Jump to content


Parcel2go issues and atrocious customer services


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2850 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi,

I sent a package with Parcel2Go and I have paid £58.39 for shipping for a box approx. 17 x 14 x 35 inches kg 14... in the box there was merchandise (sheffield) for approx. £160.00. Now Parcel2go has inform me that the box is " lost" and has offered me "£50" as total compensation.

I believe that all this is crazy and very little seriously.

I send, I'll pay, they do not do the service, the pack suddenly disappears and they offer me ..... less shipping costs: very comfortable so!!:-(

HELP PLEASE.

Edited by Conniff
Link to post
Share on other sites

Is this £50.00 comp on top of the postage fee ??

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Hi, I have not insurance...but I have paid £58.38 for shipping..... the problem was born because the package has been deliberately avoided, they write to me only that the package is missing and unfortunately the courier forgot to put the codes above it, but the package is great, the weight is considerable and there on the package are two large address labels ... they know that in the package there are objects in sheffield and I have stated the value in £160.00

I know that I cannot recover the full value, unfortunately I have not the insurance, but I think I have a right to compensation for all shipping costs because they have not completed the service + a value for the items to be decided ......

Edited by Conniff
correct typo
Link to post
Share on other sites

You should get full delivery cost back but if you chose not to insure it then thats all you'll get back.

Did you not insure it for the standard £20 or £50 if FedEx or TNT.

Link to post
Share on other sites

Parcel2Go has offered me only £79.19........this is not correct, this amount only shows that Parcel2Go promotes the disappearance of value packs because this resolution is for the exclusive benefit of the economic courier

Edited by Conniff
Link to post
Share on other sites

when I contacted their service center in chat I discussed with Sarah who told me that I am entitled to a full refund and shipping costs, both to the bonus of £50.00 for the items

Edited by Conniff
Link to post
Share on other sites

I have already had a previous PARCEL2GO August 5 I paid for a shipment £22.80 in the face of a package with a brush but they have not withdrawn the package: I have fully refunded £22.80 ..... why now does he offer as reimbursement for almost nothing in comparison?

Edited by Conniff
Link to post
Share on other sites

As I've said above, if you chose not to insure it to its full value then you will only get back delivery cost and by the sounds of it there giving you the standard cover of £20 on top.

 

If you don't choose to insure an item for its value then you can't expect them to pay out any more.

 

I use them every day to send stuff and if its something expensive I pay the extra for insurance just in case.

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...