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LA Fitness; Harlands; Dave Whelan Sports (DWS) - Agree to easier cancellation rights with The OFT


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Hopefully good news for Gym members at LA Fitness and Dave Whelan Sports (DWS) and those with other gyms whose Admin is handled by Harlands :-

 

These gyms have agreed to make cancellations easier for folks when their circumstances change. See The OFT report here - http://www.oft.gov.uk/news-and-updates/press/2013/62-13

 

Extract from The OFT press release on 10th September :-

 

The undertakings to the OFT from LA Fitness, DWS and Harlands Group include:

 

* Extended rights for members to cancel their contracts early should their circumstances change in a way that makes attendance at the gym difficult or unaffordable - for example if they lose their job or suffer an injury

 

* A commitment not to describe membership as being of a fixed duration, if the contract automatically continues on a rolling basis after the initial membership period has expired

 

* Greater transparency about key membership features, including initial membership periods and cancellation rights, and for these to be provided upfront as part of the sales process.

 

It will be interesting to see how well the gyms or gym admin Co's stick to the new undertakings.

 

This is in addition to the agreement that The OFT reached earlier this year with Bannatyne Fitness Limited, David Lloyd Leisure Limited and Fitness First Clubs Limited, to change their contract terms.

 

Time will tell ...............

 

:-)

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Everyone who took the time and trouble to make a complaint to The OFT about their gym or gym admin company should be proud that they have contributed in getting the gyms to agree to treat customers more fairly.

 

Even though The OFT could not help in your individual cases, I'm sure the complaints will have have been a material factor in The OFT's insistence on the gyms complying.

 

So well done to you all !! :whoo::cheer2::whoo::cheer2::whoo:

 

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