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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Kodak Hero 5.1 Printer needs new printhead

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I bought a Kodak Hero 5.1 Printer from Currys in January 2012. Recently I have noticed the print quality is terrible. The colour prints perfect but the black is faded and missing despite putting a brand new ink cartridge in less than a month ago.


I went through Kodak's support service on their website and after following all the instructions with regards to the missing print it says my printer needs a new printhead.


Now a new printhead is going to cost me as the printer is out of warranty but surely a printer should last a few years. My last printer was an Epson and I had that for 4 years before giving it to a friend who still uses it on a daily basis!!


Do I have a claim against Currys under SOGA as the printer has developed this fault within 2 years or would I be better off buying a new printer?

Edited by Blondmusic
:cool::cool: Blondmusic :cool::cool:
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It depends how much you used the printer. A printhead should last a good few years easily, but if its in constant use, then they could have a right to reject, or at least give a like for like replacement.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



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Are you sure the printhead is faulty and not just blocked? If it is blocked it is quite easy to clean.


If it is faulty, you could try SoGA but if it was me in your position, I would just spend £20 and get one off ebay

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I think epson have the same problem. Printers with fixed printheads (as opposed to printer cartridges with head built in) are subject to heads clogging. This is due to them being of a higher quality than separate cartridges. I have lost count of the amount of times I cleaned my old epson because I didn't use it much and the ink dried on the printhead.


If removal of the printhead is a simple as it appears, take it out and lay it on a piece of tissue paper soaked with de-ionised water. Leave it to soak up then wipe it, re-insert the head and see what happens

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I had the same problem with Kodak, im on my third printer head, mine was out of warrenty aswell but i got kodak to send me the printer head for free as a good will gesture Twice.


Like you i had an epson printer and wish i still had it. When the printer head goes on my kodak i will by a diff make def not kodak.

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I emailed kodak a complaint regarding my printer after researching the problems, my printers print head was a design flaw or something so because of that i was sent out a new head as a good will gesture.


That was over 2 years ago tho but i refuse to purchase it especially after kodak admitted it actually was a problem with the design ect.


Luckily mine hasnt gone again but when it does wont use kodak again probs go back to epson.

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Just to jump in and throw my advice in the mix. I work for a large retailer and I've learnt a few things over the years. Even if your product is out of warranty you are fully entitled to claim against the warranty for up to 6 years after the purchase date. This is due to the SOGA. We find that if a customer calls to complain the general rule of thumb is that if you take it to a 3rd party who are VAT registered then if the fault is deemed mechanical failure and not accidentally induced then a depreciation credit is generally issued but like some of you I prefer to go direct to the top to complain and generally if the letter is well constructed you'll get a result.

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Too late as I have now bought a new printer.


What make :)

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please dont say advent, they are re-badged kodaks

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Please note:


  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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No I bought an Epson Expression XP-215. Epson printers have always served me well over the years. My last one is still working well at my boyfriends house!!


I did an online chat with Epson a few days ago asking if the printhead was a consumable. I was told that the printhead should last the life of the printer.


As for the Kodak printer my sister is taking it off my hands as she is happy to pay for a new printhead.

:cool::cool: Blondmusic :cool::cool:
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