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    • ok best shot..   you need to reply to that letter of claim.   for debt covered by the consumer credit act:   send a cca request along with the completed form:   NOTE ONLY USE THE ATTACHED FORM below DO NOT USE THE FORM SUPPLIED BY THE DCA IN THEIR PAP LETTER!! DO NOT USE OR GIVE THEM YOUR EMAIL/PHONE NUMBER. USE ROYAL MAIL 1st class - get free proof of posting from any PO counter   box D tick   I dispute this debt because ..i refer you to our previous communications and my previous respond to your previous Letter of Claim. i am over 50yrs and have deferred as required to meet the age write off.    box I tick   I also require you to supply the following..   All signed agreements Copies All my deferment sent to either yourselves, the SLC or the SAAS to date. Copies of all communications bothways in whatever format to/from Erudio, Capquest, yourselves and Me A copy of the any Default Notices A copy of the Notice of Assignment A complete set of statements detailing exactly how the sum you allege is owed has accrued detailing: All Transactions. Any additional charges, be them by the original creditor or you xxxx the debt purchaser or any predecessor DCA. Details of all contractual interest added by whom and on what date. List of ALL Payments made toward the Agreement   no need to do the financial statement etc anything else or send anything else bar the above do NOT give them your phone nor email PRINT your name never sign the form   staple the £1  PO to the CCA request and send it to the debt purchaser return the completed PAP form below to the solicitors that sent it to you attain free proof of posting for BOTH at any PO counter 1st class mail will do. recorded is a waste of money   reply form PAP.pdf
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    • no you are kidding me...   they can't be that thick surely... could be game over if they've faked it.   can you attach it to a private msg to me please.  
    • The original pdf did bring up txt boxes where my details were, it wasn't as if it was a photocopied document with my details embedded and I do find it awfully convenient it appeared the very next day after the case meeting.   The address was the same as it should have been, but ive only recently moved, this case was already in motion during my move.   Can I then just argue the authenticity of the CCA  at the next meeting? Explain that when put into a editor my personal details and only them pop up as carefully placed text boxes whereas the rest of the form looks photocopied??
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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      • 33 replies

Mis sold ipad internet access via 3 contract


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July 21st 2013

 

I went into PC world to enquire about a ipad,

 

at first I was going to pay for one outright,

 

after speaking with the salesman and telling him I need the ipad for work purposes and that the thing will constantly be on the Internet monitoring our cctv systems etc,

he told me I could have one on contract, pay nothing upfront and the clincher, the Internet was all you can eat.

 

So I signed up to the three network,

we also have two contract phones with three which are completely unlimited,

 

after the first couple of weeks I tried to go into our cctv system, and the three website came up saying I must top up, and my allowance will become active in 9 days,

 

slightly peed off I turned the ipad off and used my phone instead, knowing iPads are practically useless without an Internet connection.

 

After 9 days the ipad Internet connection became live again and I slowly thought nothing of it,

to be honest at first I thought maybe it was because I had got the thing at the back end of the month or something.

 

This month same happens again, told me my new allowance starts in 15 days.

 

Really creamed I phoned three mobile and asked what they though they was playing at,

and told that I was not on an unlimited tariff as they don't offer them on the ipad only on the mobiles.

 

I told them that is not what I signed up to and now feel that I have been mis sold the product,

 

three informed me I had 3 options,

one cancel the contract and pay the remaining 22 months fees

2. Put a pay as you go SIM card into the ipad and top up for the remaining days until my allowance goes onto the account or

3. Pass the account to a family member or friend to take over who would not use as much data.

 

I explained the situation and told them it was all cod as I can hotspot the Internet on my phone and therefore the contract would not be needed,

the only reason I took the contract in the first place was because it was unlimited and I find it would be a quicker connection using three rather than a hotspot.

 

I then complained and was told they would look into it.

I contacted pc world where I got the ipad from and explained, they said same thing they would look into it,

 

I feel I have been completely mis sold the contract,

I was not given any paperwork on it,

only the receipt ( should have worried as the sales person put the ipad through on the contract then realised he had done it wrong,

so I had to pay £499 for the ipad, only for them to refund it back so he didn't have to cancel the contract and re connect another unit)

 

I do need an ipad but need unlimited Internet with it, the connection is slow if I hotspot the device to my phone,

Internet obviously needs to be mobile not from broadband in property.

 

Has this been mis sold?

What should I do next?

Can I demand the service I asked for unlimited Internet?

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Hi ims

 

Forgive me but how do you put a sim card into an IPAD...mine is the mini and as you state the IPAD is basically useless unless you are at home or in a hotspot?

 

Regards

 

Andy

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some of the ipads have 3G built in and need a sim card for this andy

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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some of the ipads have 3G built in and need a sim card for this andy

 

Ah ok thanks labrat...so ims does your have that facility?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

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I use my ipad to monitor my CCTV via an ip camera app. It uses a huge amount of data so I only use it on WiFi. However the camera will send emails to my iphone every time motion is detected. That way I do not need to have it on all the time. This might be something to look in to if you cannot find an unlimited data plan for the ipad and I don't think you will.

 

I can also view the camera live via the iphone app but it uses around 1 MB every 10 seconds which soon adds up.

 

Tethering your ipad to your phone wont last forever. Three will block your internet on your phone when they notice you are tethering it all the time.

Ash.

 

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asmk remembered to take the default password off i assume?

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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