@sp_energypeople Scottish Power Default

[adorable85]

Hi all,

 

I was wondering if I could get some advice.

I have been with Scottish Power for about six years now, I have never had any problems with them..until last week!!

I checked my credit file (as my bank offer it free of charge ) and was shocked to find a default registered in May 2012!

This was for the huge sum of £28.41.

 

I was more flabbergasted than anything else as only the week before I had received a statement from SP showing I was £26 in credit!

 

I immediately wrote an email to the complaints department asking for a copy of the default notification, I asked for an explanation to as to how I received this default when I have been a customer for 6 years and I asked them if I made payment straight away could they remove the default.

 

Well the post arrived yesterday, shock horror they won't remove it.

 

In their letter it states that I changed suppliers in in December 2011, this is partly true, my silly OH stupidly allowed the door salesman to change our supplier...needless to say I was furious when I arrived home and I decided that we were not changing suppliers and I continued to use my SP prepayment cards.

 

But, here is the big but, in the letter SP attached a copy of my Final bill dated 13 December 2011, the bill says total due £28.41.

(My confession) I ignored this letter, not because I did not want to pay but because I assumed that because I was not leaving SP that the outstanding bill would roll over to the next period as it usually does. I never heard nothing else from them regarding this matter so I just assumed everything was fine.

 

They also included a copy of the 'your name has been registered with credit reference agencies' letter, which I would like to add, I do not recall receiving this, yet it is dated 01/05/2013.

 

So my question is where do I go from here?

 

I accept all responsibility for putting the final bill to one side, I hold my hands up and say yes this debt is mine which I will gladly pay, it's not as if I cannot afford to pay it..but is there anyway that I can do to persuade SP to remove the default?

 

This has already affected my student finance application I don't want a default hanging over me for the next 5 years.

 

Or do I just have to accept that I made a careless mistake and live with it?

 

Well I suppose I should go and find a new supplier...

[silverfox1961]

Hi and welcome to CAG

 

Tricky this. A lot of companies would rather stick needles in their eyes than remove defaults however, appealing to their better nature is one way of starting.

 

If you were to send an email to:

[email protected]

 

Mark the letter complaint (just to get the process started)

 

you may get more help from him.

 

If they still refuse, you can complain to the Information Commissioner. This can be a big hit or miss affair. Having a default on your file for such a low amount is (in my opinion) more of a punishment than a true reflection of your credit worthiness.

 

If memory serves me right, the ICO frown on defaults placed for low amounts (which this certainly is)

 

In the meantime, you are allowed to place a notice of correction next to the default (no more than 200 words)

 

Penalising someone for £28.41 is pathetic of them

[dx100uk]

we also have Scottish power on board here in a rep status

 

they are very good

 

i'll alert to this thread

 

and see if they wish to pop in.

 

I would like to think that,

as this 'spoofing doorstepping energy switch trick'

 

is one which is well know & the industry have since acknowledged the fact

 

it might be looked upon with favourto remove it.

 

after all, if the cold call doorstepper had not 'spoofed' your other half

it would never have happened

 

dx

[adorable85]

Hi Silverfox and dx,

 

Thank you very much for your reply. I will draft an email at lunchtime today, that way I can ask my colleagues to proof read it. .my written English is not the best

 

Should I email Keith straight away or wait and see if the rep pops in?

 

Louise

x

[silverfox1961]

I would suggest sending the email and also responding when the rep pops up. Either way is useful but why have one iron in the fire when you can have two!

 

Having read your first post, I would suggest that you do have a good grasp of written English. I understood it so anyone can

[adorable85]

Thanks Silverfox,

 

Great advice..will type something up now as I didn't get the chance today (my boss doesn't seem to understand the term lunch break!)

 

Will let you know if/when I get a response

 

x

[adorable85]

Email sent!

 

I will patiently await his response.

 

Had an interesting conversation with SP earlier,

when I gave her this account number she informed me that the account was clear..

.hmmm that's quite interesting as I haven't made the payment.

 

She then looked into it more and said, no actually the £28.41 has been cleared off..she tried to contact the debt agency but they were not answering the phone.

 

The very nice lady said she would have to look into this and call me back tomorrow,

she also said that she doesn't think that I should have an outstanding balance as I was using a pre-payment meter which is pay as you go.

 

Fingers crossed someone from sp will decide to be nice to me...I'm not optimistic but a girl can hope

[ScottishPower Company Rep]

Hi Louise,

 

Can you please confirm if you have had a repsonse to your email or if you wish for any further assisitance or investigation on this matter ,

 

Regards

 

Martin