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Good morning everybody,

 

I recently traveled from Ibiza to mainland Spain with Volotea.

 

I bought my ticket online through the website http://www.volotea.com

 

Now, I did not print my boarding pass, I had my boarding pass saved on my Ipad.

 

When I arrived at the check-in desk I used the boarding pass on my Ipad to check-in and to check my luggage. This was fine no problem.

 

When I arrived at the boarding gate, for some reason unknown to me, my boarding pass magically disappeared from my iPad (moral of the story never rely on technology) therefore as I did not have a boarding pass, the staff at the gate held me up for 15 minutes right until the very last passenger whilst they decided what to do. They eventually came back with 2 min until the flight took off and said I had to pay €30 for them to print me a boarding pass. I paid the money and boarded the plane.

 

My question to you Caggers is, are the company allowed to do this? Additionally, it's not very nice being left until the very last passenger not knowing whether you're going to board the plane or not.

 

I would be so grateful for any advice and wish you all a great day.

 

Best regards

 

Billy

Edited by billybobynumeroduo
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You'll probably find in their T&Cs that they are allowed and €30 is cheap compared to Ryanair. That'll teach you for being flashy with your Ipad! ;)

 

Haha,

 

thanks for your response...yep sure taught me. Seems that all these low cost airlines are grabbing at money anyway they can. I believe Ryanair charges 60 so yes I was lucky.

 

Regards

 

BB

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