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    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
    • The world of ballroom dancing went online to cope with the pandemic restrictions, but what does the future hold? View the full article
    • I would add, many companies have done everything possible to manage and carry on in difficult Covid19 circumstances to supply customers with what they need.   Continually making excuses for delays is not what I'd want from an installer and maybe the £100 deposit is not so important.   Get this deposit back if you can but, more importantly, find a local installer recommended by family or friends to carry out the works.
    • Hello all,   I hope you can assist me, as I am quite lost and confused at the moment.   Two years ago I moved to my actual flat. Throughout this time I have been with EDF first and now EON. When I moved in, my landlord didn't quite know which one was my meter and I picked the one that I believed was mine (now reading you I know I should have done a burner test..). During this time, I have been paying my bills and submitting the numbers that I believed mine, which actually agreed with my consuming patterns.   Today, all the meters appeared with numbers, but the one next to the one that I was using, which appeared with a different flat number. As you might have guessed, none of them had my flat number. I have just made the test and it looks like that one may be mine.   Now, how should I proceed? I have been paying bills is not like I wanted to avoid paying, but clearly there has been an issue. Could you please advice me on how to proceed?   Lastly, in terms of meter serial number, the one that I was using matches my bill and I guess my neighbor bill. The additional doubt I have is, who is paying for my meter and why are they still providing me with gas if no one is paying the one that seems to be my real meter.   Many thanks!    
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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TV License fines....BBC responsible for over 10% of all criminal prosecutions in Magistrates Courts


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When I last purchased a telly the assistant asked me for my address , does any one know if this is a legal requirement to give it ?

 

Firstly, they no longer ask.

 

Secondly, while they were obliged to ask, you weren't obliged to give it, although they could, of course, refuse the sale if you didn't.

 

The alternative, from your POV, was to give false details.

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does anyone know how long the debtor is given to purchase a TV Licence

 

They're not given any time to purchase a licence.

 

If they admit to watching without a licence, a "Prosecution Statement" is taken immediately.

 

does anyone know the approx length of time from when the inspector visits to the matter being heard in court?

 

It's usually around 5-6 months.

 

This is because, information must be laid, within 6 months of the date of the alleged offence.

 

Leaving it as long as possible, means the accused is less likely to be able to accurately recall what they said, hence less likely to put up a believable defence, under questioning in the Dock.

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So am I correct in saying that if they are denied entry to your house, they have no proof of a tv device being used =no proof to show to a magistrate to gain a warrant, meaning they are stuffed either way?

 

A SW application doesn't require PROOF, merely "reasonable grounds to believe".

 

More importantly however, not talking to them means no risk of inadvertently giving information that could be used to fit you up.

 

And before someone says "nobody has ever been fitted up", Capita/TVL employees have been convicted of falsifying evidence.

 

So, don't give your name or other details, and exclude yourself from the edited version of the Electoral Register.

Edited by Bedsit Bob
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A solution to this nonsense? Someone on another forum posted one.

 

Digital TV is encrypted with a 128 bit rotational rolling encryption codec.

Your decoder has a shared key for open channels, hence why you can see them.

The licence could quite easily be your key for subscription.

No licence = no key= No BBC.

 

So no licence inspectors, no courts, you don't pay you don't watch .

Makes sense to me, however I imagine the BBC would object to losing revenue from those that don't subscribe, and no doubt Crapita would lobby vigorously against it.

 

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Being poor is like being a Pelican. No matter where you look, all you see is a large bill.

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Firstly, if Capita TVL are now responsible for "Licence Enfarcement" then how can they actually sue anybody for not having a TV licence?

 

They don't sue anybody.

 

TV Licence evasion is a criminal offence, hence alleged evaders are prosecuted, not sued.

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Digital TV is encrypted with a 128 bit rotational rolling encryption codec.

Your decoder has a shared key for open channels, hence why you can see them.

The licence could quite easily be your key for subscription.

No licence = no key= No BBC.

 

So no licence inspectors, no courts, you don't pay you don't watch .

 

 

 

That's too much like common sense and you're right, both the BBC and Capita would object strongly!

Perhaps it's because deep down they know they have a product very few would willingly pay £150 (or thereabouts) a year for. What gets me as well is that in common with Road Tax (sorry, Vehicle Excise Duty), this is an outdated, overpriced ownership tax that must be paid in full with no sensible options for monthly payment. Also both are administered by private copmanies these days, not by the government who are meant to be above corruption etc.

When i say sensible options for monthly payments, yes you can pay for a TV licence monthly but the first 6 months payments are doubled so that because of subtle wordings, if for any reason a direct debit payment goes AWOL, they can then charge you with not having a tv licence from day1 of when it was meant to be effective from. Nasty!

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They don't sue anybody.

 

TV Licence evasion is a criminal offence, hence alleged evaders are prosecuted, not sued.

 

When i said sue, i A) used the term loosely and B) was under the impression it was still a civil offence.

 

Considering most of the detritus the BBC produce, they should be prosecuted for poluttion of the airwaves!

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Again, some on here are blatantly advising people how to avoid tvl folks when some would require a license and should pay it. How people think they should be allowed to avoid paying when they need a license is beyond me and its surely not what this forum is for. The advice should be if you need a license, pay. If you don't, then you can ignore the tvl folks

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tomtubby - if you bothered reading my reply a couple of posts above, i pointed out i used the term loosely and why!

 

porkyp1g - i think it's more a case of people trying to advise when people DON'T need to buy a tvl rather than deliberate avoidance techniques - that in itself is probably some sort of offence?

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Again, some on here are blatantly advising people how to avoid tvl folks when some would require a license and should pay it. How people think they should be allowed to avoid paying when they need a license is beyond me and its surely not what this forum is for. The advice should be if you need a license, pay. If you don't, then you can ignore the tvl folks

.

.

 

 

I started this thread and have made the majority of the posts and I wish to make it CLEAR that at no time have I indicated that people should not buy a TV licence. Instead, I have merely outlined the frankly worrying way in which non payment is ENFORCED and the role that is played by Capita in the subsequent court hearing.

 

Most importantly, I have tried to stress as well that anyone visited by Capita should NOT ignore the summons from the court and should at the very least, plead guilty ( if this is the case) and complete a Means Enquiry Form.

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Again, some on here are blatantly advising people how to avoid tvl folks when some would require a license and should pay it. How people think they should be allowed to avoid paying when they need a license is beyond me and its surely not what this forum is for. The advice should be if you need a license, pay. If you don't, then you can ignore the tvl folks

 

Anyone that follows that advice will only have themselves to blame if they end up with a claim form land on their mat or a bailiff at their door.

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Most people convicted, even those with NO TV and no need for a licence stitch themselves up at the doorstep, NO TV no problem for Crapita they will insinuate your PC needs a licence and get you to admit to watching Eastbenders over that dial up connection.......

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I started this thread and have made the majority of the posts and I wish to make it CLEAR that at no time have I indicated that people should not buy a TV licence. Instead, I have merely outlined the frankly worrying way in which non payment is ENFORCED and the role that is played by Capita in the subsequent court hearing.

 

Most importantly, I have tried to stress as well that anyone visited by Capita should NOT ignore the summons from the court and should at the very least, plead guilty ( if this is the case) and complete a Means Enquiry Form.

 

My point was more aimed at the post by fulhamboy on the 28th August. It's blatantly just saying dont pay till your caught and then try and pay up. That's not what the threads are for?

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My point was more aimed at the post by fulhamboy on the 28th August. It's blatantly just saying dont pay till your caught and then try and pay up. That's not what the threads are for?[/quote

 

I stated in a previous post that I have a license and will continue to buy one , but if caggers have more pressing debts to pay then a license could wait .

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I routinely wait till a few months after the license is due before actually buying it and I've never had visitors or anything problems. It's backdated when you buy it like that anyway, assuming it carries on from your last license. I'm seriously considering genuinely ditching the license and the tv channels which come with my broadband both as I watch so very little on it now. If I do that I'll deffo send the withdrawal of implied rights letter because I remember a time many years ago when I didn't have a tv they came round and came round and came round... I can do without the pointless hassle.

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It is pointless hassle. I used to ignore them apart from the odd occasion when I had conversations with them on the doorstep. They used to act as if they had such authority and to which they had none. I did really feel sorry for them..

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"If I do that I'll deffo send the withdrawal of implied rights letter". There is a potential downside to that should Crapita be so minded. I cannot estimate the odds.

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Surely only if they have evidence that a tv is being used without a licence..

Crapita have been known to lie in order to gain a warrant.

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