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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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New sc@m targets the elderly - *Vishing*


slick132
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I was recently made aware of an attempt by fraudsters to obtain my relatives debit card details. MR is over 70 years old.

 

The call came one Saturday night at about 9pm and he used MR's name. The caller identified himself as a detective at Paddington Green police station and said they had apprehended someone on suspicion of debit card fraud.

 

He asked that MR check to see if he still had his debit card in his possession. He confirmed that he did.

 

The caller said he suspected MR's card had been, or was about to be, cloned but he needed to verify this by confirming the card account number.

 

Luckily, MR smelled a rat for various reasons and said his card was for a NatWest a/c which was untrue. The caller said, "Yes, that's the one." and tried to get MR to give the card details so he could avoid his a/c being emptied.

 

When MR asked a few more questions, the caller passed the phone to someone else who continued to try and reassure MR that they were genuine police but they needed to act quickly to avoid MR losing his money.

 

They obviously felt they were not going to get MR to fall for it and said they'd make enquiries and call back. They never did.

 

This topic has been the subject of various reports in the media recently and the sc@m has been labelled VISHING, short for Voice Phishing.

 

The Daily Telegraph reported the matter last Saturday - https://www.google.com/url?q=http://www.telegraph.co.uk/finance/personalfinance/10269196/Elderly-hit-by-new-telephone-[problem].html&sa=U&ei=W_QoUtSrAYap4gTLioHABw&ved=0CAcQFjAA&client=internal-uds-cse&usg=AFQjCNG-Rku_cMOvrlnlz8nJkc4QfnvoMw

 

It may be wise to warn elderly relatives that they should speak to someone they know and trust before giving out any details. The press reports that many folk have had money taken and accounts emptied as a result of this tactic. :-(

 

:-)

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