Mis-sold a holiday

[Gibric]

Hi all, this is my first post.

 

I booked a holiday yesterday with jetline.

 

When I phoned up for to make the booking I was advised that the flight I required was not available.

 

However, they had a cancellation that was available from my required airport and was the same apartments.

 

During the conversation I asked on numerous occasions if this was all inclusive as this is what I was wanting and was assured that it was.

 

On receiving my paperwork via e-mail and reading through it,

it transpires that it is all inclusive light,

which only allows drinks at meal times,

which is not what I requested.

 

I contacted them asking if this could be upgraded and received a phone call from a person whose grasp of English was negligible at best

and was informed that it was down to the hotel as this is what they do.

 

I advised that I felt I had been mis-sold this and was unhappy at this, to which she repeated the hotel story.

 

I have e-mailed them asking for a full refund as I have been sold something I did not want.

 

Due to the short timescale, I am going to struggle to get alternative arranged.

 

I even said I would be willing to negotiate an upgrade, but not at the price the hotel quoted of 30 euro per person, per night as I feel that is excessive.

 

Am I right in what I have said or am I going to be wasting my time?

I have also informed them that I am going to seek advice from Trading Standards and ABTA.

 

Many thanks

[dx100uk]

how did you pay?

 

dx

[Gibric]

Paid via debit card over the phone to them.

[dx100uk]

good

 

do a chargeback

 

you can do it now if you bank has 24/7 banking

http://whatconsumer.co.uk/visa-debit-chargeback/#axzz2dshv8fMS

 

dx

[Gibric]

I would do that, but only if I could get the money back straight away to book something else as I've booked the time off for this holiday and it is in 2 weeks time.

 

Many thanks for the help.

[dx100uk]

chargeback should be instantaneous

 

they chargeback THEN investigate.

 

many banks are unaware of the power of chargeback and often mis advise they cannot do it straight away.

 

keep going up the tree.

 

dx

[Gibric]

Ok, will get in touch with them in the morning as I can't see anything on the website regarding this.

 

Again, many thanks for the advice. I had never ever heard of a chargeback

[Conniff]

You must insist they do it, they might try and fob you off with it can't be done excuses, but that is usually by lazy staff.