name and address of the driver? Also I believe that you said that you had received a message from your own insurer saying that you were liable – or something like that. Please can you reproduce that message here – preferably in PDF format   Don't respond to anyone without checking with us first. We would want to know why you are being asked to contact people. However, you definitely need to contact your insurer tomorrow as I've already suggested. You really need to find out what's going on, why they have made the decision that they have and you want copies. Don't tell them that you sent them on SAR. Keep that a completely separate matter – but simply ask them on the telephone to have copies of all the documents that they have assembled in respect of this case. Once again, you should be recording this.  
    • As i stated above, i found out a document from my draw that admirel had sent me on the 25th of january. I found it out to see if it had any information about the van. Then i saw that it said ' section l -witnesses , then a male name .
    • You say that you have only just found out that the van driver has apparently got witnesses to the accident. How did you just find this out?
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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Certificate of Satisfaction - how long to wait?


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A letting agent says I must have a certificate of satisfaction even though the CCJ is marked as satisfied on my file. I wrote to the court with a cheque two weeks ago but I have heard nothing and they haven't even cashed the cheque. I tried phoning, but all I got were recorded message options telling to write in with a cheque!

 

Is two weeks a long time to wait or is it normal? I really want to get on.

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I would give it another week or so Margaret...this is with your local CC?

 

Regards

 

Andy

We could do with some help from you.

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I would give it another week or so Margaret...this is with your local CC?

 

Regards

 

Andy

 

It's Northampton County Court. I am going to lose the bungalow I want if they don't hurry up! I don't know why they want it when it is already marked on my credit file as paid anyway. Thanks anyway, but what should I do if it doesn't start moving in another week?

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You could send a copy of the letter and proof of payment to the Letting Agent...some courts are running 3/4 weeks behind at the moment.

 

Have you tried using a different number for CCBC?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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You could send a copy of the letter and proof of payment to the Letting Agent...some courts are running 3/4 weeks behind at the moment.

 

Have you tried using a different number for CCBC?

 

I could only find one on their website. Trouble is it is not the letting agent, it is their referencing company who are being awkward. I can usually chat up a letting agent for all sorts, but when it comes to an anonymous third party it won't work. They are of the jobsworth variety and have no flexibility.

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Northampton County Courts

Northampton Combined Court

85/87 Lady's Lane

Northampton NN1 3HQ

DX 725380 Northampton 21

T: 01604 470400

F: 01604 232398

 

Defendant enquiries [email protected]si.gov.uk

 

For general enquiries such as procedure, update or query regarding an ongoing case, please contact the relevant helpdesk below:

 

All calls come through to our switchboard and are answered in strict rotation.

 

Northampton Bulk Centre (CCBC) 0300 123 1056 / 01604 619400

Money Claim On Line (MCOL) 0300 123 1057/ 01604 619402

Traffic Enforcement Centre (TEC) 0300 123 1059/ 01604 619450

Centralised Attachment of Earnings Payment System (CAPS) 0300 123 1058/ 01604 619435

 

A number of Bulk Centre staff speak a second language. Staff members will upon request, attempt to find a clerk (where available) to take your call in a language other than English.

Please note that incoming and outgoing telephone calls may be recorded for training and quality control purposes.

 

Customer service email addresses

 

TEC: [email protected]

CAPS: [email protected]

MCOL: [email protected]

CPC: [email protected]

CCBC: [email protected]

Defendants: [email protected]

Claimants: [email protected]

 

That will keep you busy :wink:

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

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