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    • Hi.   Could you let us have the information requested in the forum sticky please? This will help us to advise you. In the meantime don't worry too much about this.     HB  
    • So last August my girlfriend went to Legoland with the kids (4 & 8) and her mum and then went to Pizza Express in Windsor. They parked at Castle Car Park.    They paid to park and went to eat. They were then a few minutes late back. There was already an attendant issuing a ticket. The attendant then waited until my girlfriend was over ten minutes late to issue the ticket despite her being there well within any grace period.   My girlfriend appealed to Ultimate Customer Solutions end of August but did not receive a response (they later said they emailed a rejection which my girlfriend never received until it was resent). Then in August she received the first debt collection letter. Then my girlfriend was advised to respond to UCS requesting an Subject Access Request (SAR) which they have not ever acknowledged or responded to.    So then we thought they had gone away until we received a letter from CSB solicitors (same address as UCS) advising they would be beginning court proceedings against my girlfriend. I told my girlfriend to complain that they haven't responded to any of our requests so she called the number of UCS and was basically accused of being rude to the t*** at the end of the phone. She wasn't but he wasn't very helpful and said they had responded to the appeal and sent it again. This was on the 16th January 2020.    On the 29th Jan this was sent after another chase to the solicitors:   I have reported UK Parkings ltd to the ICO as they are in beach of GDPR having ignored my SAR request. Further to this I was not notified that my initial appeal had been rejected and therefore cannot further appeal in a standard way and therefore I am awaiting further advice for ways to appeal against this unfair PCN.   As it stands should you decide to further contact me in regards to this matter without good cause I shall be seeking legal advice as per my statutory rights.   My girlfriend then received another letter from UCS threatening debt collectors (I told her not to worry about this) and so she wrote to the solicitors asking for an update:   Email dated 21/02/2020 I am writing to you regarding my email sent on 29th January, below. I still have not received a response from you and I left a voicemail for a solicitor to call me from CSB Solicitors, which I have also not received. I would like to speak to a solicitor regarding this PCN.   The solicitor responded via email the following: Dear Madam,   Thank you for your email.   Following your email below, we reverted this matter back to our Client for their instructions. We will only be able to respond more fully once these are received.   At this stage we have no further instructions other than to send out a letter to you dated 16 January 2020.   We hope to be able to respond more fully once these are received.   Yours faithfully,   Solicitor   So UCS are not actually doing anything they should do but nobody we have complained to has actually come back to us so not sure where to take this because I don't have time for court and I would rather just have someone take the (insert appropriate word here) to task on these unbelievably poor practices!   Any advice on next steps?   Thanks    
    • Hi Sneezer and thanks for your Site Donation which is much needed and much appreciated.   The info from the "Solicitor" makes sense if you were complaining about how CRS came to have your contact details. However, this is not relevant to your case. You didn't cancel properly and carried on paying for a gym you didn't use.   For the future, see the Guide here about how to cancel a contract properly and avoid trouble - https://www.consumeractiongroup.co.uk/topic/383678-cancelling-your-gym-agreement-get-it-right/     Come back anytime to update us but don't worry about CRS or anyone else who makes demands. Let us know if you need more for advice and reassurance.    
    • They were communicating with lawyers associated to me too   They can’t serve a SD on your lawyers, only you.   As I said earlier - the lawyer stopped communicating  around the date on the SD they incorrectly served.  And the bank told me the receiver was now handling things and not to deal with them anymore.   The receiver never asked me where I was.  But he did email and I did reply or he did get auto reply.   Since I did have email communication with them - I don't think they could say they did everything possible to find me,  All they had to do was ask!  And then we could have discussed the situation.    It almost is the reverse - they did nothing to try find me.  And if a PI is employed to do surveillance then he must have realised only one person - the wrong one - lived at the  wrong address.   Does anyone have any info re post #26 and #28 above?   The property is being marketed for sale and the receiver is negotiating offers, so there was no reason for me to expect bank/ lawyers to be trying to locate me to serve any papers.      Surely any loss to them has to be proven upon an agreed sale.  It hasn't sold yet,   They may still get a high enough offer to prevent any large debt?  There could then be a different discussion re terms of repayment?   So I was not expecting anyone to be trying to find me!   But this is a bit of a digression from what  should I be doing NOW? Should I send them an SAR?  If they do intend to serve me correctly this would be useful, yes?   I am sure they have added all sorts of unnecessary costs to the debt that could be challenged?   Also there is a question over if they even had a valid notice of assignment?  They would have to produce that in the SAR wouldn't they?   This was a real query for me ages ago but it never got pursued legally.
    • Expect them to bring up every communication and claim that you’ve been dodging them / not providing them with an address to serve to.......
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stop licking their boots


please don't hit Quote...just type we know what we said earlier..

 

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If there has been a change in employment, then it may reasonable to provide details that you are still able to make the agreed repayments including the amount towards arrears.

 

if you just told them of a change of employment, without advising whether incomes have changed, then I could see why a letter has been sent to you asking for income and expenses info.


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Hi Maekez,  is your wife going to have to go 6 weeks without pay?


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She hasn't been paid since 12th of April from her last job  and was then paid on the 15th of may from her new job and will be paid the 15th of each month thereafter 

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Think you need to keep mortgage company informed of income changes, if you have simply informed of change to employment. 


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I have written to them to advise of income change and employment change ..

they haven't even acknowledged the income change .

.they just stated I have advised about how I'm paying cmi but not addressed how I'm paying the arrears ..

 

I have a court order in place to pay the cmi + 200 extra they know this .

However they still threatening me with eviction .

And demanding more income and expenditure

 

I will send that in to them and see where we go as they will probably demand more again as the income is now higher .

But they are only having the extra £200 as inline with the court order .

 

Regards

Markez

 

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I paid them cmi plus the extra £200 

Past 2 months ..and now a letter has arrived today from a different solicitors Lightfoot solicitors stating Kensington have obtained an order for possession and they have been instructed to enforce it !! 

 

I can't believe this ..

They stated on last letter that the warrant may be enforced if I didnt fill in an income and expenditure of which I did .. 

I presume this is also because the fos have stated they have found nothing wrong with kennys young the cmi every few months ..

They have stated the eviction will be in 14 days ..

I've had nothing from the courts either !! 

What should I do 

Thanks 

Markez 

 

I'm sat in a right heap . Crying my eyes out .

I can't cope with all this again 😭😭😭

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may or will

scan it up

read upload pdf only


please don't hit Quote...just type we know what we said earlier..

 

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I'm not at home at the moment ..I'm at work but I will do .when I get in .

It states are client has obtained a posession order and we are now instructed to enforce that and we enclose notice of this ..😭

 

The last letter stated 

We write in refert to your letter dated 26th April 2019 

Please contact us on the number above with your income and expenditure details to hand so we can discuss your circumstances further .

 

 

You can pay any time of the month as long as payments are made before your due date .

You have advised you are going to pay your monthly installment however you have not advised us how you are going to address the payment arrears balance .

 

You are at risk that the warrant will be enforced and eviction arranged for your property .

Please contact us on the number shown above...

 

 

I wrote to them and advised when I was paying the cmi and how I was going to pay the arrears !!

I sent the letter special delivery signed for and it clearly states what I was paying for the arrears and also clearly states when I will be paying them ..

Regards

Markez 

 

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ignore it says 'instructed'

 

dx

 


please don't hit Quote...just type we know what we said earlier..

 

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can I make a polite suggestion

please do not ever communicate with anyone ever again on this without checking here 1st its ok to do so.

don't poke the lion.

 

dx

 


please don't hit Quote...just type we know what we said earlier..

 

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Hi DX 

I'm a little confused ? Ignore the letter from the solicitors ? Stating they have been instructed to enforce the order ? 

 

Also what do you mean by don't communicate with anyone again ? U mean sending stuff to Kenny's ? 

 

Regards

Markez

 

They have also slapped a £60 enforcement charge onto the account . As I've just logged online ...to check my account .

Thanks 

Markez

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I can instruct my dog to sit

id it does is a totally diff matter.

 

its a std automated threat-o-gram

ignore it!!

 

do not ever communicate with anyone regarding this issue without checking here 1st ever again.

 


please don't hit Quote...just type we know what we said earlier..

 

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Ok thanks DX .

I have also received another letter dated the same date as the eviction letter .

From lightfoot solicitors stating they have taken over from eversheds . And they have sent one to the District judge .

 

The intruct for possession order letter says I have at least 14 days before the eviction goes ahead .

If they have applied £60 enforcement fee to my account .that tells me they are enforcing the eviction 😭

 

Do I now sit and wait for a court lwtter from the balliff ? 

T

Thanks for your time and also thank for replying .

Regards markez

 

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sounds like they are applying to the court for an eviction warrant so you should wait until you get the notification and we'll deal with it as before.  Why do they think you are in breach of the suspended order?


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I can only assume it's because I missed April's .payment .

I wrote to them and advised wife changing jobs 

And explained how and when I will pay the cmi + court order towards the arrears may and June .

 

They wrote back middle of may and stated I had explained how I was paying cmi but hadn't explained how is as paying arrears and I was at risk of the warrant being enforced and I needed to send a new income and expenditure in .

 

I clearly stated how I was paying cmi and arrears in my letter .

Which I sent special delivery to them signed for ..

I've paid cmi plus court order .

May .

June and

about to pay July's (28th) 

 

However I did manage to get the possession order put on hold from earlier in the year while the fos looked into my complaint .

 

They have now completed the complaint and said Kenny's are fine upping the cmi every 3 months due to the terms of my mortgage and closed the complaint . 

 

5 days later Kenny's ask solicitors to claim for possession .

I've had no other letters or phone calls since may 15th ! 

And paid on time 

 

It's a massive shock

.it's as if they are getting me back for going to fos and because they awarded in Kenny's favour .

They are still proceeding with the earlier order that was put on hold ..

Thanks

Markez

 

 

Thanks ellen

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So is April's payment still owing ?


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Yes .

we had no spare funds at the time I think I explained this on the previous pages .

Because wife changed jobs ..

 

Do u feel it will because of this ?

As I could see if I could raise April's payment ..

I doubt it but it it would help I could try my best ..

 

The arrears have gone down by £640 since april .

.the cmi has just come down by £30 a month 

 

the first letter we got today said Lightfoot are now the new solicitors for Kenny's dated 18th July

the second letter was the instruction to enforce the eviction again dated 18th July .

Then on the 19th July Kenny's slapped £60 enforcement charge onto our account .

 

We haven't had any literature from them regarding they would be doing this ..

it's just all arrived today ,😭

Regards

Markez

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If you have missed a payment under the terms of the suspended order then the are within their rights to apply to enforce possession.  Was there a gap between your wife's employment such that she didn't get paid for one whole month at all ?

 

If your last hearing was only earlier this year and  you've missed a payment then you're going to have a bit of a battle to get a judge to come down on your side I'm afraid


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Hi Ellen .

Yes there was a gap of 6 weeks I didn't go Infront of a judge this year .. it was withdrawn by Kensington .

The last hearing was last August 2018 of all things .

 

Nearly exactly a year ..

The arrears were nearly £30.000 then ..a year later they just over £21.000

 

Regards

Markez

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Ok,  well the arrears have reduced by quite a bit so that will go in your favour.


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Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

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I will keep u updated ..thanks so much for the help and support 

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can you scan up these letters please

you are doing fine too.

 

dx

 


please don't hit Quote...just type we know what we said earlier..

 

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Hi DX .

I'm working away untill Tuesday so I will scan them in then ..

The reply to my letter and the solicitors letters .. is that what I'm scanning 

Thanks again .

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the two recent letters to YOU.

 

dx

 


please don't hit Quote...just type we know what we said earlier..

 

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