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purchased starter pack from this company and on 7th august £28.95 deducted from my bank account for refills. although i had no knowledge of this i accepted it as part of t & c,s. items have never arrived and despite numerous ignored emails and calling a telephone number which is never answered i am no further forward. any help appreciated

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Hi and welcome to CAG

 

What I think has happened is that when you first applied, the order screen had the option of the refill plan (the standard one being 15 refills per month).

You had the option of clicking the 'x' to the right. If you did not do that, you agreed to the plan. this plan starts 15 days after your initial order. If you did cancel the refill plan then you should be able to get your money back through your bank.

 

I would contact your bank to cancel any debit from this company to stop you being charged more.

 

As for contacting them, send a recorded delivery letter to their office

 

Lifestyle Cigarettes,

West House,

Braeside Business Park

, Sterte Avenue West,

Poole,

Dorset,

BH15 2BX

If you are asked to deal with any matter via private message, PLEASE report it.

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Hi and welcome to CAG

 

What I think has happened is that when you first applied, the order screen had the option of the refill plan (the standard one being 15 refills per month).

You had the option of clicking the 'x' to the right. If you did not do that, you agreed to the plan. this plan starts 15 days after your initial order. If you did cancel the refill plan then you should be able to get your money back through your bank.

 

I would contact your bank to cancel any debit from this company to stop you being charged more.

 

As for contacting them, send a recorded delivery letter to their office

 

Lifestyle Cigarettes,

West House,

Braeside Business Park

, Sterte Avenue West,

Poole,

Dorset,

BH15 2BX

 

Thank you for assistance

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