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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Anticipating being taken to court - whilst abroad


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My son has received a letter from an insurer who is about to pursue him for £24,000 for a drink driving incident back in 2010.

This is the background to the case http://www.consumeractiongroup.co.uk/forum/showthread.php?316662-Pursued-by-insurance-company-for-uninisured-losses

 

Insurer is asking for income details with a view to agreeing repayment within 28 days, or court proceedings will start.

 

Problem number 1 is that my son is in Australia and not due back until end of year possibly longer. He has no job to come back to and no assets to speak of.

 

Problem number 2 is reducing the figure from £24k - I think the insurer is incompetent and not challenged the claim - the written off vehicle is a 10 year car worth £1400, the rest of the claim is car hire (£3k) and "personal injury" costs for driver and 3 passengers.

 

Problem number 3 is if it goes to court should he defend the claim and risk incurring claimants legals costs - it would likely be Fast Track, not Small Claims due to size of claim.

 

I've had all the comments that he deserves everything he gets for Drink Driving so just some sensible advice would be appreciated.

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Not sure if the court case can be set aside or postponed until the son returns, but even if it did go ahead on his return he can get it set aside. Maybe best for him if possible to stay in Oz for 6 years when the debt becomes statute barred. Have the insurers been notified in writing that the son is not in the UK and will not be for quite some time?

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Not sure if the court case can be set aside or postponed until the son returns, but even if it did go ahead on his return he can get it set aside. Maybe best for him if possible to stay in Oz for 6 years when the debt becomes statute barred. Have the insurers been notified in writing that the son is not in the UK and will not be for quite some time?

 

I haven't replied on his behalf yet but was planning to write to them. I planned to tell them he would not be around and also start to challenge the costs and reduce the potential debt.

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