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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help Please - Advice for best recovering losses in the following situation from 23rd August 2013

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Help Please - Advice for best recovering losses in the following situation from 23rd August 2013


Flight from Bristol to Dublin (EI3285) eventually cancelled due to technical issue with aircraft after a 4 hour delay. Technical issue was a dent in the nose of the plane. Suspected bird-strike!

Alternative routes where provided on first come 1st serve basis during period of delay. This involved a bus trip to Gatwick then an onward flight to Dublin. Apparently this bus got mixed up in traffic and missed the connecting flight.

£3 each for refreshments was issued after 3 hours delay

Alternative arrangements offered on cancellation of flight @ 17.45 the next day. Not accepted as wedding over by then.


Travellers - My mother & I.

Reason for travel - friend’s wedding.

I Booked flights for 23rd August from Bristol coming back Sunday 25th August

I booked flights on credit card.

Mum booked hotel and paid deposit. I will be invoiced the balance.

I booked car hire on the morning of the 23rd. I have tried to cancel this with rentalcars.com they have said within 48 hours they take 3 days hire off!! I booked for 2 days.

I am insured with greatcover ‘supercover’

Mum did not have travel insurance.

We incurred a number of expenses.

We have been promised a (full) refund from Aer Lingus for the flights. Aer Lingus, on questioning said that no compensation would be paid as it was a technical issue which supposedly counts as ‘extraordinary circumstances’



1. Broadly the best way to approach the situation

a. All through Insurance company?

b. Through all avenues? i.e

i. Insurance

ii. Aer lingus complaints

iii. Credit card

2. The expenses I can legitimately claim as related to the flight/holiday and from whom!?

a. Flights

b. Hotel

c. Car hire

d. Clothes brought for the wedding

e. Pay as you go sim to use abroad

f. Airport refreshment expenses

g. Travel expenses to and from airport

h. Phone costs cancelling and making other arrangements

i. Time completing all these calims!!

j. Other?

3. Position relating to compensation – is Aer lingus claim of ‘extraordinary circumstances’ valid?

4. Can I claim for the cost of the flights from my insurance?

5. Can you claim for delay & cancellation?

Many many thanks for any help/advice


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i think a bird strike comes under extraordinary circumstances

Please note:


  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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i think a bird strike comes under extraordinary circumstances

Agreed. Aer Lingus is liable to refund in full the cost of the unused flights, refreshments (although this appears to have been paid in part) and (if applicable) accommodation in BRS, up until you decided to abandon your journey, plus the cost of two reasonable-length phone calls, and no more.


Your travel insurance, if it's any good, should cover the hotel and car hire costs (though they may say your mother's half is uninsured and only pay your half). Claims in respect of clothes, PAYG SIM, travel to and from the airport, phone costs beyond the two calls, and your time are unlikely to be successful.

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