PPI timescale advice!

[TMAlex]

Hi,

 

One of my claims is with MBNA.

 

 

Throughout the process they have told me that no matter what happens they will have to make a decision by 30 August as this was the final date of the 8 weeks.

 

I received a letter this morning stating they need another 14 days!

 

They have not received my completed questionnaire and I have re sent it recorded delivery.

 

What I wanted to know is:

 

Do they have any liability for not completing their investigation in the timescale set out by the ombudsman?

 

Thanks in advance!

[ims21]

Whether you grant them another 14 days is up to you.

 

There is no compulsory requirement to file a consumer questionnaire...it is ust a tool that is used to put all information in one place.

 

If they have nit given you a final decision in 8 weeks then you are free to open a complaint with fos in respect of the PPI claim.

[TMAlex]

Thanks for that.

 

The 8 week timescale is therefore a bit pointless. Knowing how long the FOS take to investigate, it would not be in my interest not to allow the extra time. So is this just another delaying tactic? All I can think of is that they have so many cases they havent had time to complete mine, as opposed to the depth of the investigation.

[dx100uk]

prob making up the new version of their interpretation of the fos redress calculations.

 

mbna NEVER paythe full wack

 

I suggest you go read the thread

 

MBNA and interpretive calculations thread

 

standby for a VERY long battle

even when they agree they miss sold it!!

 

 

dx