Halifax Refund

[jimmer1980]

Halifax have today refunded me £349.63 of the £2277.63 applied for through small claims court. This covers the Interest and Court charges. I have just spoken to Customer relations and they said that the rest of the money should be in my account by the end of today. Halifax had until the 18th April to respond to my claim. They haven't even acknowledged it. Nor have they asked me to sign anything yet to say I won't do it again. I just noticed that this money appeared in my bank today. As soon as I have all the money I send you guys some book vouchers. How do I go about that?

[BBB]

Congratulations fella! It must feel good, If/when I get my money back, then they will get at least £50 for the books!

[jimmer1980]

Have just looked at account online. All money is there. As yet I have not been asked to sign anything.

[BBB]

So they have refunded £2277.63 altogether to you? How long did it take from first letter/email to getting the charges back from them?

[jimmer1980]

First Letter sent 2nd March 2006.

LBA sent 16th March 2006.

Claim issued 24th March 2006.

Claim Deemed Served 1st April 2006.

Settled in full 12th April 2006.

 

From start to finish 6 weeks.

[laurawilliams]

yay! im dead happy for you. im hoping i wont have to go to court either, did they offer you a partial refund b4 u issued the claim?

 

trying to find people who have followed the same path as me, then i can present all that evidence if i do have to go to court.

 

strange that theyre putting the two amounts of money in seperately, cant wiat to see my account go into positive numbers!!

 

congrats again, buy ya self sumfin nice

 

Laura

[BBB]

Awesome fella, 6 weeks that's nothing! I intend to use part of mine on my bond for my new apartment and then my season ticket at Man Utd. I'm tempted to ring them first, what do you think?

[brecken]

well done, ive just sent of my court claim this morning, hope i get same result.

 

enjoy the money.

[jimmer1980]

They offered me £352 right at the beginning. Then told me to go to the Ombudsman. I did that as well because there have been a few problems with their customer service.

[BBB]

When they offered the partial refund, was that over the phone or by post?

 

thanks

 

Mart

[jimmer1980]

By phone. I said I look at the letter they were going to send me and then respond. I got a letter asking me to sign to say that I would not claim again etc. I rung customer relations straight to say the the letter I had received did not address all of the points in my original letter. After that they pretty much ignored me. Until today. They haven't even acknowledged the claim. They paid the money back.

[BBB]

I'm just wondering what to say when I phone, its probably easier to send the letter as I get tongue tied on the phone, pretty bad when I work in a call centre!

[jimmer1980]

That sounds like your best bet. You don't get very far on the phone anyway. They just say that they won't budge and refer you to the ombudsman.

[jimmer1980]

This topic was closed on 03/08/19.

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