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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Really needing advice re Landlord/Boiler

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Hi guys,



I really need some advice at the moment as I'm struggling quite a bit here.



Firstly, my boiler broke earlier this month, and I contacted my landlord who sent out a Corgi Registered engineer to check it. The engineer told him that the heating element had blown and there was no way it'd be able to be fixed and needed replacing. I'm currently living with my partner and children, and because we're recieving Child Tax Credit he told me to contact Warm Front who would provide a boiler grant to get us a new boiler because he doesn't want to pay £1500 to get a new one.



Warm Front sent out too people who did a survey on the 12th August. They asked for my Child Tax Credit award letter, but at the time we couldn't find it. They took other forms of proof and said if there was a problem, I'd be contacted. I'd still heard nothing on the 20th, so I phoned Warm Front and they said the info I'd given them wasn't good enough and they want to see my original CTC award. I told them I still couldn't find it. I was told "Well you better just keep looking for it then won't you". After I got off the phone to them, I contacted HMRC and they agreed to send me a CTC Review 2013/14 form. In the meantime, I'd found a Provisional Child Tax Credit award from 2012/2013. I contacted them about it asking if it'd be acceptable, and the woman I spoke to said yeah that should be fine, so I drove down to Warm Front and handed it in. After she'd photocopied the form, she said she'd arrange an install date and all would be fine. Today I contacted them for an update and was told again that it's not good enough and they want the original form. I told them I can't find the form, but HMRC are sending me a review letter and i'll provide it as soon as I can. They proceeded to tell me that it wouldn't be good enough and unless I provide the original letter, they won't even acknowledge my claim.



I contacted my landlord and he just told me to keep at them and that he didn't want to pay the money to get a new one when I could get it for free. He then told me to contact the engineer that came to look at my broken boiler (who I assume my landlord knows) and see if he could have a word with Warm Front to get it pushed through.



Problem is, I've had no hot water for nearly a month now and I have children in the house. I'm getting a bit fed up and don't feel that my landlord should be putting me through all this just so he can save a few quid for his own personal needs. I'm having to take my children round to my mums house to bath/wash them which is more than an inconvenience, and neither my landlord or Warm Front seem to be bothered in the slightest.



What exactly can I do here? I'm getting pretty stressed out and depressed over the whole thing.



Thanks for reading, and sorry for the long post. Any help would be very much appreciated.




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I thought Warm Front stopped taking applications in January this year.


In any case, you just have to provide them with the information they've requested and then wait for them to do the work.


Your landlord shouldn't really be leaving you without hot water though - you would have a claim against him for this.

Edited by Lea_HTH
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There are currently plenty of links/ads for free boiler replacements for those on qualifying benefits, on the web

Try B Gas or other energy Co's.

Whilst Hot water is a problem with young kids, you prob have a month before you need room heating

Kettle, hand basin & flannel pro temp spring to mind.


edt just come across 2 ads for free boilers on this very Forum in last 5 mins


WarmFront are as useful as a chocolate teapot, not recommend.


Why should LL not benefit? It is a Govt grant to increase energy efficiency of all housing stock.

Edited by mariner51
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I did not mean to suggest it is not the LLs resp to repair, but if a Grant is available, then LL should avail himself with qualifying Ts assistance. Win Win


Background at http://www.boilergrants.info/who-qualifies.php?gclid=CL-LmPv1qLkCFUXKtAodmVgAuw


B&Q also offer a free supply & fit Grant service and include a claim form to check eligibility on their rel website (Google free boiler scheme).


Hopefully OP qualifies & did renew his Child Tax Credit claim by the July deadline, otherwise LL will have to pay for replacement boiler

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  • 2 weeks later...

Hi Paul


I agree with Raydetinu it's the landlords problem not yours.


I can understand you're trying to help & I can equally understand your landlord wanting to save a few quid. Is it perhaps a question of your landlord can't afford it or he simply wants to save money


The fact you've had no hot water for a month now & with children living at the home is awful. Your landlord has a duty of care to ensure the appliances are in safe working order


I assume you're dealing with the landlord direct & not via an agency ?

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I am afraid Raydetinu is correct this is the Landlords responsibility and if you do decide to go down the route of helping him replace the boiler the only person that is actually going to benefit is the Landlord as they have got a new boiler replaced for nothing.


If you do this is the landlord going to reduce your rent and give you a new agreement stating the new rent?


You should not be left in this situation nor asked by the landlord to replace there boiler please have a good read of the link in Post#6

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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