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    • looking like evri lost the parcel then or ni(c)ked it!! did you contact nike before the return? who provided the label and chose evri and paid for the postage you or Nike? 100's of like threads here spend a good few days reading a good 10-20 topics a day here after hitting evri or typing evri in our search top right in the red banner dx
    • Almost forgot Also in your complaint letter also make sure and add the comments that Manager made about your previous complaints to the Housing Association which had no relevance on the present matter of him attending your property to change the Locks. When it comes to dealing with Housing Associations you use their own Policies and Procedures against them and I know very well how they operate and how to deal with them even the difficult one's Which Housing Association are we dealing with?
    • retitled and moved to the postal forum. on what date did you return the item? and why did you return the items? were they faulty or simply not wanted. dx  
    • Thanks for that info.  It's all a bit too 'high-tech" for him now though.  It's all happened very swiftly. He doesn't understand 'apps' on phones.  He's never been able to ring overseas from his landline.  He could only use WhatsApp to make international calls on his mobile. But Barc don't offer calls via WA.  He doesn't use a pc anymore.  He's 000s of miles away. And his new partner doesn't speak English!   And he now seems incapable of holding a proper conversation.    My experience in the last year of trying to deal with Barc on his behalf (lots of different matters) has been awful.  They are a nightmare. He was always like a child - which is why I helped. He has assets here. I've helped him with them.  But w/o his funds I can't. There is also that one issue that I've read articles on - Barc don't want you to use them if you aren't in the uk.  Even the manager I know asked why he has a Barc account if he's overseas.  I pointed out that he has uk assets, was educated here, worked here all his life, gets a UK pension, and ... has a Barc mortgage
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi, following previous threads I have decided to start a new thread on this shambles of a company.

 

My girlfriend (who is pregnant and doesn't need the stress) sent off her iphone 4 in perfect condition approximately 3/4 weeks ago. [i will have the specifics later - at work currently]

 

The company originally quoted £138 however on receiving the phone came back with a counter offer of approx £40. My girlfriend rejected it and paid the 8.95 to have the phone returned. The next couple days she chased them about sending the phone and they said they were going to and then, that they had.

 

2 weeks have passed of calls chasing and no answers/call backs and no phone - They eventually call her back and mention that people have made mistakes on the counter offer and the phone is in good condition and they therefore can offer £100, she declines and then they offer full value! [My girlfriend subsequently put the phone on ebay so all offers are rejected.] She just wants the phone sent back and makes this clear on the phone. My girlfriend calls them this week to ask again where it is, and the girl says that it hasn't been sent..

 

My girlfriend, now fuming, said she's going to drive (From Yate, North Bristol) to London to pick it up.. The girl on the line attempts to put my girlfriend on hold and accidently leaves the line open as she talks to her boss. The girl mentions that she doesn't know what to do etc and the manager/or higher personnel tells her to lie to my girlfriend and make sure she doesn't come.

 

She has been messed around time and time again and I have therefore decided that I need to send a letter to them threatening legal action.

 

My girlfriend so far has spent £20+ on her phone bill (mainly on hold or listening to broken promises) and paid 8.95 2 weeks ago.. yet they still have her phone and/or lost/sold it!

 

I can't believe with the plethora of people in the same boat that no severe legal action is being taken.

 

My understanding is that this company is run by directors, whom regularly change directorship.

 

Surely, there MUST be something more severe that can be done here. It's an outrage that they continue to trade.

 

Consumer - PLEASE help me with my initial letter to them. I don't want to make any legal mishaps. Perhaps a letter template moving forward could be used by all in the same boat and pinned on this forum.

 

Many thanks for your time and help.

 

Regards,

Andy.

Edited by honeybee13
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There is a letter in the first post of the link below that you might be able to adapt. It looks like you are now going to have to consider taking legal action.

 

However, do NOT threaten court unless you intend to proceed if they continue to give you the run around.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?394509-cash4phones-recycling-help-needed&highlight=Cash4Phones

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My girlfriend who was :mad2::-x not happy - decided to actually drive from Bristol... To London, and got the phone herself to the loss of £40+ in diesel! However, she at least now has the phone..

 

Why could they not just send it? Strange company.

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