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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help with Set Aside -***Claim Struck Out***


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Very best of luck :) Please do let us know how you get on !

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OK so I am having a bit of a panic as I don't feel prepped enough. My SB defence claim on the form is as advised and instructed by you all and quite brief. Should I have more information with me? i.e copies of old credit reports with nothing on them from Welcome/Provident, copy bank statements? I sent an SAR to Welcome and have had nothing back from them (should I take a copy of the request with me). When I called them they had no record of me so getting nothing back from them I guess isn't surprising. I haven't asked Westcot for anything, should I have sent them an SAR or something called a CPR? Or am I just overcomplicating things?

 

Yours panicked!

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Take absolutely everything with you in a file and stick post it notes down the side so you can find what you are looking for quickly. Number the pages. You need three copies of everything.

 

It's too late to worry about asking Wescot for anything, and without the original particulars of claim I can't see how exactly you can respond. I don't like it that the judge told you that you knew what it was about. DCAs are well known for loading claims with all sorts of charges.

 

It is up to them to prove you made payments in the six year period. If necessary you must ask them judge to put them to strict proof of this.

 

If the judge is difficult about the SB, then asks you if you had the money the best reply (and one I used successfully) is that yes, you did have the money, but it is the terms and conditions under which the money was advanced to you which you are entitled to see and despite your sending a SAR to Welcome they have failed to provide any agreement or any proof of any outstanding debt.

 

DD

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Also, remember that if the matter of the Default Notice comes up, or if you need to bring it up as part of your Defence, you must stress that no valid Default Notice was ever served on you. If the judge tries to ignore this then say, "Respectfully I must point out that the Court of Appeal ruled in American Express v Brandon that the matter of a valid Default Notice failing to be served cannot be dismissed as de minimis."

 

Do not allow yourself to be rushed. You can take a little time to give your answers. Sound firm, and stick to your guns.

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But if you stick to your defence of Statute Barred the above should not need to be raised as SB is the ultimate defence.....two words you need to remember...Statute and Barred

 

Best of luck froggy

 

Andy

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Good morning, I have a quick update. I worried initially that the dates may not quite work in my favour as I thought they were circa 2007. I have done some last minute digging around with Provident who don't hold any information for me but after some pushing gave me the number of their solicitors who confirmed that they passed on the debt to Wescot in October 2005 for £1200,which means that it is definitely SB as the judgement was recorded in May 2012, I'm confident that I've never had any communication or payment arrangements with Westcot.

 

I just have one other question around the difference of £1200 and claim for £2400, will they need to also provide a breakdown and justification of those additional costs and charges at the hearing?

 

Thanks

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Hi Froggy as you are pleading its Statute Barred then it makes no odds what has been added...you are not paying....it should not get to discussing the formalities of the debt

 

remember two words Statute and Barred

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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When is hte hearing ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi Guys, the hearing was this morning and Westcot didn't turn up so the judge struck out the case :)

 

I just wanted to again thank you all again for your fantastic invaluable advice and patience with me getting around it all :???: I really do appreciate it and wouldn't of been able to deal with it without your help!

 

Thanks again

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Well done Froggy delighted for you.

 

Thread title amended to reflect the outcome.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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Oh well done - I guess you didnt ask for your costs ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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You could claim costs for the set a side fee and dealing with the set a side and journey to court and time off if necessary...but if your happy as you are then put it behind you now.

We could do with some help from you.

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@Andy - I feel a little cheeky doing that, that said it's taken up a lot of my time as well as having to take two days off work, is it a simple process? If it is I'll give it a go and donate 50% to the site.

 

Ford - Thanks :) and yes that's correct.

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Unfortunately you'll probably have to file a part 23 app for costs after receipt of the notice... another £45.00 and its not usually a straightforward relief to £xx.xx

 

Wait on the judgment and perhaps make an informal approach to the other side for your costs with the proviso that if it does not agree you will apply... keep it low (ish) and the other side may oblige rather than risk further exposure.

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Research Wasted Costs Orders froggy...2 days off work is £180 for starters

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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