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Another Annoying Vodafone Issue


crm84
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Hi All,

 

Wonder if anyone can help with my ongoing Vodafone Issue which is close to driving me nuts.

 

I have 3 lines on one contract and all of which are linked to my online user account.

 

for the last 3 months I have been unable to view any of my bills online, I can see how much I owe and thats it,

 

I get "no bills available" and also " Java Lang Exception occured" Errors,

 

I made my first call to Customer Services last month who after waiting ages to get through to logged into my online account and got the exact same error I had, Emailed my bill to me and advised the issue would be resolved and they ahve escalated the issue.

 

Fast forward to the next month (This Month) same issue all over again, Same error and still cant view bill, I can see the amount but not any details regarding it, Yet another call to Vodafone, took 20 minutes to get through AGAIN! and the advisor simply said I will email it to you and that was it, After making a point about this he then said I will investigate and asked for my username and password! I queried this as the last agent did not need my password, Why did this occur, basically I have now disclosed my password for my account he said this was normal, I completley disagree.

 

I STILL HAVE NO ONLINE ACCOUNT!!

 

For someone who has been with Vodafone for years I am getting really annoyed with this now.

 

The phones are my wifes and my family, I am simply the bill payer so I have to call from another phone which in turn is costing me even more money to get help as I need to call from my non Vodafone phone!

 

So here I am 3 months later no online bill and yet another false promise of an escalation and a call back,

 

Terrible Service!!

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We have an excellent VF rep on the forum I'll see if I can alert him.

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