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    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
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Good afternoon I've just got back from work .

And Kenny's have sent a 3rd letter stating they see eviction as a last resort .

 

And the letter states . We hold a possession order against your property .

 

We are writing to you because you have not maintained an acceptable level of payment or reached a mutually agreeable payment arrangement with us .

 

As a result we have instructed our solicitors to request an eviction date from the court bailiff .

 

We genuinely view eviction as the last resort .

We have for some time attempted to resolve this matter without resorting to repossession action , but your failure to pay or make acceptable parent proposals to reduce your arrears leaves us with no alternative ...

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* update 

As of the above 

I have missed April 2019 payment out of the past 9 months and have paid the cmi plus the court order of £200 for all the other months ! 

 

I love how they state as 

We are writing to you because you have not maintained an acceptable level of payment or reached a mutually agreeable payment arrangement with us .

 

The arrangement by a court judge is cmi + £200 

also they have had 9 cmi payments along with 9 extra £200 each cmi payment is due ! 

 

my wife is going to call them .

as the reasons for the  eviction are ridiculous.

i will update after the call.

also I will upload the letters tomorrow at work as house scanner doesn't seem to be working .

regrads

markez

 

 

 

 

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what have said about ringing them!!

instructed does not mean WILL


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Hi DX . Wife needed to ring them because she was so so upset and angry and wanted answers ..

I always write to them. .but we needed answers to why they were persuing an eviction ....I hope you guys are ready for the answer !!!!

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no!

its what they want you to do. react

 

dx

 


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Update * after wife rang them *

The call handler confirmed they have had 9 months of full cmi payments along with 9 months of £200 towards the arrears (£1800) extra.

And they have had the full payments for may and June .

 

She placed my wife on hold for over 25 minutes .

Then she came back with the BOMBSHELL.

She offers her full apology and states after speaking with her senior supervisor the letters and instruction to get the possession order shouldn't of occurred ! And are a mistake .

 

She then placed my wife on hold and said she would call the solicitors and the the application for possession canceled .

She came back and said all canceled and again accept her apologies for the user this mistake may have caused ..

 

Wowsers - polite word 

She said to contact my local court to confirm all had been canceled .

 

Over the moon .. thanks for being there and listening .

I'm now awaiting the £50 compensation letter from Kenny's . I will be emailing the fos again to show what hell this company put you through ! 

 

Regards

Markez

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Instructed does mean it's going for eviction, that's way they haven't said may instruct. 

 

Anyway, all this isn't helping this man, neither is '...you have been told not to...' 

 

Try to stay calm, it's not over yet. Please let us know what they say. Just stay strong, I'm sure El or HB will be around soon.

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Posts crossed. Well done, and I bet you are pleased you rang now.

Relax, chill out and blinking back of the net.

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Thanks for all the help DX and thanks spud ..

And everyone else that has always been here ..

Can't believe it's been a mistake 😱🤒😠😠😠

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I hope they're going to put all that in writing ?


Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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I will write to them and ask them to confirm in writing ..

Thanks ell 

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I have called Lightfoot solicitors ..and they have confirmed it's been canceled and they will send me written confirmation.

 

I can't believe a company can accidentally apply for an eviction by mistake.

 

3 days of utter distress and disruption to our lives for nothing 😭😭

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Update*

Kensington have written to me to advise all legal action has been canceled .and so has Lightfoot solicitors they have also confirmed it's canceled .

Kensington have refunded the enforcement fee along with also resetting  up the arrangement on the account .. so thank god it's all been sorted .. 

 

Thanks to everyone on here for being there and listening and helping .

Anybody reading this . If you are prepared to fight and listen to all the people on CAG you have a fighting chance ...

Hold your head up high and seek help and advice straight away .. 

These guys and girls have saved our home numerous times ..

 

Thanks everyone 

Regards 

Markez

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*apparently issuing the eviction was all a big mistake . So. I have now sent a complaint letter in after the legal side was sorted ..

 

Thanks again 

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should be asking for distress compo too.

 

dx

 


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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You've certainly been through the mill a few times Markez,  well done for getting a good result this time.


Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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