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    • Hi,   only if it's gross misconduct. and for that, it would need to be listed in the conduct/ disciplinary policy as something which is GMC. Can you get a copy of that too?   The company are most likely worried they have a liability, because they have not trained people properly in the process to be followed... so keep pushing at that. When were you given the policy? How was it explained to you? If they cannot show they did that - how were you to know what to comply with? if you had known, you would have, of course!
    • That's my issue. I have no clue where we are and neither does my solicitor. It's like a black hole.   I had to get a solicitor as dealing with the probate office (or rather the outsourced call centre) is hell on earth and I was not in a mental state to be able to deal with the incompetence any longer. I simply couldn't take the 2 hour queues coupled with the idiots on the other end when you finally got through. One even answered with "S'up blud?" on one occasion. Another told me to send documents to the wrong address and then another berated me for doing so. It was time to pass the baton to someone used to dealing with them.   We're now 7 months down the line, which is considerably longer than the 8 weeks, or even the 3-4 months stated elsewhere.   There appears to be nobody that can be contacted. I even wrote to my MP who said that he can't get involved, although to start with simply said "get a solicitor".   There's a waiting period of something like 3 months for the ombudsman etc... so it seems that they can simply throw wills in the bin, ignore applications and just take the money and run...with impunity.
    • Its 21 days if the court didnt direct ..IE allow permission.   https://www.justice.gov.uk/courts/procedure-rules/civil/rules/part52#52.3   (3) Subject to paragraph (4) and unless the appeal court orders otherwise, an appellant’s notice must be served on each respondent— (a) as soon as practicable; and (b) in any event not later than 7 days, after it is filed.
    • Yes lots of it. I will make a seperate post for all of that when get this sorted.  burlington have came back to me to say that as i have said I won’t be handing my vehicle back that they are closing their file and handing it back to CCP to pursue their other avenues of recovery activity and that I should let my insurers know that I do not have permission to drive the vehicle from its owners.  
    • Hello,   I purchased a 4G/WiFi Apple tablet from Sky Mobile under a credit agreement about 18 months ago. There is no mobile contract associated with the device, just a  sim-free device supplied under a credit agreement.   A fault has developed with the “lock switch”. Basically won’t work unless you press it REALLY hard.   I contacted Sky mobile to discuss repair or replacement. They said, “As it’s outside of the manufacturer’s 12 month warranty, we can fix the fault, but you would be charged for it”. I told them that I disagreed and referenced the Consumer Rights Act 2015, I also referenced a document provided by Citizen’s Advice Bureau that stated they are responsible for sorting it out.   The call went no further and the agent did not want to concede. I am waiting for a call back from a “manager”, as I escalated the call.   Just looking for advice on what to do, or say next.    p.s. the fault is definitely not the result of damage. The device is well-cared for and has never left the house. Thank you in advance!  
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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BOTH THESE PRODUCTS ARE CURRENT ORDERS AND IT APPEARS THE FACTORY THAT MADE THEM FOR ME HAS SENT THEM OUT AS SAMPLES(WHICH I UNDERSTAND) but this competitor has added them to his website along with many other bags which i recognise from the same MANUFACTURER. I stopped using this mfg some time ago and its apparent that he still has these samples so who do i complain to ? CAN I COMPLAIN? or is it something that there is no copyright on - if so can i lift pics from thier website?


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