Mis sold ipad internet access via 3 contract

[ims]

July 21st 2013

 

I went into PC world to enquire about a ipad,

 

at first I was going to pay for one outright,

 

after speaking with the salesman and telling him I need the ipad for work purposes and that the thing will constantly be on the Internet monitoring our cctv systems etc,

he told me I could have one on contract, pay nothing upfront and the clincher, the Internet was all you can eat.

 

So I signed up to the three network,

we also have two contract phones with three which are completely unlimited,

 

after the first couple of weeks I tried to go into our cctv system, and the three website came up saying I must top up, and my allowance will become active in 9 days,

 

slightly peed off I turned the ipad off and used my phone instead, knowing iPads are practically useless without an Internet connection.

 

After 9 days the ipad Internet connection became live again and I slowly thought nothing of it,

to be honest at first I thought maybe it was because I had got the thing at the back end of the month or something.

 

This month same happens again, told me my new allowance starts in 15 days.

 

Really creamed I phoned three mobile and asked what they though they was playing at,

and told that I was not on an unlimited tariff as they don't offer them on the ipad only on the mobiles.

 

I told them that is not what I signed up to and now feel that I have been mis sold the product,

 

three informed me I had 3 options,

one cancel the contract and pay the remaining 22 months fees

2. Put a pay as you go SIM card into the ipad and top up for the remaining days until my allowance goes onto the account or

3. Pass the account to a family member or friend to take over who would not use as much data.

 

I explained the situation and told them it was all cod as I can hotspot the Internet on my phone and therefore the contract would not be needed,

the only reason I took the contract in the first place was because it was unlimited and I find it would be a quicker connection using three rather than a hotspot.

 

I then complained and was told they would look into it.

I contacted pc world where I got the ipad from and explained, they said same thing they would look into it,

 

I feel I have been completely mis sold the contract,

I was not given any paperwork on it,

only the receipt ( should have worried as the sales person put the ipad through on the contract then realised he had done it wrong,

so I had to pay £499 for the ipad, only for them to refund it back so he didn't have to cancel the contract and re connect another unit)

 

I do need an ipad but need unlimited Internet with it, the connection is slow if I hotspot the device to my phone,

Internet obviously needs to be mobile not from broadband in property.

 

Has this been mis sold?

What should I do next?

Can I demand the service I asked for unlimited Internet?

[AndyOrch]

Hi ims

 

Forgive me but how do you put a sim card into an IPAD...mine is the mini and as you state the IPAD is basically useless unless you are at home or in a hotspot?

 

Regards

 

Andy

[labrat]

some of the ipads have 3G built in and need a sim card for this andy

[AndyOrch]

some of the ipads have 3G built in and need a sim card for this andy

 

Ah ok thanks labrat...so ims does your have that facility?

[ashmk]

I use my ipad to monitor my CCTV via an ip camera app. It uses a huge amount of data so I only use it on WiFi. However the camera will send emails to my iphone every time motion is detected. That way I do not need to have it on all the time. This might be something to look in to if you cannot find an unlimited data plan for the ipad and I don't think you will.

 

I can also view the camera live via the iphone app but it uses around 1 MB every 10 seconds which soon adds up.

 

Tethering your ipad to your phone wont last forever. Three will block your internet on your phone when they notice you are tethering it all the time.

[labrat]

asmk remembered to take the default password off i assume?

[josie777]

To be honest with you, I don't know of any company that will give you unlimited for your ipad as I have looked...